1 photo
Oroton

Oroton (page 2 of 10)

3.1 from 297 reviews · View Statistics
See the Best Underwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Oroton? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Ilookpoor
Ilookpoor
  • 4 reviews
  • 1 like

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Can't wait to get it I'm so excited and customer team were great

published

All the above I am very satisfied and I couldn't be any more happier the customer team here were great and helpful

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

  • Thumbnail
Product Quality
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
John
JohnSouth East Queensland, QLD

Website is misleading with delivery times and inflexible with cancelling orders

published

Website says dispatch within one to two business days but only after contacting customer support do you find out that it will take another 3-5 days for delivery. So you are potentially looking at 7 days!

After finding that out, I said I wanted to just pick it up from local Oroton store (they still get to keep my money!) but they said they were unable to contact the warehouse to stop the dispatch. How ridiculous is that! (I could understand if it has already been dispatched).

Incentivised Review No
Store LocationOnline Store
Similar opinion? Write a review on ProductReview.com.au!
Sam
SamGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Lost delivery - no compensation, no replacement

published

Oroton have refused to compensate / replace my lost purchase. The delivery was signed for by someone not me. And they are refusing to replace lost / stolen purchase.

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Gillian N
Gillian NSydney
  • 6 reviews
  • 1 like
  • Verified

Great customer service at DFO Homebush

published
Product Quality
5/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Michael
MichaelSydney, NSW
  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Natalie
NatalieGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Always a favourite!

published

I have several bags that have stood the test of time although I do look after them. No issues so far and I love the quality of the materials used. I also regularly buy gifts for friends, cosmetic bags, umbrellas or coin purses as I know they are always appreciated for their quality and design. I usually shop at the DFO store or in Myer & DJ and the staff are always very engaging and really helpful in assisting with selections.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Mary
MaryGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
bobby G
bobby GGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Back from the Dead like a Phoenix

published
Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
mia
mia
  • 7 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Great customer service via chat

published

Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Natalie L.
Natalie L.Victoria

Always amazing

published

Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Dana P.
Dana P.South East Queensland, QLD

Great product

published

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Pam
PamGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Fabulous customer service

published

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Tanya
TanyaGreater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes
  • Verified

Love Orton

published

I have been buying Orton for almost 10 years now.

The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.

Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Selina
SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Rony R.
Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Excellent

published

I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
mumma5
mumma5Sydney, NSW
  • 5 reviews
  • 1 like

Absolutely love my Nina crossbody bag. Getting lots of compliments.

published

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
RLMK
RLMKNsw
  • 2 reviews
  • 1 like

rare find in customer service

published
Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.