2Original Mattress Factory

Original Mattress Factory

 Verifiedomf.net.au🏆 2024 Award
2Original Mattress Factory
4.6

729 reviews

PositivevsNegative
91% · 66163 · 9%

Reviews

729 reviews
Jamie Darren Vincent
Jamie Darren Vincent
  Physical store

The best mattress and bed we have ever owned thank you

Fantastic service from the amazing staff at West Gosford store they couldn’t be more helpful thank you, you guys are amazing Show reply
Jean K
Jean KGreater Melbourne (Inner), VIC
  Physical store

Excellent Customer Service

My elderly mum needed a new mattress. Lorinda D at the Ballarat store was so courteous and patient and knowledgeable in helping her make her choice!
I can't Thank Lorinda enough for the advice and making sure my mum understood the type of mattress choices she had to choose from. The final price was still below anyone else in town, I definitely recommend going to this store, Thanks again! Show reply
Paul G.
Paul G.2 posts
  Physical store

Fantastic Service

We had a slight problem with the base of our new bed but we contacted OMF and Jolene was super great no problem switched new base she was just so accommodating our new mattress is absolutely wonderful, I would recommend them 100% Show reply
Sandra Z
Sandra ZSydney, NSW
  Physical store

Rejuvenate Mattress Medium King Single

Very comfortable and easy as it was in a box with wheels so we could take straight away!
We went to 5 bed shops and the most friendliest was Tahlia A. Professional and informative. Thank you again OMF Show reply
Julie
JulieQueensland
  Physical store

Very comfy mattress

Tiarni was fantastic and professional selling the mattress to me. She explained the pros and cons well. Show reply
Pissed off Dad
Pissed off Dad3 posts
  Physical store

Fantastic experience purchasing my new mattress

Heather was awesome assisting me trying out all the new mattresses after asking all the right questions Re my likes and dislikes.
I tried all different types without asking pricing them at the end after I chose the one I wanted she told me the price. Excellent customer service Show reply
Fiona V.
Fiona V.Central Queensland, QLD
  Physical store

Amazing Service

Our sales assistant Karen was amazing and went above and beyond to help us find the perfect mattress. Show reply
Dot
DotGreater Melbourne (Outer), VIC
  Physical store

Great customer service

Nikki was a wonderful help with my purchase. She took the time to discuss my needs and made very suitable recommendations which I was very happy with. Highly recommend OMF Cranbourne and especially Nikki. Show reply
Cheryl
CherylCentral Queensland, QLD
  Physical store

Looking for a bed that raises the head

Salesperson was very helpful with what I was looking for. Had everything for me to pickup my new bed straight away. Show reply
Jayden
JaydenSouth East Queensland, QLD
  Verified Physical store

Bought a queen bed great service and lovely staff

Heather was helpful and help me find what I want and cos it wasn’t in stock helped me track the closest store to pick up Show reply
berwickbartons
berwickbartons
  Physical store

Great customer service

We received great customer service from Nikki from your Cranbourne, made the purchase with ease. Show reply
Beverley H.
Beverley H.
  Physical store

Couldn't be happier

Wonderful service great advise and welcoming staff made sure I was happy with my choice and price compliments to Gladstone OMF and Shepparton OMF and the transport operators that delivered my beds very happy customer Show reply
Lili
LiliSydney, NSW4 posts
  Physical store

Great frames

Walked into the store just to look and walked out with 3 bed frames and 1 mattress, the staff were very helpful and informative Show reply
Susie
Susie
  Physical store

Very helpful

Great products! Friendly helpful staff.. Would recommend to others anytime
Kelly P.
Kelly P.Sydney, NSW
  Verified Physical store

Love our Mattress!!

We visited OMFG Artarmon and the very helpful Linda was a great help guiding us to select our perfect mattress. We couldn’t be happier with our purchase! Show reply
Kim from the shire....
Kim from the shire....New South Wales2 posts
  Physical store

Thanks heaps and super happy

The lady Kristy at Casula was fantastic super helpful and solved my sleeping concerns with recommendations that my job so stress free.
Thanks for your hard work.... Show 2 replies
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Andrés L.
Andrés L.Sydney, NSW
  Physical store

Excelent service

Ren it was very kind and excelent seller, he really care what i need; i decide to buy in omf for him Show reply
Thomas hally
Thomas hally
  Physical store

Bed and mattress purchase

Great customer service, helped us to find a bed that is perfect for us and the product is really good quality at a good price. We will definitely be back for a next bed purchase. Show reply
koutrouzas178
koutrouzas178
  Physical store

Excellent Bed Mattress

Big thanks for Bianca, for the excellent service did for as was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with [Cranbourne OMF Customer Service] was outstanding, and I can't wait for my next purchase.” Show reply
c77883376
c77883376Southwest, VIC
  Physical store

For a rest assured sleep

Best Sleep I've had in a long time. Good comfort. Show 2 replies
John
JohnSouthwest, VIC
  Physical store

Great service in Geelong

The service and friendly staff were a pleasure to do business with. The girls were very knowledgeable and really went out of the way to best help us choose a great mattress that's made in Australia. Show reply
Ala
Ala
  Physical store

Super easy

Simple purchase and easy pick up, great in store service Show reply
Luke
Luke2 posts
  Physical store

Great service and price!

