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I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?
Wear and tear....really?
I purchased a medium sized handbag. There were three sizes available in the style I liked, however they all had the same sized shoulder strap and same sized hardware attached to the bag to hook the strap to. Obviously, the medium and large were greater in capacity so required different, larger hardware and larger straps and I did notice the anomaly at the time of purchase but because I liked the style, I bought it anyway. I had the bag for 3 years and only used it, at most, a dozen times because fortunately I have other bags to use. In any eve...nt, I never overloaded the bag, but the hardware pulled out of the bag's sides. On referring the matter to Customer Service, I was told "wear and tear" because I had bought it 3 years before. In fact, it had received very little "wear and tear". Such a poor response to a genuine fault issue with the manufacture. I was not requested to bring the bag into a store for assessment. Nevermind, I got the hardware replaced and a new strap at my own cost. Strap looks so much better than the original one. Incidentally, the bag repairer I used, confirmed the issue to be a manufacturer fault. Disappointed with Oroton's "brush-off". No longer support Oroton.
Cassia Texture Medium Shoulder Bag
I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.
Poor quality and terrible customer service
A few years ago I bought a bag at Oroton, I just graduated uni and wanted to celebrate. I walked in very excited and went straight to the discounted section (as I did just start my new job, so wasn’t loaded). I liked one that was out of my reach and went up to the counter to ask for help. The retail assistant walked straight past me and asked this old guy (who clearly had money) if he needed help. He pointed to me and said ‘she was before me’, with no apology she asked me what she could do for me. I said I would like the one on the top shelf an...d she got it down and I bought and paid for it (even on discount it was still $550). When the retail assistant asked for my name, she laughed at my last name saying ‘that’s funny’. I have never encountered such a rude person before in my life, which resulted in me never buying anything from Oroton ever again. I am so glad I didn’t because today my bag just broke out of nowhere. I have bought two bags from Micheal Kors, one was 7 years ago, and they still look brand new. Would never recommend this brand.
Very bad reputation . No word to describe. ZERO STAR
I bought the item online but realised I put down the delivery address incorrectly. I chat with a customer service online straight away. She advised me she can’t alter the delivery address. Then I asked her to cancel the order so I can reorder with the correct address. She also said it cannot be done. I then asked to speak to her manager. She then told me to call the customer care hotline to speak to manager. I called the hotline but no manager available to speak to me. I told them the company website stated the order can be cancelled but othe...r told me no sorry this order cannot be cancelled. I am so disappointed as nothing can be done so my item will be delivered to the wrong address. I felt they got my money and do not care anything else. Never do the business with you again.
Worst product and even worse cs
The brand has the worst customer service. Save your money for a bigger brand instead if you’re going for luxury. I ordered a bag and I was extremely disappointed in the quality. The handle and the logo suggested that bag has been used and then sold to me as new!
went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .
My Oroton bag. Leather peeling off. Crack all over in the bag.
I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.
Deplorable customer service
If there was a zero, it would be just that ZERO.
Being an avid Oroton customer for almost 40 years I suggested to my daughter she make her next bag purchase an Oroton bag. She did so and purchased from the DFO outlet in Sydney. After purchasing her precious bag and less than 3 months after purchase the strap snapped in 2. We went along to the Parramatta store and were advised they would replace the strap and would be in contact in approximately 7 days as there they do not have that particular strap in store. Nothing was heard from the store and...
Very bad customer Service!
after purchasing my bag, I found one scratch on the top hem. The manager of the store told me I must pay extra for any exchange as the sales period is over! I have to pay more because of the factory fault! Their customer service is awful! I am disappointed!
Bad customer service
Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again
Bad Quality Jewellery
I bought a ring from Oroton and was specifically told the gold plating would not rub off, and if it did I would get a full refund. Truth behold the gold rubbed off and I was only allowed store credit and it took months to process.
Return policy is flawed
Oroton does not give refund on any non-full price items which I believe it is not compliant to the ACL. Their products are not cheap even on sale. Sometimes online shopping comes with a few surprises (e.g. not what you imagine), and in-store shopping is not always a possible option for many people. I do not need a store credit, I need the right product. Now I just have 200 odd dollars at Oroton's account without having a suitable product.
Products are not well made
In the past two years two products I have purchased from Oroton were defective after 9 months use. A leather makeup case which is gorgeous the zipper broke within the first year. Oroton sourced out another one and exchanged it. Traveled around the word with the second replacement and after 6 months the zipper broke again. They didn't sell this make up case anymore and offered to give me a credit note, I didn't want a credit note because I loved the case so much. I found a very reputable bag repair company and they sourced out a brand new zipp...er and replaced it, it cost me $100 as it needed to be hand sewed. Their umbrella the large one with a wooden handle only used twice broke after trying to pull it down. It dis-attached from the top hence not being able to close again they don't stock the pretty cool pink colour anymore. Very disappointing. When their products were made in Australia they were very high quality unfortunately they are not made like that today. I gave Oroton another chance after having issues with their merchandise in the 2000's but yet again an epic fail.
Terrible customer service
Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.
Terrible quality customer service
Sorry, but I really have to give 1 star for Oroton QVB store. Worst customer service ever. I really mean it EVER. I was in the middle of a conversation with one of the staff while holding a purse bag i intended to purchase. When i was about to purchase the bag, another staff came over snatched the bag off my hand and said "sorry sold out".. ????? Seriously Oroton? Come on bring up your customer service level!
Worst umbrella ever!
Went to use my umbrella for the first time and it didn't even get there, it broke on opening. Really not happy, seeing as it was the most expensive umbrella I have bought. I was so excited because it looks really good in tartan design, but no good if it doesn't work.
Oroton Umbrella - Terrible Quality!
I purchased online, which was a fine experience.
The quality of the umbrella purchased however has been very disappointing. Very flimsy, doesn’t stay up, has broken numerous times in the first 6 months of owning it. For an item that a lot of people seem to have, I expected better. My experience with a cheaper pharmacy umbrella has been substantially better.
Oroton Online Bait & Switch Bad Business Tactics
Spent a lot of time searching for ideal gift for daughter about to turn 18. With family contributions, and the Oroton Sale, seemed we had found the perfect bag and purse combo for a young woman.
Only to find, as Online Sales Assistant puts it, “Unfortunately, our online sales can end at any moment”. This found out when trying to check out the $600 combo, only to suddenly find it is $800.
Without eye for changing details, we could have been ripped off $200+, by what we thought was a leading reputable brand within Australia. Looks like they now only lead at cheating.
Poor online service
I ordered a variety of items in the sales including an umbrella. I spent hundreds of dollars. The wrong item was sent out. I called up and had to wait on hold. When I got through there was no offer to send out the correct item, which I would expect given it was their error. Instead, I was told it was my responsibility to send it back or exchange it instore. I would then have to order the correct item again and be refunded the purchase price difference. Sending it back through the post office is reply paid but I had to pay for my own tracking n...umber. If I don't and the parcel then goes missing oroton says it is not liable to pay compensation. This entire process defeats the convenience of online shopping and is generally terrible customer service. I have literally had better service when there was a difficulty with delivering an online pet food order. I spoke to [name removed] from customer service. I am more than happy to be contacted about this review.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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