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Oroton

Oroton

3.1 from 273 reviews · View Statistics
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Reviews

1.8
4 reviews
5
(0)
4
(1)
3
(0)
2
(0)
1
(3)
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Ilookpoor
Ilookpoor
  • 4 reviews

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly large
Product Appearance Not as advertised
Rony R.
Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
AndreaBRIDGE
AndreaBRIDGEGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
Athena.A
Athena.ASydney
  • 5 reviews
  • 3 likes

Products are not well made

published
Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

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