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Oroton

Oroton (page 2 of 13)

3.1 from 253 reviews · View Statistics

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Sharlene Walker

Sharlene WalkerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Outstanding customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDFO Brisbane
See all answers
LittleMissXanshine

LittleMissXanshineSouth East Queensland, QLD

  • 16 reviews
  • 9 likes
  • Verified customer

Avid Oroton fan

published

I have my little Oroton collection (photos below). I bought 2 as gifts (photo not here) I bought 1 for myself the gray hand bag (Maison Griptop - Charcoal). I received a bag and wallet as gifts. :) I love Oroton since their products are authentic leather. Glad it comes with dust bag. Quality is really good! The design is sophisticated and chic. Got a variety of bags. I find Oroton as an affordable Aussie luxury brand. Highly satisfied customer and I highly recommend the wide range of products Oroton has to offer.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Spreading Oroton cheer!

published

In this current climate full of confusion and fear many, including me, are turning to shop online for whatever reason. AMAZING! After a very long week and horrendous 48hrs Oroton's gorgeous packaging with all my goodies arrived and made my heart sing!!!

Thank you Oroton for the gorgeous attire and exceptional customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
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Loyal customer

Loyal customerIllawarra, NSW

I’m in love with each piece

published

I am so impressed with Oroton’s stylish range and value for money. Such beauty and quality. It’s hard to choose and when to stop! So proud of this Australian company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
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Vvv

VvvGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 9 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
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Tracey

TraceyVictoria

Perfect customer service

published

A year ago I purchased a tan hobo bag which I love. While travelling recently the brass ring on one end of the bag broke. I contacted oroton to enquire about purchasing a replacement and Angela from
Customer care was right into it. Sending me two replacement rings at no charge and I got them less than a week after first contact. Fabulous customer service and now a lifetime oroton dedicated customer
Thankyou !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationonline
SizingTrue to size
Product AppearanceAs advertised
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Monica

MonicaSydney, NSW

My Oroton bag. Leather peeling off. Crack all over in the bag.

published

I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOroton DFO Homebush
Product AppearanceNot as advertised
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LOVE THIS COMPANY

published

Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line/ Miranda/ rhodes
SizingSlightly small
Product AppearanceAs advertised
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Ken

KenSydney, NSW

  • 58 reviews
  • 66 likes
  • Verified customer

Oroton - Zipper Lever - Breakdown before the Zipper (Under Designed)

published

My partner brought this Oroton - Ebony Briefcase in black -Leather for $370.00 on sale at Oroton DFO outlet - Homebush Sydney. It was used sparingly for few years and the Metal Zipper Lever Broke down. Possibly the Zipper Lever is Under Designed or defectively manufactured.

Any such costly product Zipper Lever shall not broke down after sparingly used over few years. Leather Bags are purchased to last longer - and any such manufacturer add enough "Factor of Safety" during design so that they do not break down before the Zipper or the Bag itself.

Oroton refused to accept their responsibility and to refer to the technical team to review then design.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOroton Factory Outlet - DFO Homebush Sydney
SizingTrue to size
Product AppearanceAs advertised
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Lisa-Jane

Lisa-JaneSydney, NSW

  • 2 reviews

Outstanding customer service!

published

My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
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Love my new bag!

published

Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.

I will be buying more Oroton bags again in the future.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra DFO
SizingTrue to size
Product AppearanceAs advertised
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AndreaBRIDGE

AndreaBRIDGEGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingTrue to size
Product AppearanceNot as advertised
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Audrey

Audrey

  • 4 reviews

Exemplary customer service

published

I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
Product AppearanceAs advertised
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Truly Beautiful Experience in Oroton Westfield Sydney

published

Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOroton Westfield Sydney, Westfield, Corner Pitt Street Mall & Market Street, Sydney NSW 2000, Australia
SizingTrue to size
Product AppearanceAs advertised
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Sonia from Melbourne

Sonia from MelbourneGreater Melbourne (Metropolitan), VIC

For 40+ years, I have been very happy with my Oroton bags.

published

Hi Jenny,
Thank you so much for your amazing customer support.
Also, I would like to mention that the customer service at Essendon DFO, has, is and continues to be nothing short of first class.
The managers there, Kyla and Tahlia went out of their way on very busy days (26 and 27 December) to help me, and they were soooo patient and kind.
All the staff there just make you feel very special and appreciated, so congratulations for the amazing team you have.
Thanks again, and I am very happy to continue my 40+ years of joy with Oroton.
The products are always exceptional quality, easy to find and there is a good variety of choice in styles and prices. Many people comment on how nice my Oroton bags are.
Regards
Sonia

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationOroton Essendon DFO
SizingTrue to size
Product AppearanceAs advertised
See all answers
Mazza

MazzaSydney, NSW

  • 3 reviews
  • 1 like

Deplorable customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationDFO Sydney
SizingTrue to size
See all answers

Excellent customer service

published

I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDavid Jones, Chatswood
SizingTrue to size
Product AppearanceAs advertised
See all answers

Very bad customer Service!

published

after purchasing my bag, I found one scratch on the top hem. The manager of the store told me I must pay extra for any exchange as the sales period is over! I have to pay more because of the factory fault! Their customer service is awful! I am disappointed!

Incentivised ReviewNo
Chu

ChuSydney, NSW

Return policy/ sign up trap

published

I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.

My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.

I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWestfield Pitt street
SizingSlightly large
Product AppearanceAs advertised
See all answers
Page 2 of 13
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Questions & Answers

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

Yvonne R.

Yvonne R.asked

how to clean oroton

1 answer
Mazza
Mazza

Hi Yvonne. Depending on what you mean by clean. the best way I find is a damp cloth to get off any dirt particles. If its black, I use boot polish then I condition the leather which can be bought at any shoe store or repairer.
Hope this helps. Cheers

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday

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