Weak customer service
I’m really disappointed I have purchased a bag last week from oroton . When I received my parcel the size of bag was too small then I send it back for return unfortunately they didn’t refund my money just credit for my next purchase . I don’t recommend this company to any one .
Beware returns policy
Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.
Great customer service via chat
Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem
Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.
Cassia Texture Medium Shoulder Bag
I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.
Best Customer Service Ever
I LOVE Oroton, they are my Go - To for handbags and I was so sad when my 30th Birthday present, a rust Atlas Day bag broke while I was at the airport. I emailed Oroton straight away and even though it was 5pm on a Friday, Jessica got straight back to me and was apologetic and understanding. She helped me to see if there were any of the same bag in stock and offered a refund or a store credit. As there were no stock available I looked into getting the bag fixed myself, with no luck. So about a week or two later, I emailed Oroton again and Angela...said, of course, I could still send my bag back for a refund or credit. In the meantime I had spoken to Sally from the Harbour Town store and she went out of her way to track down the same style of bag for me, even though it wasn't at her store, we are currently looking into getting one sent from a Melbourne store. I am just blown away with the customer service I have received. The Oroton team have been kind, helpful and have gone above and beyond their job to help me. They really are a credit and asset to the brand and I wouldn't think about purchasing another brand after the customer service I have received.
We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.
went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .
Outstanding customer service
I had an item that had become damaged through no fault of my own. This item was possibly just outside of the warranty period and I could no longer find a receipt for it. My initial thought was to just chalk it up to experience but because we have always known great quality from our Oroton products I decided to contact their customer service team. The whole experience from contacting the customer service team down to the actual purchasing of another product for my needs was seamless and easy. They could not have done a better job of making sure ...that their customer base was looked after and made to feel like they were working with me to resolve the issue. They were so helpful and patient and ended up giving me a credit towards another product purely out of goodwill when in reality they were under no obligation to do anything of a practical nature. This more than anything gave us what is missing from retail in the modern era....good old fashioned customer satisfaction and by them doing so it has ensured that we will remain loyal to the brand when purchasing items into the future. Outstanding team effort.
Understanding customer service
I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!
Excellent customer service
Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.
Oroton customer service was a great help!
I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!
The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!
Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley
Bad customer service
Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again
Questions & Answers
I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette
Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?
Get an answer from our members
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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