1 photo
Oroton

Oroton

3.1 from 297 reviews · View Statistics
See the Best Underwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Oroton? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
Vera
Vera
  • 2 reviews

Oroton bag: faded fabric

published

I bought an Oroton Signature O large tote black fabric and leather bag exactly five years ago as I wanted a smart and stylish everyday bag for work and outings. I have looked after it well and, to be honest, I've worked from home the last two years and it's barely been used. However, the fabric has faded to the point it's a mottled brownish colour and looks quite shabby and worn. It's never been in the sun for any length of time and it's kept under my home desk when not in use. To their credit, Oroton reviewed my complaint about the fading but determined it was part of the natural process and wouldn't take the issue further. The bag is destined for the op shop and I won't be buying Oroton again if that is the quality and service on offer.

  • Thumbnail
Product Quality
2/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Sue
SueSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Dishonest and poor customer service

published

I saw a bag I liked online, I wanted to see it in person so went to my local store and purchased. Did not realise that I was charged a different price. When I contacted customer service, they agreed to refund me difference on price, then they changed their mind. They then said they would issue a credit note for goods to purchase online. Tried to use online and didn’t work. Contacted them twice to advise that code not working, no reply. I am now an ex Oroton customer. Shame really as I was a loyal and long time customer. Prices in store are different to online. Not sure why.

Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

You have to cancel entire order to add info to shipping address. Joke company

published

I bought a gift for a friend through their website.I ordered and emailed the customer the same day as i just need to add a letter to the shipping address ( not changing the address at all )
But i was told they cant add letter “C” to the house number even on the same day i just placed the order? Poor excuse and reasoning. It has not even been posted as i contacted them as soon as i purchased the item as a present for a friend.

Apparently i have to cancel the order to be able to do the additional letter to the shipping address. Complete joke of a company. Never again.

Product Quality
3/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Ken
KenSydney, NSW
  • 63 reviews
  • 70 likes
  • Verified

Oroton - Zipper Lever - Breakdown before the Zipper (Under Designed)

published

My partner brought this Oroton - Ebony Briefcase in black -Leather for $370.00 on sale at Oroton DFO outlet - Homebush Sydney. It was used sparingly for few years and the Metal Zipper Lever Broke down. Possibly the Zipper Lever is Under Designed or defectively manufactured.

Any such costly product Zipper Lever shall not broke down after sparingly used over few years. Leather Bags are purchased to last longer - and any such manufacturer add enough "Factor of Safety" during design so that they do not break down before the Zipper or the Bag itself.

Oroton refused to accept their responsibility and to refer to the technical team to review then design.

Product Quality
3/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Chu
ChuSydney, NSW

Return policy/ sign up trap

published

I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.

My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.

I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.

Product Quality
5/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Disappointment

published

Amazed that you can have an order “confirmed” and 5 days later be told that even though the stock was available at the time of online purchase the warehouse staff have been unable to locate items to fulfill the order. And it’s going to take a further 3 to 5 days for money to be refunded. Someone needs to sort out their stock-tracking systems.

Similar opinion? Write a review on ProductReview.com.au!
P Wong
P WongPerth, WA
  • Verified

Delivery returned to sender

published
Similar opinion? Write a review on ProductReview.com.au!
KGMPPT
KGMPPTDarwin

Received with broken bolts where strap holds in

published
Similar opinion? Write a review on ProductReview.com.au!
Reviewer127
Reviewer127Perth
  • 8 reviews
  • 3 likes

Poor customer service

published

UPDATE: I have been contacted by the manager and had this issue resolved. I am very happy with my new bag and with the effort Oroton made to make amends.

Their website malfunctioned during a sale so I was unable to check out and missed the sale deadline (it was a weekend and I couldn't contact them). It was a saving of $40 off a bag that cost over $200. When I emailed customer service on Monday morning asking for an exception they pasted their terms and conditions and said they wouldn't help me out. It was a great opportunity for some good customer service and throw me a fish, but they chose not to. So now I'm not buying the bag and they get zero dollars out of me.

Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all

Bad customer service.

published

Customer service when I bought the wallet was great, but then I realised after taking it home that the beads used to keep the wallet dry had imprinted into the leather due to packing and left a large dent that had stretched the leather. I took it back to get exchanged and they swapped it for me, no smiles this time. This swapped one's leather ended up having a large scratch up the front so I took it back again, they swapped it for me and I ended up with the original one again that I had brought back because of the dents. Ended up just returning the product.

Similar opinion? Write a review on ProductReview.com.au!
C K
C KBrisbane

Bag is damaged

published

I received a tote bag for Xmas it’s not being us d everyday maybe only once a week so it hasn’t had much use at all. Yesterday I noticed that the leather is peeling off. Now after reading the reviews I’m not sure that the company is going to care.

Similar opinion? Write a review on ProductReview.com.au!
Kaye
KayeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 5 likes

Poor product quality & appalling customer service

published

Clip on ladies wallet broke after only a couple of months - clearly faulty but they refused to replace it because it was on sale when purchased. Wanted to replace it with a cheaper, different style which I didn't like. After long battle I got a refund & replaced it with an Annapelle which has been great. I used to love Oroton products but never again!

Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all

Family of 5 will NEVER BUY OROTON AGAIN

published

I have been a very loyal customer for 24 years my adult daughters now also. We have spent $1000s with your company. NEVER AGAIN when your customer service won't honour a single faulty zip on an as new purse SHAME - OROTON. You've lost 5 of us over a zip!!! Disgraceful service❌ It's no wonder your shares have plummeted

Similar opinion? Write a review on ProductReview.com.au!
channy
channySydney, NSW
  • 8 reviews
  • 1 like

overprice for such quality

published

I purchased a handbag at oroton store. However, i found out some default in stitching so I brought it back just hope they can do the exchange. I was told : "that's the Way It should be" in an unfriendly way. I think their handbag is not cheap for such quality. Bad customer service as well.

Similar opinion? Write a review on ProductReview.com.au!

Oroton have no repair department why not?

published

I would like to know why a company like Oroton have no back up for its customers.
My bag is a few years old but I like it, the spring closer has broken at the top I would be willing to pay for repairs
The bag is fine except for this. Orotons bags are expensive so why no back up? Don't they care about their customers. This will be my last Oroton purchase.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

See all Oroton questions

Get an answer from our members

Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.