1 photo
Oroton

Oroton

3.1 from 297 reviews · View Statistics
See the Best Underwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Oroton? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Lidia
LidiaSydney
  • 3 reviews

Quality is really bad

published

I bought an oroton bag which is im adore because of the style, and gift from my husband and im rarely using it, just use for special occasion, and always protect the bag with the cover , but one day when i use it found the bottom fell and im really disappointed

  • Thumbnail
  • Thumbnail
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Leili ALi Askar
Leili ALi AskarSydney Surrounds, NSW

Weak customer service

published

I’m really disappointed I have purchased a bag last week from oroton . When I received my parcel the size of bag was too small then I send it back for return unfortunately they didn’t refund my money just credit for my next purchase . I don’t recommend this company to any one .

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Emma
EmmaGreater Melbourne (Inner), VIC
  • 2 reviews

Oroton - take responsibility for quality issues!

published

I bought an Oroton handbag at the end of May 2020 to treat myself to
a bit of luxurious quality. By December 2020 the handle on the bag was coming apart. I have had 10 exchanges with Oroton staff both instore and by phone to address the issue so far. If I wanted a handbag that would start to come apart seven months after purchase, I would have spent under $100 on a 'vegan' leather special. Come on Oroton! Failing to take responsibility for quality issues undermines your brand.

  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Mara
MaraMetropolitan Adelaide, SA

Two pairs faulty.

published

I bought a double paid or sleeper and stud earrings. After the first day, the gem fell out on the sleeper. I emailed, and they advised that I could return to an outlet store for a replacement. I'm not sure where a replacement store is, and the reason I purchased online was not to go to a store. Three days later, the second pair, the same thing happened. Beyond disappointed considering the price. Cheap jewellery is of better quality.

  • Thumbnail
  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Catherine
CatherineSydney, NSW

Clothing: beautiful fabric & concepts. Needs more wear ability.

published

Pricer clothing & more conservative styling would indicate a demographic of late thirties & over, you'd think. However the Oroton fit doesn't reflect demographic... making it a bit bitchy & mean.
Real women have tummies (which is ok) and some stretch is required - please relax a bit for God's sake. I'm not overweight just shaped like a real woman & bored with this veiled ageist chauvinism which prescribes that women would dream of wanting to be older versions of their 20 something selves.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Ana N
Ana NGreater Melbourne (Inner), VIC

Oroton staff have admitted faulty product

published

This is a beautiful looking classic handbag. I purchased this bag pre lockdown and have just pulled it out to start using.

The bag split open at the stitching and around the press button. In it’s current state the bag is unusable.

Oroton’s staff have admitted that the bag is faulty and that is why they no longer produce it. However, they have been unwilling to offer a resolution or to even repair the bag.

The issue here is not only a subpar product that could not stand 10-15 times light use but that a well known brand is unwilling to stand by its product despite being aware of the faults.

  • Thumbnail
Similar opinion? Write a review on ProductReview.com.au!
Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Bernadette
BernadetteSouth East Queensland, QLD

Oroton Customer Service

published
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationNot permitted to order from interstate
Similar opinion? Write a review on ProductReview.com.au!
Cat
CatSydney, NSW
  • Verified

Very inflexible online policies

published

Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Lynne
LynneMetropolitan Adelaide, SA
  • 2 reviews

Avery tan oroton cross body bag

published

My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Shopping Critique
Shopping CritiqueWollongong
  • 4 reviews
  • 6 likes

Oroton increase the price and then claim “further 20% off”

published

Oroton sneakily increase their “sale” prices and then claim “further 20% off”. I had my eye on a bag and when I saw they were offering a further 20% off I jumped online to snap it up only to find that the sale price it was previously advertised for was increased so even after the further 20% reduction, it was still dearer than the previous sale price. They should not be allowed to make claims that they are reducing by a further 20% if they go and change all their prices first. They are the only retailer that I have noticed that engage in misleading practices like this.

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Ilookpoor
Ilookpoor
  • 4 reviews
  • 1 like

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

  • Thumbnail
  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
John
JohnSouth East Queensland, QLD

Website is misleading with delivery times and inflexible with cancelling orders

published

Website says dispatch within one to two business days but only after contacting customer support do you find out that it will take another 3-5 days for delivery. So you are potentially looking at 7 days!

After finding that out, I said I wanted to just pick it up from local Oroton store (they still get to keep my money!) but they said they were unable to contact the warehouse to stop the dispatch. How ridiculous is that! (I could understand if it has already been dispatched).

  • Incentivised Review No
  • Store LocationOnline Store
Similar opinion? Write a review on ProductReview.com.au!
Sam
SamGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Lost delivery - no compensation, no replacement

published

Oroton have refused to compensate / replace my lost purchase. The delivery was signed for by someone not me. And they are refusing to replace lost / stolen purchase.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

See all Oroton questions

Get an answer from our members

Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.