2Original Mattress Factory

Original Mattress Factory

 Verifiedomf.net.au🏆 2024 Award
2Original Mattress Factory
4.6

733 reviews

PositivevsNegative
91% · 66563 · 9%

Reviews

733 reviews
Steph
Steph
  Physical store

Great service

The ladies at the warrawong store were fantastic! So helpful. We had our kids with us and they played with them and allowed us to make the right decision and not rushed. Thank you for all you help! Show reply
Andrew A.
Andrew A.Illawarra, NSW2 posts
  Physical store

Thank you Warrawong OMF

My wife and I recently went shopping for a new mattress at Warrawong OMF. We were both very impressed with the staff, especially Max. He was incredibly helpful and knowledgeable, taking the time to understand our needs and preferences. We would definitely recommend Warrawong OMF to anyone looking for a new mattress. Show reply
Kids Singlet Bed
Kids Singlet BedSouth East Queensland, QLD
  Physical store

Kids Singlet Bed

Kirsty was lovely today. I walked in, had no idea want I needed as first kid going into a singlet bed. She listen and got straight to it, helping me pick and also going through mattress protectors too.
Thanks heaps. Show reply
Crazy P.
Crazy P.
  Physical store

Fantastic Service

OMF Armidale NSW Store, honest, friendly, fantastic professional 10/10 service ! Show reply
Emma
Emma
  Physical store

1 month in and LOVING MY MATTRESS!!

After a wonderful experience at the Fyshwick store, I am so happy with my mattress. The quality is excellent, the bed is so soft and lovely, and fantastic value for money. Show reply
Susan Ang and Shane Doak
Susan Ang and Shane DoakSouthwest, VIC
  Physical store

Legends in the store

Shopping for a new bed and mattress is no easy task. Constrained by budget, comfort, availability, style , etc, there is a lot to consider and cope with. The legends in the OMF Geelong store - Jacqui and Joelene - made our in store experience one of the best . They are competent, knowledgeable, helpful, courteous, and funny. Thank you Jacqui abd Joelene ( from Mildura) - we are very happy with our purchase . xxx Show reply
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Bailey
BaileyQueensland
  Physical store

Perfect bed and wonderful service

A staff member named Anna was very nice and helpful. Show reply
Georgia
GeorgiaCentral Queensland, QLD
  Physical store

Great service!

Very helpful staff and enjoyable experience, very happy with my mattress. Show reply
Daniel F.
Daniel F.
  Verified Physical store

Service was fantastic

Staff helped with the custom mattress that we were after Show reply
Mary
MaryCentral Queensland, QLD3 posts
  Physical store

Great product.matress is very comfortable and great price

Thanks so much Roxy who went out of her way to help us get our new mattress. Gladstone store staff are just awesome. 10/10 Show reply
Peter
PeterCentral West, NSW
  Verified Physical store

Amazingly comfortable and heaps of room

We purchased the Cloud 7 king mattress with a reklaim bookcase bed and we have found it absolutely amazing, great comfort, heaps of room. The sales lady Deb from Bathurst was amazing and we were really comfortable and confident with the sale, would definitely go back again and again Show reply
Det
Det
  Physical store

Customer

I like the service provider from Karen. She is good at motivating me to make a purchase. Short and concise speech and motivational. Show reply
A J.
A J.2 posts
  Physical store
Alexander T.
Alexander T.
  Physical store

Best beds ever!!!!!

So good and nice for us to get out of bed when we need Show reply
Soph
SophHunter Region, NSW
  Physical store

Great staff

The ladies at omf were amazing, great team and very helpful Show reply
Hope
Hope
  Physical store

Service

Was amazing service, so easy to get along and was nice Show reply
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Doris Lyons
Doris Lyons
  Physical store

Love it!

I went to the Red Hill store, and got the best treatment by the staff there.
Angie's the greatest.
Kiara K.
Kiara K.
  Physical store

Perfect experience?

Such a great experience today got exactly what was needed
Michal
Michal
  Physical store

Perfect

I like. good. excellent.
The people are nice.
Will shop there again. Show reply
Bronte L.
Bronte L.
  Physical store

Great Service

Thank you to Kelly for making the experience as easy as possible. Show reply
Jeremy
Jeremy
  Physical store

A wonderful new mattress

We bought a Newport king size mattress from OMF Penrith. A fantastic mattress that suits us perfectly which we chose following the guidance of saleswoman Lynne who struck the right balance of informing us without being too pushy. She was great to deal with. Show reply
Shaun
ShaunGoulburn Valley, VIC5 posts
  Physical store

We're very happy

Firstly the service from Chloe was excellent, She took us through the different options based on our preferences and price range.
She was professional, helpful and understood our needs and the products, and provided a positive shopping experience.

The mattress we wanted was delivered within the 3 week time frame we were originally given and they even helped lift the old one, I'm told they would have removed it as a part of the delivery service also, but I wasn't home at the time and I hadn't discussed that with my wife.

I suggest you plan whether you want to keep your old one before delivery.

Overall a very positive experience and I would definitely recommend OMF Shepparton to my friends and family.

