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I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!
Poor quality and terrible customer service
A few years ago I bought a bag at Oroton, I just graduated uni and wanted to celebrate. I walked in very excited and went straight to the discounted section (as I did just start my new job, so wasn’t loaded). I liked one that was out of my reach and went up to the counter to ask for help. The retail assistant walked straight past me and asked this old guy (who clearly had money) if he needed help. He pointed to me and said ‘she was before me’, with no apology she asked me what she could do for me. I said I would like the one on the top shelf an...d she got it down and I bought and paid for it (even on discount it was still $550). When the retail assistant asked for my name, she laughed at my last name saying ‘that’s funny’. I have never encountered such a rude person before in my life, which resulted in me never buying anything from Oroton ever again. I am so glad I didn’t because today my bag just broke out of nowhere. I have bought two bags from Micheal Kors, one was 7 years ago, and they still look brand new. Would never recommend this brand.
went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .
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Bad customer service
Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again
Terrible customer service
Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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