Wrong Item > Right Item and a APOLOGY GIFT
I placed my online with Oroton during an explain 'moving of stock' from location to location. Not to mention, the panic of the Pandemic being added stress for Oroton.... they made a mistake with my order.
When the parcel arrived it seemed I had received another person's cute gold earrings and not my Handbag. I proceeded to get in contact with the international call service where I was on hold for no longer then 5mins. A kind help person 'Angela' was able to address the situation straight away! She assured me there had been a hiccup in the del...ivery and not to worry as another bag would be on the way FREE OF SHIPPING CHARGES. Regarding the earrings I received, she was kind enough to allow me to keep those as an apology from her team. My bag arrived within 2 days of that phone call. Angela was so helpful and kept me updated with the whole process of the shipping and processing of the bag from Aussie to New Zealand. So whoever 'Angela' is, she was awesome and really good to deal with. I am so pleased to have received my bag which is gorgeous and is of a high quality. Pleasure shopping with you Oroton!
went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .
Bad customer service
Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again
Terrible customer service
Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.
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Such professional customer service!
On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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