Reviewer Photos & Videos
My Oroton bag. Leather peeling off. Crack all over in the bag.
I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.
LOVE THIS COMPANY
Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!
Oroton - Zipper Lever - Breakdown before the Zipper (Under Designed)
My partner brought this Oroton - Ebony Briefcase in black -Leather for $370.00 on sale at Oroton DFO outlet - Homebush Sydney. It was used sparingly for few years and the Metal Zipper Lever Broke down. Possibly the Zipper Lever is Under Designed or defectively manufactured.
Any such costly product Zipper Lever shall not broke down after sparingly used over few years. Leather Bags are purchased to last longer - and any such manufacturer add enough "Factor of Safety" during design so that they do not break down before the Zipper or the Bag itself.
Oroton refused to accept their responsibility and to refer to the technical team to review then design.
Outstanding customer service!
My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service
Love my new bag!
Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.
I will be buying more Oroton bags again in the future.
Got there in the end!
I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!
Exemplary customer service
I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.
Truly Beautiful Experience in Oroton Westfield Sydney
Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.
For 40+ years, I have been very happy with my Oroton bags.
Thank you so much for your amazing customer support.
Also, I would like to mention that the customer service at Essendon DFO, has, is and continues to be nothing short of first class.
The managers there, Kyla and Tahlia went out of their way on very busy days (26 and 27 December) to help me, and they were soooo patient and kind.
All the staff there just make you feel very special and appreciated, so congratulations for the amazing team you have.
Thanks again, and I am very happy to continue my 40+ years of joy with Oroton.
The products are always exceptional quality, easy to find and there is a good variety of choice in styles and prices. Many people comment on how nice my Oroton bags are.
Deplorable customer service
If there was a zero, it would be just that ZERO.
Being an avid Oroton customer for almost 40 years I suggested to my daughter she make her next bag purchase an Oroton bag. She did so and purchased from the DFO outlet in Sydney. After purchasing her precious bag and less than 3 months after purchase the strap snapped in 2. We went along to the Parramatta store and were advised they would replace the strap and would be in contact in approximately 7 days as there they do not have that particular strap in store. Nothing was heard from the store and...
Excellent customer service
I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.
Very bad customer Service!
after purchasing my bag, I found one scratch on the top hem. The manager of the store told me I must pay extra for any exchange as the sales period is over! I have to pay more because of the factory fault! Their customer service is awful! I am disappointed!
Return policy/ sign up trap
I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.
My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.
I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.
Oroton customer service was a great help!
I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!
Margot Drum bag is perfect!
I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.
Oroton Outlet Online
Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.
Oroton Cruise Clutch
I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.
I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.
The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!
Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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