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Good quality leather bags
If you're looking for good quality, classic designs and reasonably-priced leather bags, then Oroton could be for you.
I've bought 5 Oroton bags since we moved to Sydney due to the abovementioned factors plus I prefer not loud labels. In effect, let the quality leather speak for itself. My Oroton bags are used regularly and yet remained in good condition including the straps and zips.
Moreover, I get to support local AU brand.
Weak customer service
I’m really disappointed I have purchased a bag last week from oroton . When I received my parcel the size of bag was too small then I send it back for return unfortunately they didn’t refund my money just credit for my next purchase . I don’t recommend this company to any one .
Two pairs faulty.
I bought a double paid or sleeper and stud earrings. After the first day, the gem fell out on the sleeper. I emailed, and they advised that I could return to an outlet store for a replacement. I'm not sure where a replacement store is, and the reason I purchased online was not to go to a store. Three days later, the second pair, the same thing happened. Beyond disappointed considering the price. Cheap jewellery is of better quality.
Great Customer Service
Great service from Oroton Customer Service who found a bag I wanted - quick reply and link to product. Oroton is worth shopping for that bag with the added bonus of great service and a bargain!!
Love Oroton Harbourtown Adelaide
very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access
You have done a winner again Maria
I am always so happy when I go to your store at Homebush because Maria found me a beautiful piece today she always knows what to look for when I walk in she has exquisive taste and knows I love something different ,she made my shopping so easy and pleasurable,because she is so special a wonderful ambassador for Oroton service is always fantastic I love having her fuss over me that is an intitlement when you get old and it is wonderful,I always say I don’t need a therapist when I can visit Maria and have a wonderful day buying beautiful things ,what can make you happier than coming home with fantastic pieces to make you feel so good thank you a hundred times over you are a gem Maria!!!!!!!!
Exceptional service 5 ⭐️
Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.
Very inflexible online policies
Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!
Avery tan oroton cross body bag
My Avery bag was purchased on the 9th of may 2021 the buckle on the bag and only the buckle has black wear marks as if the tan has worn off I took the bag in store the assistant said colour transfer very unhelpful so I contacted oroton online twice quick response but they are not prepared to do anything my bag is leather protected and as I said only the buckle was clever enough to get colour transfer.obviously their bags only last months stay away zero care factor from the company.
Fantastic online service- fast and efficient
Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!
Perfect night out bag
Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised
I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!
Excellent Customer Service
I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!
Cairns DFO Oroton
Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.
Great customer service at DFO Homebush
I went to the Oroton outlet store yesterday at DFO Homebush and I was very impressed with Jenny who served me. I walked in with the intention of buying a birthday present for my 80 year old mother. Jenny greeted me with a smile as soon as I walked in and was very knowledgeable. She explained in great detail the difference between the boutique bags and exclusive made for the outlet bags and the different type of leathers. Jenny walked around the store with me and spent a lot of time showing me the different options available to me. I ended up bu...ying the Mila Large Day bag which was originally $549 down to $279 plus there was a 25% off sale off any items over $250 so it cost $209. My mother was thrilled with her bag which can she can use as an everyday bag as well as for special occasions. I have visited the DFO Oroton store a few times and always come away with a bargain. I have been a customer of Oroton for over 20 years and I really like the new direction that Sophie Holt, the Creative Director has taken with the brand and that Oroton is starting to think about sustainability. I like to support Australian brands (would love to see manufacturing return to Australia if possible but I understand this is difficult) and I am very happy with the quality of the bags and the price point.
Questions & Answers
I have a very old oroton handbag (my favourite) but the colour (reddish) has faded and showing real signs of wear (reminder it is old). I have not used it for a few years but do so want to again. Can the bag be dyed to get a nice all over colour? If so, where can I get this done or can I do it myself. I live in NZ but bought the bag from Australia. Many thanks. Paulette
Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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