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Oroton

Oroton

3.1 from 269 reviews · View Statistics

Reviews

4.4

52 reviews
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Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBirkenhead Point
SizingTrue to size
Product AppearanceAs advertised
Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Cairns
SizingTrue to size
Product AppearanceAs advertised
Gillian N
Gillian NSydney
  • 3 reviews
  • 1 like
  • Verified

Great customer service at DFO Homebush

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOroton DFO Homebush
Product AppearanceAs advertised
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Mira
MiraSydney, NSW

Exceptional Team Maria and assistant manager Janek

published

.Extremely Easy, Extremely Satisfied, Very Satisfied the products are excellent but the service was incredible thanks to Maria a wonderful asset for your company ,always a smile and a very warm welcome ,sincere she is your number 1 Employee and my friends that I have sent to the store all have confirmed this.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Homebush NSW.
SizingTrue to size
Michael
MichaelSydney, NSW
  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney Westfield Oroton
SizingTrue to size
Product AppearanceAs advertised
Natalie
NatalieGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Always a favourite!

published

I have several bags that have stood the test of time although I do look after them. No issues so far and I love the quality of the materials used. I also regularly buy gifts for friends, cosmetic bags, umbrellas or coin purses as I know they are always appreciated for their quality and design. I usually shop at the DFO store or in Myer & DJ and the staff are always very engaging and really helpful in assisting with selections.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Mary
MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawadding Victoria
SizingTrue to size
bobby G
bobby GGreater Melbourne (Inner), VIC
  • 5 reviews
  • 1 like

Back from the Dead like a Phoenix

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
SizingTrue to size
Product AppearanceAs advertised
mia
mia
  • 6 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth
SizingTrue to size
Product AppearanceNot as advertised
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Natalie L.
Natalie L.Victoria

Always amazing

published

Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Product AppearanceAs advertised
Tanya
TanyaGreater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes
  • Verified

Love Orton

published

I have been buying Orton for almost 10 years now.

The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.

Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
Selina
SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised

Excellent

published

I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Product AppearanceAs advertised
mummaof5
mummaof5Sydney, NSW
  • 3 reviews
  • 1 like

Absolutely love my Nina crossbody bag. Getting lots of compliments.

published

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta NSW
SizingTrue to size
Product AppearanceAs advertised
RLMK
RLMKNsw
  • 2 reviews
  • 1 like

rare find in customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationburwood
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Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

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