Reviewer Photos & Videos
Beware returns policy
Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.
Fantastic online service- fast and efficient
Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!
Can't wait to get it I'm so excited and customer team were great
All the above I am very satisfied and I couldn't be any more happier the customer team here were great and helpful
Perfect night out bag
Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised
I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!
Excellent Customer Service
I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!
Website is misleading with delivery times and inflexible with cancelling orders
Website says dispatch within one to two business days but only after contacting customer support do you find out that it will take another 3-5 days for delivery. So you are potentially looking at 7 days!
After finding that out, I said I wanted to just pick it up from local Oroton store (they still get to keep my money!) but they said they were unable to contact the warehouse to stop the dispatch. How ridiculous is that! (I could understand if it has already been dispatched).
Lost delivery - no compensation, no replacement
Oroton have refused to compensate / replace my lost purchase. The delivery was signed for by someone not me. And they are refusing to replace lost / stolen purchase.
Cairns DFO Oroton
Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.
Great customer service at DFO Homebush
I went to the Oroton outlet store yesterday at DFO Homebush and I was very impressed with Jenny who served me. I walked in with the intention of buying a birthday present for my 80 year old mother. Jenny greeted me with a smile as soon as I walked in and was very knowledgeable. She explained in great detail the difference between the boutique bags and exclusive made for the outlet bags and the different type of leathers. Jenny walked around the store with me and spent a lot of time showing me the different options available to me. I ended up bu...ying the Mila Large Day bag which was originally $549 down to $279 plus there was a 25% off sale off any items over $250 so it cost $209. My mother was thrilled with her bag which can she can use as an everyday bag as well as for special occasions. I have visited the DFO Oroton store a few times and always come away with a bargain. I have been a customer of Oroton for over 20 years and I really like the new direction that Sophie Holt, the Creative Director has taken with the brand and that Oroton is starting to think about sustainability. I like to support Australian brands (would love to see manufacturing return to Australia if possible but I understand this is difficult) and I am very happy with the quality of the bags and the price point.
Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.
Always a favourite!
I have several bags that have stood the test of time although I do look after them. No issues so far and I love the quality of the materials used. I also regularly buy gifts for friends, cosmetic bags, umbrellas or coin purses as I know they are always appreciated for their quality and design. I usually shop at the DFO store or in Myer & DJ and the staff are always very engaging and really helpful in assisting with selections.
I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?
Back from the Dead like a Phoenix
Used to shop Oroton with my wife in the 90's and early 2000's and then they went....away...and really became irrelevant. Not posh enough to compete with top Luxe brands and not inexpensive enough to be lumped in with other Aussie brands. Then BOOM they have rebranded, fitted out some STUNNING new stores and their merch is once again EPIC and better than ever. My wife bought two dresses on Church St Brighton(VIC) new store and besides being dresses that you'd compare to Prada, Max Mara etc for looks and great fit/fabric, they are competitivel...y priced and the SERVICE from Amanda and Mia was fantastic. They know fashion and know their stuff and this sounds like an ad but it's not---we just love fashion and design and my wife (and I) know our stuff. Well done Oroton on all levels.
Wear and tear....really?
I purchased a medium sized handbag. There were three sizes available in the style I liked, however they all had the same sized shoulder strap and same sized hardware attached to the bag to hook the strap to. Obviously, the medium and large were greater in capacity so required different, larger hardware and larger straps and I did notice the anomaly at the time of purchase but because I liked the style, I bought it anyway. I had the bag for 3 years and only used it, at most, a dozen times because fortunately I have other bags to use. In any eve...nt, I never overloaded the bag, but the hardware pulled out of the bag's sides. On referring the matter to Customer Service, I was told "wear and tear" because I had bought it 3 years before. In fact, it had received very little "wear and tear". Such a poor response to a genuine fault issue with the manufacture. I was not requested to bring the bag into a store for assessment. Nevermind, I got the hardware replaced and a new strap at my own cost. Strap looks so much better than the original one. Incidentally, the bag repairer I used, confirmed the issue to be a manufacturer fault. Disappointed with Oroton's "brush-off". No longer support Oroton.
Great customer service via chat
Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem
Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!
Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.
Fabulous customer service
I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.
I have been buying Orton for almost 10 years now.
The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.
Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.
Perfect bag immaculately packed
Hello Oroton team
I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.
I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship
Looking forward to my next order.
Have a great day!
Cassia Texture Medium Shoulder Bag
I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.
I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...
Absolutely love my Nina crossbody bag. Getting lots of compliments.
Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.
rare find in customer service
wife and i visited burwood store and was welcomed with a lovely smile, we were getting ideas at this time for our staff for christmas gifts....so our intention was just to browse... we were super impressed with the lady who served us (dora)..as she knew her product range well and worked within our budget ..what was so inspiring was the fact she did give her quality time and expert advice on the products which fell within our budget.....and realizing we were not going to buy she gave the most outstanding service...dont come across this service a...nymore ..as most people would say our intent wasnt to buy so why bother ...but it was a complete satisfying experience ...no pushy sales and completely attentive to us and orotons stock range... i commend dora who served us and oroton for employing such experienced and welcoming staff.. will be back for sure thanks dora ray
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