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Oroton

Oroton

3.1 from 273 reviews · View Statistics
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Reviews

4.5
62 reviews
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Reviewer Photos & Videos

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Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Oroton
Sizing True to size
Product Appearance As advertised
Jacqueline P.
Jacqueline P.South East Queensland, QLD

Poor quality and terrible customer service

published
  • Thumbnail
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane City
Sizing True to size
Product Appearance As advertised
Betty
BettySydney, NSW
  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Locationoroton parramatta nsw
Sizing True to size
Product Appearance As advertised
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Lisa H.
Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationWarringah Mall
Sizing True to size
Product Appearance As advertised
Jess
Jess
  • 11 reviews
  • 3 likes

Terrible customer service

published

Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCairns DFO
Sizing True to size
Product Appearance As advertised

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

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