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Oroton

Oroton

3.1 from 296 reviews · View Statistics
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Reviews

3.6
29 reviews
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Leili ALi Askar
Leili ALi AskarSydney Surrounds, NSW

Weak customer service

published

I’m really disappointed I have purchased a bag last week from oroton . When I received my parcel the size of bag was too small then I send it back for return unfortunately they didn’t refund my money just credit for my next purchase . I don’t recommend this company to any one .

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Ilookpoor
Ilookpoor
  • 4 reviews
  • 1 like

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly large
Product Appearance Not as advertised
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Great customer service via chat

published

Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
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Dana P.
Dana P.South East Queensland, QLD

Great product

published

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOn line
Sizing Very small
Product Appearance As advertised
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Rony R.
Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
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Zoie
ZoieMid North Coast, NSW
  • 4 reviews
  • 2 likes

Best Customer Service Ever

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Papa Shep
Papa ShepVictoria
  • 4 reviews
  • 3 likes
  • Verified

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationon line
Product Appearance As advertised
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Betty
BettySydney, NSW
  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationoroton parramatta nsw
Sizing True to size
Product Appearance As advertised
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Sharlene Walker
Sharlene WalkerSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Outstanding customer service

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationDFO Brisbane
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Vvv
VvvGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 12 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing True to size
Product Appearance As advertised
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Taryn
Taryn
  • 2 reviews

Oroton customer service was a great help!

published

I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
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Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationWestfield Sydney
Sizing True to size
Product Appearance As advertised
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Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale qld
Sizing True to size
Product Appearance As advertised
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Lisa H.
Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWarringah Mall
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Paulette G.
Paulette G.asked

I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette

No answers
Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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