Went into the port macquarie store, Adam was very friendly and super knowledgeable about the products. Buying a mattress is a bit of an ordeal usually but not this time! We will definitely shop here again Show reply
Chris A.
Chris A.2 posts
  Physical store

New Plush caravan mattress

We required a new caravan mattress and o.m.f. Bundaberg has them in stock which we were able to try, we then ordered the mattress we required. It has arrived,fitted and brilliant.
Jay M.
Jay M.North Queensland, QLD
  Verified Physical store

Great product

Got what we asked for and very happy with service and price
Disnerd
DisnerdCentral Queensland, QLD
  Verified Physical store

Super Comfy!!

Wow! Talk about getting comfy, the guys at omf have got the right stuff!
The staff really listened when we told them what we were after. The asked questions to help us and we have found that one in a million mattress…and it’s Aussie made which is even better! Seriously, best decision ever made was walking into the mackay canelands shopping centre store.

Service 10/10
Pricing 10/10
Comfort 10/10

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Kylie41
Kylie41Sydney13 posts
  Physical store

Excellent service at Fyscwick

Lovely gentleman spent considerable time helping me find the best mattresses for our needs.
Many thanks Show reply
Wannga
WanngaSouth-Eastern Region, NSW4 posts
  Physical store

OMF affordable pricing, friendly staff

Great friendly customer service
Helpful n pleasant
Flexible, payment options
Knowledgeable about products
$50 off upon signup subscription was handy Show reply
Lyn M.
Lyn M.
  Physical store

Great nights sleep

Came into store and jalia and Jolene were most helpful bought a mattress topper after a bit of bed hopping and pillow swapping but got the perfect fit for me. Thanks heaps girls for being so friendly and knowledgeable on your goods. Enjoyed the shopping and even better a great nights sleep followed.
Colleen
ColleenWide Bay-Burnett, QLD
  Physical store

Wonderful experience

I went to buy a mattress at the Bundaberg store this morning and a kind lovely lady Jewel help me such a pleasure to shop with and great service even helped me load into the car nothing too much trouble for her lovely to get great service these days .
jayvee b.
jayvee b.2 posts
  Physical store

Comfortability

Easy to assemble. My son loves its toughness. It’s so comfy Show 3 replies
kristina v.
kristina v.South East Queensland, QLD2 posts
  Verified Physical store

BEST MATTRESS, BEST SERVICE

I’ve been looking online and in stores for a while now but I finally found the best mattress at the Bundall, Gold Coast OMF store. Lina was so friendly and helpful and I feel confident I’ve made the right choice. I can’t wait for my delivery :) Show reply
Jan P.
Jan P.Perth, WA2 posts
  Verified Physical store

OMF! OMG!

I have just purchased my 2nd iContour GT8 mattress from the Bundaberg store. The mattress itself is the most comfy I have ever slept on (and as a 60+, I've slept on a few!) and deserves 5 stars in its own right. But with OMF, the Customer Service gets a whole five stars as well. My order was not straight forward and Robert went well and truly above and beyond to satisfy my needs. I can't commend OMF highly enough. Word of mouth is a powerful thing, and I'll be sprouting their praises at every opportunity. Show reply
Vera
VeraCentral Queensland, QLD3 posts
  Physical store

Excellent service

Karen served us with exceptional.service and very helpful will happily return Show reply
Yoshi and Mick.
Yoshi and Mick.
  Physical store

Awesome Service & Mattress

Buying a new mattress can be very confusing. Lina from the Bundall store was amazing. She gave great advice & helped us decide on the best mattress for us. We love our new mattress. Thanks Lina. - Yoshi & Mick. Show reply
Michelle
MichelleHunter Region, NSW
  Physical store

Great value for money

Purchased a quality mattress made in Australia for a great price
Customer service was friendly and informative Thx Helen Show reply
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Steph
Steph
  Physical store

Great service

The ladies at the warrawong store were fantastic! So helpful. We had our kids with us and they played with them and allowed us to make the right decision and not rushed. Thank you for all you help! Show reply
Andrew A.
Andrew A.Illawarra, NSW2 posts
  Physical store

Thank you Warrawong OMF

My wife and I recently went shopping for a new mattress at Warrawong OMF. We were both very impressed with the staff, especially Max. He was incredibly helpful and knowledgeable, taking the time to understand our needs and preferences. We would definitely recommend Warrawong OMF to anyone looking for a new mattress. Show reply
Kids Singlet Bed
Kids Singlet BedSouth East Queensland, QLD
  Physical store

Kids Singlet Bed

Kirsty was lovely today. I walked in, had no idea want I needed as first kid going into a singlet bed. She listen and got straight to it, helping me pick and also going through mattress protectors too.
Thanks heaps. Show reply
Crazy P.
Crazy P.
  Physical store

Fantastic Service

OMF Armidale NSW Store, honest, friendly, fantastic professional 10/10 service ! Show reply
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