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Oroton

Oroton

3.0 from 247 reviews · View Statistics

Reviews

4.4

46 reviews
5
(36)
4
(4)
3
(0)
2
(2)
1
(4)
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Reviewer Photos & Videos

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Lenise

LeniseSydney, NSW

  • 2 reviews
  • 1 like

Outstanding customer service!!

published

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationParramatta
Mrs Clooney

Mrs ClooneySydney Surrounds, NSW

  • Verified customer

Long time shopper

published

I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Papa Shep

Papa ShepVictoria

  • 4 reviews
  • 3 likes
  • Verified customer

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Customer Service
Product Quality
Return Claim MadeYes
Product Appearance As advertised
Store Locationon line
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Jacqueline P.

Jacqueline P.South East Queensland, QLD

Poor quality and terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationBrisbane City

Wrong Item > Right Item and a APOLOGY GIFT

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Sandra

SandraSydney, NSW

DFO Service is the best

published

Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationDFO Homebush
Betty

BettySydney, NSW

  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store Locationoroton parramatta nsw
Selina Chang

Selina ChangSydney, NSW

  • Verified customer

Amazing service and great quality products!

published
Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationOroton at Birkenhead Point Outlet
LittleMissXanshine

LittleMissXanshineSouth East Queensland, QLD

  • 16 reviews
  • 9 likes
  • Verified customer

Avid Oroton fan

published

I have my little Oroton collection (photos below). I bought 2 as gifts (photo not here) I bought 1 for myself the gray hand bag (Maison Griptop - Charcoal). I received a bag and wallet as gifts. :) I love Oroton since their products are authentic leather. Glad it comes with dust bag. Quality is really good! The design is sophisticated and chic. Got a variety of bags. I find Oroton as an affordable Aussie luxury brand. Highly satisfied customer and I highly recommend the wide range of products Oroton has to offer.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Spreading Oroton cheer!

published

In this current climate full of confusion and fear many, including me, are turning to shop online for whatever reason. AMAZING! After a very long week and horrendous 48hrs Oroton's gorgeous packaging with all my goodies arrived and made my heart sing!!!

Thank you Oroton for the gorgeous attire and exceptional customer service.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Loyal customer

Loyal customerIllawarra, NSW

I’m in love with each piece

published

I am so impressed with Oroton’s stylish range and value for money. Such beauty and quality. It’s hard to choose and when to stop! So proud of this Australian company.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Vvv

VvvGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 9 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline
Tracey

TraceyVictoria

Perfect customer service

published

A year ago I purchased a tan hobo bag which I love. While travelling recently the brass ring on one end of the bag broke. I contacted oroton to enquire about purchasing a replacement and Angela from
Customer care was right into it. Sending me two replacement rings at no charge and I got them less than a week after first contact. Fabulous customer service and now a lifetime oroton dedicated customer
Thankyou !

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store Locationonline

LOVE THIS COMPANY

published

Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationOn line/ Miranda/ rhodes
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Ken

KenSydney, NSW

  • 58 reviews
  • 65 likes
  • Verified customer

Oroton - Zipper Lever - Breakdown before the Zipper (Under Designed)

published

My partner brought this Oroton - Ebony Briefcase in black -Leather for $370.00 on sale at Oroton DFO outlet - Homebush Sydney. It was used sparingly for few years and the Metal Zipper Lever Broke down. Possibly the Zipper Lever is Under Designed or defectively manufactured.

Any such costly product Zipper Lever shall not broke down after sparingly used over few years. Leather Bags are purchased to last longer - and any such manufacturer add enough "Factor of Safety" during design so that they do not break down before the Zipper or the Bag itself.

Oroton refused to accept their responsibility and to refer to the technical team to review then design.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOroton Factory Outlet - DFO Homebush Sydney
Lisa-Jane

Lisa-JaneSydney, NSW

  • 2 reviews

Outstanding customer service!

published

My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised

Love my new bag!

published

Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.

I will be buying more Oroton bags again in the future.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCanberra DFO
Audrey

Audrey

  • 4 reviews

Exemplary customer service

published

I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationAdelaide

Truly Beautiful Experience in Oroton Westfield Sydney

published

Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOroton Westfield Sydney, Westfield, Corner Pitt Street Mall & Market Street, Sydney NSW 2000, Australia
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Questions & Answers

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

Yvonne R.

Yvonne R.asked

how to clean oroton

1 answer
Mazza
Mazza

Hi Yvonne. Depending on what you mean by clean. the best way I find is a damp cloth to get off any dirt particles. If its black, I use boot polish then I condition the leather which can be bought at any shoe store or repairer.
Hope this helps. Cheers

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