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Oroton

Oroton (page 2 of 14)

3.1 from 266 reviews · View Statistics

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Lenise

LeniseSydney, NSW

  • 2 reviews
  • 2 likes

Outstanding customer service!!

published

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

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Mrs Clooney

Mrs ClooneySydney Surrounds, NSW

  • Verified

Long time shopper

published

I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.

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Papa Shep

Papa ShepVictoria

  • 4 reviews
  • 3 likes
  • Verified

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

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Great service !

published

Fantastic experience at Oroton Liverpool this week . The staff went out of there way to ask me what it was I was looking for then helped me decide what worked best . I choose a crossbody bag and couldn’t be happier ! It fits everything I need in in , looks great and is great quality and a fabulous price . I only ever buy Oroton bags so I will continue to do so .

Incentivised ReviewNo
Store LocationLiverpool
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Jacqueline P.

Jacqueline P.South East Queensland, QLD

Poor quality and terrible customer service

published
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Wrong Item > Right Item and a APOLOGY GIFT

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Jane v

Jane vBlackburn south

Very bad reputation . No word to describe. ZERO STAR

published
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Incentivised ReviewNo
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You have to cancel entire order to add info to shipping address. Joke company

published

I bought a gift for a friend through their website.I ordered and emailed the customer the same day as i just need to add a letter to the shipping address ( not changing the address at all )
But i was told they cant add letter “C” to the house number even on the same day i just placed the order? Poor excuse and reasoning. It has not even been posted as i contacted them as soon as i purchased the item as a present for a friend.

Apparently i have to cancel the order to be able to do the additional letter to the shipping address. Complete joke of a company. Never again.

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Sandra

SandraSydney, NSW

DFO Service is the best

published

Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.

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Worst product and even worse cs

published

The brand has the worst customer service. Save your money for a bigger brand instead if you’re going for luxury. I ordered a bag and I was extremely disappointed in the quality. The handle and the logo suggested that bag has been used and then sold to me as new!

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Betty

BettySydney, NSW

  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

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Savvy shopper

Savvy shopperSydney, NSW

Happy customer

published

I had a wonderful experience in-store. The retail assistant went over and beyond to help me find the perfect gift by showing me different options which i wouldn’t of considered. I have been purchasing Oroton bags for many years and I have always been happy with the quality and design. Thank you

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Selina Chang

Selina ChangSydney, NSW

  • Verified

Amazing service and great quality products!

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Sharlene Walker

Sharlene WalkerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Outstanding customer service

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LittleMissXanshine

LittleMissXanshineSouth East Queensland, QLD

  • 17 reviews
  • 14 likes
  • Verified

Avid Oroton fan

published

I have my little Oroton collection (photos below). I bought 2 as gifts (photo not here) I bought 1 for myself the gray hand bag (Maison Griptop - Charcoal). I received a bag and wallet as gifts. :) I love Oroton since their products are authentic leather. Glad it comes with dust bag. Quality is really good! The design is sophisticated and chic. Got a variety of bags. I find Oroton as an affordable Aussie luxury brand. Highly satisfied customer and I highly recommend the wide range of products Oroton has to offer.

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Spreading Oroton cheer!

published

In this current climate full of confusion and fear many, including me, are turning to shop online for whatever reason. AMAZING! After a very long week and horrendous 48hrs Oroton's gorgeous packaging with all my goodies arrived and made my heart sing!!!

Thank you Oroton for the gorgeous attire and exceptional customer service.

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Loyal customer

Loyal customerIllawarra, NSW

I’m in love with each piece

published

I am so impressed with Oroton’s stylish range and value for money. Such beauty and quality. It’s hard to choose and when to stop! So proud of this Australian company.

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Vvv

VvvGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 11 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

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Tracey

TraceyVictoria

Perfect customer service

published

A year ago I purchased a tan hobo bag which I love. While travelling recently the brass ring on one end of the bag broke. I contacted oroton to enquire about purchasing a replacement and Angela from
Customer care was right into it. Sending me two replacement rings at no charge and I got them less than a week after first contact. Fabulous customer service and now a lifetime oroton dedicated customer
Thankyou !

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Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

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Page 2 of 14
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Questions & Answers

Kirk W.

Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday

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