Reviewer Photos & Videos
Very inflexible online policies
Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!
Avery tan oroton cross body bag
My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.
I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!
Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.
Poor quality and terrible customer service
A few years ago I bought a bag at Oroton, I just graduated uni and wanted to celebrate. I walked in very excited and went straight to the discounted section (as I did just start my new job, so wasn’t loaded). I liked one that was out of my reach and went up to the counter to ask for help. The retail assistant walked straight past me and asked this old guy (who clearly had money) if he needed help. He pointed to me and said ‘she was before me’, with no apology she asked me what she could do for me. I said I would like the one on the top shelf an...d she got it down and I bought and paid for it (even on discount it was still $550). When the retail assistant asked for my name, she laughed at my last name saying ‘that’s funny’. I have never encountered such a rude person before in my life, which resulted in me never buying anything from Oroton ever again. I am so glad I didn’t because today my bag just broke out of nowhere. I have bought two bags from Micheal Kors, one was 7 years ago, and they still look brand new. Would never recommend this brand.
Wrong Item > Right Item and a APOLOGY GIFT
I placed my online with Oroton during an explain 'moving of stock' from location to location. Not to mention, the panic of the Pandemic being added stress for Oroton.... they made a mistake with my order.
When the parcel arrived it seemed I had received another person's cute gold earrings and not my Handbag. I proceeded to get in contact with the international call service where I was on hold for no longer then 5mins. A kind help person 'Angela' was able to address the situation straight away! She assured me there had been a hiccup in the del...ivery and not to worry as another bag would be on the way FREE OF SHIPPING CHARGES. Regarding the earrings I received, she was kind enough to allow me to keep those as an apology from her team. My bag arrived within 2 days of that phone call. Angela was so helpful and kept me updated with the whole process of the shipping and processing of the bag from Aussie to New Zealand. So whoever 'Angela' is, she was awesome and really good to deal with. I am so pleased to have received my bag which is gorgeous and is of a high quality. Pleasure shopping with you Oroton!
went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .
Oroton Outlet Online
Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.
Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.
Bad customer service
Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again
Terrible customer service
Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.
Such professional customer service!
On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.
Questions & Answers
Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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