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Oroton

Oroton

3.1 from 297 reviews · View Statistics
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Reviews

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D. S.
D. S.Sydney, NSW

Good quality leather bags

published

If you're looking for good quality, classic designs and reasonably-priced leather bags, then Oroton could be for you.

I've bought 5 Oroton bags since we moved to Sydney due to the abovementioned factors plus I prefer not loud labels. In effect, let the quality leather speak for itself. My Oroton bags are used regularly and yet remained in good condition including the straps and zips.

Moreover, I get to support local AU brand.

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Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Terayz Kathryn
Terayz KathrynGreater Melbourne (Inner), VIC
  • 15 reviews
  • 17 likes

Handbags amazing quality

published

Bought first one in 2014. Not a single fray, no fading no holes, zippers work perfectly, straps are still going strong, colour is still sound, stitching is strong. It didn't even lose its rigidity for the first 5 years despite heavy use. It's been downgraded to my "at work bag".

I had a purse that wasn't as good, lasted a couple of years.

Bought a second handbag in 2019. Once again no fading, no stains, no frays. It has lost its rigidity faster though.

Well worth the $400-$500 odd for a handbag, would not buy a purse again.

You look at high end (LV/Prada) bags that are actually genuinely used and retailing second hand for $1000 despite looking horrible and the stitching is coming out, the colour has flaked off the sides....

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCrown Melbourne Australia
Sizing True to size
Product Appearance As advertised
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Leili ALi Askar
Leili ALi AskarSydney Surrounds, NSW

Weak customer service

published

I’m really disappointed I have purchased a bag last week from oroton . When I received my parcel the size of bag was too small then I send it back for return unfortunately they didn’t refund my money just credit for my next purchase . I don’t recommend this company to any one .

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Jenny
JennyGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Interesting design, improving quality

published
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone
Sizing True to size
Product Appearance As advertised
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Dee
DeeSydney
  • 2 reviews
  • Verified

Thank God they are using mould control in their leather goods

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBirkenhead Point
Sizing True to size
Product Appearance As advertised
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Mara
MaraMetropolitan Adelaide, SA

Two pairs faulty.

published

I bought a double paid or sleeper and stud earrings. After the first day, the gem fell out on the sleeper. I emailed, and they advised that I could return to an outlet store for a replacement. I'm not sure where a replacement store is, and the reason I purchased online was not to go to a store. Three days later, the second pair, the same thing happened. Beyond disappointed considering the price. Cheap jewellery is of better quality.

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Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Vera
Vera
  • 2 reviews

Oroton bag: faded fabric

published

I bought an Oroton Signature O large tote black fabric and leather bag exactly five years ago as I wanted a smart and stylish everyday bag for work and outings. I have looked after it well and, to be honest, I've worked from home the last two years and it's barely been used. However, the fabric has faded to the point it's a mottled brownish colour and looks quite shabby and worn. It's never been in the sun for any length of time and it's kept under my home desk when not in use. To their credit, Oroton reviewed my complaint about the fading but determined it was part of the natural process and wouldn't take the issue further. The bag is destined for the op shop and I won't be buying Oroton again if that is the quality and service on offer.

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Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing True to size
Product Appearance As advertised
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Anna
AnnaGreater Melbourne (Inner), VIC

Great Customer Service

published

Great service from Oroton Customer Service who found a bag I wanted - quick reply and link to product. Oroton is worth shopping for that bag with the added bonus of great service and a bargain!!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
alison
alisonMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Love Oroton Harbourtown Adelaide

published

very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbourtown Adelaide SA
Sizing True to size
Product Appearance As advertised
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Mira
MiraSydney, NSW
  • 2 reviews

You have done a winner again Maria

published

I am always so happy when I go to your store at Homebush because Maria found me a beautiful piece today she always knows what to look for when I walk in she has exquisive taste and knows I love something different ,she made my shopping so easy and pleasurable,because she is so special a wonderful ambassador for Oroton service is always fantastic I love having her fuss over me that is an intitlement when you get old and it is wonderful,I always say I don’t need a therapist when I can visit Maria and have a wonderful day buying beautiful things ,what can make you happier than coming home with fantastic pieces to make you feel so good thank you a hundred times over you are a gem Maria!!!!!!!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Store LocationHomebush
Sizing True to size
Product Appearance As advertised
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Anna Musson
Anna MussonSydney, NSW
  • 2 reviews
  • Verified

Exceptional service 5 ⭐️

published

Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Homebush
Sizing True to size
Product Appearance As advertised
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Cat
CatSydney, NSW
  • Verified

Very inflexible online policies

published

Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Lynne
LynneMetropolitan Adelaide, SA
  • 2 reviews

Avery tan oroton cross body bag

published

My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbour town adelaide
Sizing True to size
Product Appearance As advertised
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Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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