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Products are not well made
In the past two years two products I have purchased from Oroton were defective after 9 months use. A leather makeup case which is gorgeous the zipper broke within the first year. Oroton sourced out another one and exchanged it. Traveled around the word with the second replacement and after 6 months the zipper broke again. They didn't sell this make up case anymore and offered to give me a credit note, I didn't want a credit note because I loved the case so much. I found a very reputable bag repair company and they sourced out a brand new zipp...er and replaced it, it cost me $100 as it needed to be hand sewed. Their umbrella the large one with a wooden handle only used twice broke after trying to pull it down. It dis-attached from the top hence not being able to close again they don't stock the pretty cool pink colour anymore. Very disappointing. When their products were made in Australia they were very high quality unfortunately they are not made like that today. I gave Oroton another chance after having issues with their merchandise in the 2000's but yet again an epic fail.
Terrible customer service
Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.
Terrible quality customer service
Sorry, but I really have to give 1 star for Oroton QVB store. Worst customer service ever. I really mean it EVER. I was in the middle of a conversation with one of the staff while holding a purse bag i intended to purchase. When i was about to purchase the bag, another staff came over snatched the bag off my hand and said "sorry sold out".. ????? Seriously Oroton? Come on bring up your customer service level!
Worst umbrella ever!
Went to use my umbrella for the first time and it didn't even get there, it broke on opening. Really not happy, seeing as it was the most expensive umbrella I have bought. I was so excited because it looks really good in tartan design, but no good if it doesn't work.
Oroton Umbrella - Terrible Quality!
I purchased online, which was a fine experience.
The quality of the umbrella purchased however has been very disappointing. Very flimsy, doesn’t stay up, has broken numerous times in the first 6 months of owning it. For an item that a lot of people seem to have, I expected better. My experience with a cheaper pharmacy umbrella has been substantially better.
Oroton Online Bait & Switch Bad Business Tactics
Spent a lot of time searching for ideal gift for daughter about to turn 18. With family contributions, and the Oroton Sale, seemed we had found the perfect bag and purse combo for a young woman.
Only to find, as Online Sales Assistant puts it, “Unfortunately, our online sales can end at any moment”. This found out when trying to check out the $600 combo, only to suddenly find it is $800.
Without eye for changing details, we could have been ripped off $200+, by what we thought was a leading reputable brand within Australia. Looks like they now only lead at cheating.
Poor online service
I ordered a variety of items in the sales including an umbrella. I spent hundreds of dollars. The wrong item was sent out. I called up and had to wait on hold. When I got through there was no offer to send out the correct item, which I would expect given it was their error. Instead, I was told it was my responsibility to send it back or exchange it instore. I would then have to order the correct item again and be refunded the purchase price difference. Sending it back through the post office is reply paid but I had to pay for my own tracking n...umber. If I don't and the parcel then goes missing oroton says it is not liable to pay compensation. This entire process defeats the convenience of online shopping and is generally terrible customer service. I have literally had better service when there was a difficulty with delivering an online pet food order. I spoke to [name removed] from customer service. I am more than happy to be contacted about this review.
i ordered a wallet on line boxing day the email said it would be delivered in 3-5 day 11 days later and 1 email message not returned 1 phone call not returned and another call on hold for 38 min i was told i would get an email advising me what was going on. then i get an email saying they were out of stock and i could get free shipping if i placed another order.
After 2 weeks waiting for a parcel they said it was delivered then told me ask my housemates which i did before i contacted oroton and dhl twice each, i could not get answers from anyone you said call dhl dhl said call oroton. Then i was told to open an investigation to get answers and also went to my second option of parcel point pick up where the person did not speak English spent 1 whole day looking for a parcel. Poor service from oroton and dhl i will never buy online again thanks for a terrible experience i could not get any answers when i was the one who purchased and the delivery had to be signed for.
Worst terrible customer experience
I went to exchange the clutch I bought on Boxing Day due to small scratch in Westfield Sydney store. When I asked for the exchange, the service and the staff attitude was terrible. She looked down at me and didn’t even say thank you. Definitely wont be back to the store in Westfiled Sydney
Poor quality and finish
I purchased a $600 leather weekender bag online for a specific upcoming occasion. The finish on the bag is extremely poor and does not come close to the Oroton standards I have experienced with other handbags. Exposed glue, scratches, paint/ dye missing in numerous places. I am not satisfied with Oroton’s return offering to post the bag back and purchased another bag from a store. I would be out of pocket $1200 until the refund clears. Sorry Oroton I choose to support Australian businesses first and foremost however your quality control and poor refunds offering has not met my expectations.
Won't change online order
Ridiculous online service. I chose a bag and matching wallet for my sister's birthday then decided to change the colour. This was on the same day. I was told by the online help that the order had gone to the warehouse and couldn't be changed. I had to wait for it to arrive and then send it back. I ended up buying the other colour as well so I didn't miss out as the bag and wallet were on sale. Crazy!!
This was after buying another bag and then three weeks later being told it was no longer available. I will be very wary of buying online at Oroton again. You never move up the queue when you call despite waiting too long on the phone and they don't answer emails promptly.
I purchased the neoprene backpack from the Oroton store in Birkenhead Point. Two days later I used it for travelling to work for the first time and it kept on sliding off my shoulders. I own a number of backpacks and have never experienced this issue. The backstraps on the bag are too wide and just continue to fall off the shoulders. I asked a friend to try it out for a week and she had the same issue. If there was testing done, this would have been the first thing that should have been picked up. Secondly, the straps can't be adjusted for a smaller fit.
Bought a wallet and bag both on specials and sun glasses all of them are all no good less than 3 mos no good quality
Terrible product and staff
Purchased a sale item at Harbour Town Adelaide, understanding the outlet items. The staff provided a new item from the back. There was a red inky stain found on it. Brought back to the shop, staff had no idea if it was product feature or fault. No knowledgeable about leather items at all. Low quality on product and staff. Disappointing brand. Good to buy ＜$50
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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