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Oroton

Oroton

3.1 from 297 reviews · View Statistics
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Reviews

1.4
9 reviews
5
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4
(1)
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(7)
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Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
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Sue
SueSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Dishonest and poor customer service

published

I saw a bag I liked online, I wanted to see it in person so went to my local store and purchased. Did not realise that I was charged a different price. When I contacted customer service, they agreed to refund me difference on price, then they changed their mind. They then said they would issue a credit note for goods to purchase online. Tried to use online and didn’t work. Contacted them twice to advise that code not working, no reply. I am now an ex Oroton customer. Shame really as I was a loyal and long time customer. Prices in store are different to online. Not sure why.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLiverpool DFO
Sizing True to size
Product Appearance Not as advertised
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Ilookpoor
Ilookpoor
  • 4 reviews
  • 1 like

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly large
Product Appearance Not as advertised
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mia
mia
  • 7 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth
Sizing True to size
Product Appearance Not as advertised
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Rony R.
Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
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Worst product and even worse cs

published

The brand has the worst customer service. Save your money for a bigger brand instead if you’re going for luxury. I ordered a bag and I was extremely disappointed in the quality. The handle and the logo suggested that bag has been used and then sold to me as new!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBroadbeach
Sizing Very small
Product Appearance Not as advertised
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Monica
MonicaSydney, NSW

My Oroton bag. Leather peeling off. Crack all over in the bag.

published

I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOroton DFO Homebush
Product Appearance Not as advertised
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AndreaBRIDGE
AndreaBRIDGEGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
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Athena.A
Athena.ASydney
  • 5 reviews
  • 3 likes

Products are not well made

published
Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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