Mel and Laura
Mel and Laura
  Physical store

Amazing grew and products

Thanks Donna and grew what a awesome job you girls do thanks again for your help and support with my products priceless!! Show reply
Rene Francis P.
Rene Francis P.
  Physical store

Awesome cutomer service experience

Staff knows their stuff. Will definitely recommend them to everyone. Show reply
Christine C.
Christine C.
  Physical store

Comfort and friendliness

First time going to OMF in Cranbourne to look for a King size mattress. My husband who has a bad back needs extra support. We found Bianca to be very friendly and knowledgeable about what we were looking for in a mattress, she even asked us questions we hadn’t thought of that helped us pick the right mattress.
The manager was also very friendly, and we felt very taken care of. Bianca provided us with extra information for correct mattress care and made the whole process easy and enjoyable.
For friendly informative service I highly highly recommend OMF Cranbourne. Show reply
Not Happy
Not HappySydney, NSW2 posts
  Verified Physical store

Awesome service

Thank you [Name Removed] for going above and beyond.getting my matrasse in a nick of time & my lovely masks , it is much appreciated ;) Show reply
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Laurel
LaurelSydney, NSW4 posts
  Physical store

Excellent service at Casula store

I recieved excellent service from Donna at the Casula store. I needed a bed base and mattress quickly and she was very helpful. Show reply
Selina
SelinaSouth East Queensland, QLD
  Physical store

Love our new mattress

Very lovely store and staff are very helpful and lovely dealing with Kirsty and her co worker . Kirsty was very patient with our 101 questions and brought a mattress with kirsty helping us with what we wanted out of a mattress. Had the best night sleep and my shoulders and back also thank you . Show reply
Catherine
CatherineCentral West, NSW
  Physical store

Wonderful Staff

Staff always welcoming, trustworthy and super helpful. Always go out of their way to meet your needs. Never pressure you like some sales people. Show reply
Vickie Inglis
Vickie InglisSouth East Queensland, QLD3 posts
  Verified Physical store

Exactly what I was looking for within my price

Walked in to store twice and was greeted immediately. Both Kelly and Heather listened and assisted me with what i was wanting. I was able to look at options and have an idea of availability and found what i wanted within my price range. Organisation of delivery was easy and efficient. The bed base i bought was half assembled when i received it which made assembly easier for me Show reply
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Nadine M.
Nadine M.Southwest, VIC
  Physical store
Larissa M.
Larissa M.Illawarra, NSW
  Physical store

Christine is amazingly helpful, very friendly and knows her stuff

I went in today with no intention of making a purchase, but to gain information on the available products. Christine went through and allowed me to feel each bed, provided information, and did not try to sell me anything outside of my advised budget. Needless to say, I walked away with a great big smile, competitive prices and a purchase I can thank Christine for. Stay amazing :)
Riaan U.
Riaan U.5 posts
  Online store

Terrible company Terrible product

Worst to deal with, never gets back to you and is always “escalating the enquiry” customer service is rude and dismissive. I can almost guarantee that the reply to this review will be something in the line of, Sorry to hear about your experience, please email with more details and we will try to resolve. Then they don’t do anything.
Dougal
DougalSouth East Queensland, QLD2 posts
  Physical store

King Bed Mattress

Today my wife and I were out browsing for a king bed mattress and we went into the Bundall Qld store and was served by Lina who was absolutely brilliant with customer service and product knowledge. Lina did not give us a hard sell, but left us alone and gave us time to discuss sevreral mattresses that she had shown us. We did make a purchase and I can see why Lina was given a position at Bundall after moving up from Sydney.
We also found the other staff member very friendly as well. I would thoroughly recommend OMF at Bundall. Show reply
Sandy
Sandy
  Physical store

Great service and very helpful staff

Very happy with my purchase, great product and Lyn at the Penrith store was very helpful and polite. Would recommend this store and there products. Show reply
Matthew C.
Matthew C.South-Eastern Region, NSW
  Physical store

Wonderful Customer Service Experience in Goulburn

Fi and the team at Original Mattress Factory at Goulburn were incredibly helpful. They used their excellent product knowledge to work out what we needed and then matched us up with the perfect set of mattresses. I hope we have another occasion to shop there again soon. Show reply
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Samara H.
Samara H.
  Physical store

The best customer service!!

Best customer service I have ever received!! Gillian was amazing and helped me find the perfect mattress. It took some time but nothing was too much trouble for her. I'm so grateful - my mattress is a dream!!
Thanks Gillian and team. Show reply
Grace
Grace
  Physical store

Mattress purchase

Gilly was extremely helpful. Made a difficult choice very easy. Thank you Show reply
Nat
NatSydney, NSW2 posts
  Verified Physical store

Can't thank Tim and Raymond enough (Prospoect OMF Store)

I had a great experience at the Prospect store when I walked in completely overwhelmed with so many mattresses in view and walked out with a mattress of choice, thanks to the awesome Tim and Raymond. Tim spoke professionally of his experience with the Cloud 7 mattress and Raymond was proficient when dealing with the Latitude Pay payment side of things. I enjoyed dealing with these two proficient salesmen and we had such a good banter. Thank you for your services! Show reply
ICYCOOL6565
ICYCOOL656510 posts
  Physical store

Awesome beds…

Very good value for money mattress. I can’t live without..perfect!
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