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Oroton

Oroton

3.0 from 247 reviews · View Details

Reviews

3.8

22 reviews
5
(13)
4
(3)
3
(0)
2
(1)
1
(5)
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Papa Shep

Papa ShepVictoria

  • 4 reviews
  • 3 likes
  • Verified customer

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Customer Service
Product Quality
Return Claim MadeYes
Product Appearance As advertised
Store Locationon line

Wrong Item > Right Item and a APOLOGY GIFT

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Betty

BettySydney, NSW

  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store Locationoroton parramatta nsw
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Sharlene Walker

Sharlene WalkerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Outstanding customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationDFO Brisbane
Vvv

VvvGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 9 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline

Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store Locationonline
AndreaBRIDGE

AndreaBRIDGEGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Store LocationOnline
Chu

ChuSydney, NSW

Return policy/ sign up trap

published

I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.

My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.

I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationWestfield Pitt street
Taryn

Taryn

  • 2 reviews

Oroton customer service was a great help!

published

I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
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Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationWestfield Sydney

Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationCarindale qld
Lisa H.

Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationWarringah Mall

Bad Quality Jewellery

published

I bought a ring from Oroton and was specifically told the gold plating would not rub off, and if it did I would get a full refund. Truth behold the gold rubbed off and I was only allowed store credit and it took months to process.

Customer Service
Product Quality
Return Claim MadeYes
Athena.A

Athena.ASydney

  • 4 reviews
  • 2 likes

Products are not well made

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Michas R.

Michas R.Far North Queensland, QLD

  • 2 reviews

Oroton go above and beyond for their customers.

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOroton - Pacific Fair store
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Jess

Jess

  • 7 reviews
  • 3 likes

Terrible customer service

published

Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationCairns DFO

Customer Service

published

Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationHomebush outlet
Sally

Sally

  • 2 reviews

Such professional customer service!

published

On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Rita

RitaMetropolitan Adelaide, SA

Faulty Bag Resolution

published

I want to say thank you to Ashley & Angela at Customer Service for their quick and efficient handling of a problem I had with a faulty bag. Once the problem was brought up to them , they handled it quickly and a resolution was achieved efficiently. Well done to an Australian company & their great staff. Have been a customer for many years and will continue to buy their fantastic products.
Rita

Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
mhall

mhallSydney, NSW

Fantastic customer service at Oroton head office

published

I just wanted to share my positive experience with Oroton. I emailled Head Office regarding an issue I had with a purchase and in less than 1/2 hour, Angela (Client Advisor) responded and offered a solution.

I have purchased many products over the years and have never had any other concerns with the quality. After today's fast turnaround and level of service, I continue to be impressed. Thank you.

Customer Service
Return Claim MadeYes
Page 1 of 2
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Questions & Answers

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

Yvonne R.

Yvonne R.asked

how to clean oroton

1 answer
Mazza
Mazza

Hi Yvonne. Depending on what you mean by clean. the best way I find is a damp cloth to get off any dirt particles. If its black, I use boot polish then I condition the leather which can be bought at any shoe store or repairer.
Hope this helps. Cheers

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