Bought a Hakko FX-888D. Shopping Experience
I am happy with the product and its price. It was on sale for 170 for the Hakko FX-888D and they included a free pair of snips. But I dont like only being able to purchase an item without making account. If you walk into a shop, you aren't obligated to sign up unless you want membership. I know i am not coerced but its still unpleasant. Would like the option to purchase as a guest. The GST wasnt applied until after you go to the checkout which is a little cheeky. It does show it as excluded in brackets but it would be nicer to have it precalculated. Password security allowances were good.
Very expensive shop elsewhere
A packet of Olga 9mm snap off stainless steel blades SB50S from this company cost $92 but you can get them for $35 elsewhere. Rip off big time. Shop elsewhere.
Friendly staff however communication could be better
When contacted, two seperate staff members were friendly and helpful however correspondence regarding order updates and delivery time frames were not forth coming. I was advised I would have my product within a specified time frame however this never came to fruition and no communication with updates were provided.
My fluke multimeter is very good and as described. However, shipping and communication was slow. Had to chase up where my product was and the delivery timeframe
Not a good experience
1.Bought a wrong one ( no dimensions on the page) at the end of last November;
2. one week later Call service team for an exchange
3. After 5 more calls finally got email guiding me the exchange policy and procedures
4. On 18th Dec, when everything was received and charged more for the new, I was told the new one will be delivered in the afternoon, and I will get the new one before Xmas.
5. Received nothing till 24th Dec. then call and text the guy who dispatched the good, still got nothing.
6. Called again on 6th Jan, no answer and no call b...
Poor communication and delivery service
I placed an order on 8 Nov 2020. Received no information about delivery, received half of the order over a month later. Still waiting on the other half, expected by the end Jan 2021. Order status was only ever given after I contacted them.
Heavy duty Staticide
Staticide arrived Christmas Eve so I was able to apply before our visitors arrived, seems to be working at the moment with no complaints of static shocks.
Worst Customer Service
I ordered 2 Bernstein Oiler bottles. When they arrived, both were blocked and would not allow any oil to flow.
I was told by Oritech they have never had that happen before and to try squeezing the bottles with the spouts open. That’s obviously what I had already been trying without success. Even squeezing them with pliers had no success. These units were faulty.
After a few emails back and forth, Oritech said they would replace them. That was the last I ever heard from them. No replacement bottles and no follow up.
Will never buy from again.
Mobile tool kit - Pretty good
Great piece of kit but the condition of mine was considerably worse than the photos and description. Needed a good clean and a few missing anfd broken items, eg circlip plier tip broken, chisel fractured, missing hammer, missing mini screwdrivers. Oritech were pretty good in replacing the missing and/or broken parts however the replacement mini screwdrivers I was sent were dollar store standard.
Stock levels not accurate but good Communication
Purchased product online when in stock, but at processing, no stock left. Company advised, due to COVID product was delayed.
Questions & Answers
Do you have a shop i can go into or is it just online?
Hi. Yes we do. We are located at 33 Production Drive, Alfredton, Victoria, 3350. About an hour North West of Melbourne.
Get an answer from our members and Oritech representatives
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