Great customer service via chat
Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem
Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.
Best Customer Service Ever
I LOVE Oroton, they are my Go - To for handbags and I was so sad when my 30th Birthday present, a rust Atlas Day bag broke while I was at the airport. I emailed Oroton straight away and even though it was 5pm on a Friday, Jessica got straight back to me and was apologetic and understanding. She helped me to see if there were any of the same bag in stock and offered a refund or a store credit. As there were no stock available I looked into getting the bag fixed myself, with no luck. So about a week or two later, I emailed Oroton again and Angela...said, of course, I could still send my bag back for a refund or credit. In the meantime I had spoken to Sally from the Harbour Town store and she went out of her way to track down the same style of bag for me, even though it wasn't at her store, we are currently looking into getting one sent from a Melbourne store. I am just blown away with the customer service I have received. The Oroton team have been kind, helpful and have gone above and beyond their job to help me. They really are a credit and asset to the brand and I wouldn't think about purchasing another brand after the customer service I have received.
We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.
Outstanding customer service
I had an item that had become damaged through no fault of my own. This item was possibly just outside of the warranty period and I could no longer find a receipt for it. My initial thought was to just chalk it up to experience but because we have always known great quality from our Oroton products I decided to contact their customer service team. The whole experience from contacting the customer service team down to the actual purchasing of another product for my needs was seamless and easy. They could not have done a better job of making sure ...that their customer base was looked after and made to feel like they were working with me to resolve the issue. They were so helpful and patient and ended up giving me a credit towards another product purely out of goodwill when in reality they were under no obligation to do anything of a practical nature. This more than anything gave us what is missing from retail in the modern era....good old fashioned customer satisfaction and by them doing so it has ensured that we will remain loyal to the brand when purchasing items into the future. Outstanding team effort.
Understanding customer service
I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!
Excellent customer service
Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.
Oroton customer service was a great help!
I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!
The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!
Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley
Oroton go above and beyond for their customers.
My wife and I are very happy Oroton customers. My wife loves the high quality products but we can usually only afford to buy them when they are on special as we are a low-income couple without much to spare.
I don't know where the few negative reviews come from, maybe they are mistaking Oroton for someone else...
Last year we bought a beautiful bag (Roam Large Hobo) and my wife has been using it ever since. Unfortunately, a few weeks ago one of the ring-clasps that hold the strap fixed to the bag, broke... I contacted customer service via ema...il and advised them of the situation... Now, the bag was over a year old and thus outside of the Australian Consumer warranty period... I knew that and explained that I would be happy to pay for a new ring for the bag if it was possible. Also, I couldn't find out proof of purchase, so I didn't know if Oroton would be able to help at all... Within an hour, Ashley from customer service emailed me back saying that she had found the proof of purchase (must have searched for my name on the order) and that, unfortunately, the bag was sold out but that Oroton would happily give us a store credit as compensation (keep in mind, the bag was over a year old...).
Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.
Faulty Bag Resolution
I want to say thank you to Ashley & Angela at Customer Service for their quick and efficient handling of a problem I had with a faulty bag. Once the problem was brought up to them , they handled it quickly and a resolution was achieved efficiently. Well done to an Australian company & their great staff. Have been a customer for many years and will continue to buy their fantastic products.
Fantastic customer service at Oroton head office
I just wanted to share my positive experience with Oroton. I emailled Head Office regarding an issue I had with a purchase and in less than 1/2 hour, Angela (Client Advisor) responded and offered a solution.
I have purchased many products over the years and have never had any other concerns with the quality. After today's fast turnaround and level of service, I continue to be impressed. Thank you.
Faulty Bag Resolution
Thank you very much.
Your Oroton Group Customer Service has been exemplary!
Efficient, timely, helpful and accommodating.
I'm feeling very satisfied and happy with the attention I have received from all client advisors involved in my communication chain.
Questions & Answers
Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
Get an answer from our members
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.