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Oroton

Oroton

3.1 from 288 reviews · View Statistics
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Reviews

4.2
42 reviews
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alison
alisonMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Love Oroton Harbourtown Adelaide

published

very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbourtown Adelaide SA
Sizing True to size
Product Appearance As advertised
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Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
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Sue
SueSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Dishonest and poor customer service

published

I saw a bag I liked online, I wanted to see it in person so went to my local store and purchased. Did not realise that I was charged a different price. When I contacted customer service, they agreed to refund me difference on price, then they changed their mind. They then said they would issue a credit note for goods to purchase online. Tried to use online and didn’t work. Contacted them twice to advise that code not working, no reply. I am now an ex Oroton customer. Shame really as I was a loyal and long time customer. Prices in store are different to online. Not sure why.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLiverpool DFO
Sizing True to size
Product Appearance Not as advertised
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Anna Musson
Anna MussonSydney, NSW
  • 2 reviews
  • Verified

Exceptional service 5 ⭐️

published

Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Homebush
Sizing True to size
Product Appearance As advertised
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Lynne
LynneMetropolitan Adelaide, SA
  • 2 reviews

Avery tan oroton cross body bag

published

My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbour town adelaide
Sizing True to size
Product Appearance As advertised
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Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

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Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Oroton
Sizing True to size
Product Appearance As advertised
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Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBirkenhead Point
Sizing True to size
Product Appearance As advertised
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Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Cairns
Sizing True to size
Product Appearance As advertised
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Michael
MichaelSydney, NSW
  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney Westfield Oroton
Sizing True to size
Product Appearance As advertised
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Mary
MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNunawadding Victoria
Sizing True to size
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bobby G
bobby GGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Back from the Dead like a Phoenix

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
Sizing True to size
Product Appearance As advertised
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mia
mia
  • 7 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth
Sizing True to size
Product Appearance Not as advertised
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Selina
SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Page 1 of 2

Questions & Answers

Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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