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Oroton

Oroton

3.1 from 280 reviews · View Statistics
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Reviews

4.1
61 reviews
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Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
Bernadette
BernadetteSouth East Queensland, QLD

Oroton Customer Service

published
Incentivised Review No
Return Claim MadeNo
Store LocationNot permitted to order from interstate
Lynne
LynneMetropolitan Adelaide, SA
  • 2 reviews

Avery tan oroton cross body bag

published

My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbour town adelaide
Sizing True to size
Product Appearance As advertised
Shopping Critique
Shopping CritiqueWollongong
  • 4 reviews
  • 3 likes

Oroton increase the price and then claim “further 20% off”

published

Oroton sneakily increase their “sale” prices and then claim “further 20% off”. I had my eye on a bag and when I saw they were offering a further 20% off I jumped online to snap it up only to find that the sale price it was previously advertised for was increased so even after the further 20% reduction, it was still dearer than the previous sale price. They should not be allowed to make claims that they are reducing by a further 20% if they go and change all their prices first. They are the only retailer that I have noticed that engage in misleading practices like this.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

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Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Oroton
Sizing True to size
Product Appearance As advertised
Mary
MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNunawadding Victoria
Sizing True to size
mia
mia
  • 7 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth
Sizing True to size
Product Appearance Not as advertised
Jacqueline P.
Jacqueline P.South East Queensland, QLD

Poor quality and terrible customer service

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane City
Sizing True to size
Product Appearance As advertised

Worst product and even worse cs

published

The brand has the worst customer service. Save your money for a bigger brand instead if you’re going for luxury. I ordered a bag and I was extremely disappointed in the quality. The handle and the logo suggested that bag has been used and then sold to me as new!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBroadbeach
Sizing Very small
Product Appearance Not as advertised
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Monica
MonicaSydney, NSW

My Oroton bag. Leather peeling off. Crack all over in the bag.

published

I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOroton DFO Homebush
Product Appearance Not as advertised

Return policy is flawed

published

Oroton does not give refund on any non-full price items which I believe it is not compliant to the ACL. Their products are not cheap even on sale. Sometimes online shopping comes with a few surprises (e.g. not what you imagine), and in-store shopping is not always a possible option for many people. I do not need a store credit, I need the right product. Now I just have 200 odd dollars at Oroton's account without having a suitable product.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOroton's online shop

Questions & Answers

Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

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