I purchased the neoprene backpack from the Oroton store in Birkenhead Point. Two days later I used it for travelling to work for the first time and it kept on sliding off my shoulders. I own a number of backpacks and have never experienced this issue. The backstraps on the bag are too wide and just continue to fall off the shoulders. I asked a friend to try it out for a week and she had the same issue. If there was testing done, this would have been the first thing that should have been picked up. Secondly, the straps can't be adjusted for a smaller fit.
Online store and stock issues
Our orders were unfulfilled due to poor integration between online store and warehouse stock. Items were refunded but disappointing that majority of Australian retailers are falling behind overseas competitors in terms of online retail experience.
Update: Oroton's CEO offer his apology for the current issues with their warehouse and they are in the process of fixing these issues. Upgrading review for the personal touch from the management.
Terrible reviews, results in me purchasing from Coach
I bought a handbag in early 2016 that I really liked, and I was thinking of purchasing another, but after reading terrible reviews about the return policy even fro defective goods, I decided to go with Coach. Coach also have beautiful handbags, and have a superb return policy... In addition, they ship for free and will even pay for the return for an unused bag if you have a change of mind. Sorry Oroton, but poor customer service costs you more customers than those you let down.
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Products look good but are very overpriced
I own a few Oroton products but find I don't really use them as often as some others. They actually don't wear very well and are prone to getting damaged. For example, I have a nice black leather handbag suitable to office use and it has an unknown "splash" mark on it that must have simply come from the rain marking it. I also bought a pink purse/wallet and after I paid and the assistant was bagging it up she advised me not to store it in a bag with other things or it will get damaged due to the nature of the leather. That's kind of inconvenien...t since most women keep their purses in a handbag with a tonne of other things! Their products look nice and classy but after some time end up looking ratty - they don't last long. Products all look good in the store Overpriced, products don't wear well
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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