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Oroton

Oroton

3.1 from 279 reviews · View Statistics
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Reviews

3.7
27 reviews
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Ilookpoor
Ilookpoor
  • 4 reviews

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly large
Product Appearance Not as advertised
Rony R.
Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised

Wrong Item > Right Item and a APOLOGY GIFT

published
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Betty
BettySydney, NSW
  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationoroton parramatta nsw
Sizing True to size
Product Appearance As advertised
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AndreaBRIDGE
AndreaBRIDGEGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
Lisa H.
Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWarringah Mall
Sizing True to size
Product Appearance As advertised

Bad Quality Jewellery

published

I bought a ring from Oroton and was specifically told the gold plating would not rub off, and if it did I would get a full refund. Truth behold the gold rubbed off and I was only allowed store credit and it took months to process.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Athena.A
Athena.ASydney
  • 5 reviews
  • 3 likes

Products are not well made

published
Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Jess
Jess
  • 11 reviews
  • 3 likes

Terrible customer service

published

Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCairns DFO
Sizing True to size
Product Appearance As advertised
Underwear Shops & Brands

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Sally
Sally
  • 2 reviews

Such professional customer service!

published

On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised

Questions & Answers

Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

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