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Oroton
AndreaBRIDGEGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Got there in the end!
I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!
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Questions & Answers
Maria Pasked
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
No answers
Alison H.asked
Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
1 answer
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
Yvonne R.asked
how to clean oroton
1 answer
Hi Yvonne. Depending on what you mean by clean. the best way I find is a damp cloth to get off any dirt particles. If its black, I use boot polish then I condition the leather which can be bought at any shoe store or repairer.
Hope this helps. Cheers
Details
Category | Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands |
---|---|
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | General / Everyday |
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