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Oroton

Oroton

3.1 from 297 reviews · View Statistics
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Reviews

4.1
70 reviews
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D. S.
D. S.Sydney, NSW

Good quality leather bags

published

If you're looking for good quality, classic designs and reasonably-priced leather bags, then Oroton could be for you.

I've bought 5 Oroton bags since we moved to Sydney due to the abovementioned factors plus I prefer not loud labels. In effect, let the quality leather speak for itself. My Oroton bags are used regularly and yet remained in good condition including the straps and zips.

Moreover, I get to support local AU brand.

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Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Terayz Kathryn
Terayz KathrynGreater Melbourne (Inner), VIC
  • 15 reviews
  • 17 likes

Handbags amazing quality

published

Bought first one in 2014. Not a single fray, no fading no holes, zippers work perfectly, straps are still going strong, colour is still sound, stitching is strong. It didn't even lose its rigidity for the first 5 years despite heavy use. It's been downgraded to my "at work bag".

I had a purse that wasn't as good, lasted a couple of years.

Bought a second handbag in 2019. Once again no fading, no stains, no frays. It has lost its rigidity faster though.

Well worth the $400-$500 odd for a handbag, would not buy a purse again.

You look at high end (LV/Prada) bags that are actually genuinely used and retailing second hand for $1000 despite looking horrible and the stitching is coming out, the colour has flaked off the sides....

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCrown Melbourne Australia
Sizing True to size
Product Appearance As advertised
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Jenny
JennyGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Interesting design, improving quality

published
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone
Sizing True to size
Product Appearance As advertised
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Dee
DeeSydney
  • 2 reviews
  • Verified

Thank God they are using mould control in their leather goods

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBirkenhead Point
Sizing True to size
Product Appearance As advertised
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Mara
MaraMetropolitan Adelaide, SA

Two pairs faulty.

published

I bought a double paid or sleeper and stud earrings. After the first day, the gem fell out on the sleeper. I emailed, and they advised that I could return to an outlet store for a replacement. I'm not sure where a replacement store is, and the reason I purchased online was not to go to a store. Three days later, the second pair, the same thing happened. Beyond disappointed considering the price. Cheap jewellery is of better quality.

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Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Product Appearance As advertised
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Service

published

great follow up service when enquiring about goods ordered online, no hesitation and very prompt in replying to my enquiry

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
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Anna
AnnaGreater Melbourne (Inner), VIC

Great Customer Service

published

Great service from Oroton Customer Service who found a bag I wanted - quick reply and link to product. Oroton is worth shopping for that bag with the added bonus of great service and a bargain!!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
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alison
alisonMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Love Oroton Harbourtown Adelaide

published

very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbourtown Adelaide SA
Sizing True to size
Product Appearance As advertised
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Jann
JannPerth, WA
  • 2 reviews

Very helpful

published

After receiving my order, I needed help with a faulty earring. The customer care service was excellent, giving me plenty of options to have the faulty item looked at.

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
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Bernadette
BernadetteSouth East Queensland, QLD

Oroton Customer Service

published
Incentivised Review No
Return Claim MadeNo
Store LocationNot permitted to order from interstate
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Sue
SueSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Dishonest and poor customer service

published

I saw a bag I liked online, I wanted to see it in person so went to my local store and purchased. Did not realise that I was charged a different price. When I contacted customer service, they agreed to refund me difference on price, then they changed their mind. They then said they would issue a credit note for goods to purchase online. Tried to use online and didn’t work. Contacted them twice to advise that code not working, no reply. I am now an ex Oroton customer. Shame really as I was a loyal and long time customer. Prices in store are different to online. Not sure why.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLiverpool DFO
Sizing True to size
Product Appearance Not as advertised
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Anna Musson
Anna MussonSydney, NSW
  • 2 reviews
  • Verified

Exceptional service 5 ⭐️

published

Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Homebush
Sizing True to size
Product Appearance As advertised
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Lynne
LynneMetropolitan Adelaide, SA
  • 2 reviews

Avery tan oroton cross body bag

published

My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbour town adelaide
Sizing True to size
Product Appearance As advertised
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Shopping Critique
Shopping CritiqueWollongong
  • 4 reviews
  • 5 likes

Oroton increase the price and then claim “further 20% off”

published

Oroton sneakily increase their “sale” prices and then claim “further 20% off”. I had my eye on a bag and when I saw they were offering a further 20% off I jumped online to snap it up only to find that the sale price it was previously advertised for was increased so even after the further 20% reduction, it was still dearer than the previous sale price. They should not be allowed to make claims that they are reducing by a further 20% if they go and change all their prices first. They are the only retailer that I have noticed that engage in misleading practices like this.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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