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Oroton

Oroton

3.1 from 289 reviews · View Statistics
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Reviews

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Anna
AnnaGreater Melbourne (Inner), VIC

Great Customer Service

published

Great service from Oroton Customer Service who found a bag I wanted - quick reply and link to product. Oroton is worth shopping for that bag with the added bonus of great service and a bargain!!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
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alison
alisonMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Love Oroton Harbourtown Adelaide

published

very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarbourtown Adelaide SA
Sizing True to size
Product Appearance As advertised
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Mira
MiraSydney, NSW

You have done a winner again Maria

published

I am always so happy when I go to your store at Homebush because Maria found me a beautiful piece today she always knows what to look for when I walk in she has exquisive taste and knows I love something different ,she made my shopping so easy and pleasurable,because she is so special a wonderful ambassador for Oroton service is always fantastic I love having her fuss over me that is an intitlement when you get old and it is wonderful,I always say I don’t need a therapist when I can visit Maria and have a wonderful day buying beautiful things ,what can make you happier than coming home with fantastic pieces to make you feel so good thank you a hundred times over you are a gem Maria!!!!!!!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Store LocationHomebush
Sizing True to size
Product Appearance As advertised
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Anna Musson
Anna MussonSydney, NSW
  • 2 reviews
  • Verified

Exceptional service 5 ⭐️

published

Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Homebush
Sizing True to size
Product Appearance As advertised
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Cat
CatSydney, NSW
  • Verified

Very inflexible online policies

published

Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBirkenhead Point
Sizing True to size
Product Appearance As advertised
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Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Cairns
Sizing True to size
Product Appearance As advertised
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Gillian N
Gillian NSydney
  • 5 reviews
  • 1 like
  • Verified

Great customer service at DFO Homebush

published
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOroton DFO Homebush
Product Appearance As advertised
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bobby G
bobby GGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Back from the Dead like a Phoenix

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
Sizing True to size
Product Appearance As advertised
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Natalie L.
Natalie L.Victoria

Always amazing

published

Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Product Appearance As advertised
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Dana P.
Dana P.South East Queensland, QLD

Great product

published

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOn line
Sizing Very small
Product Appearance As advertised
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Pam
PamGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Fabulous customer service

published

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Store LocationDoncaster
Sizing True to size
Product Appearance As advertised
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Tanya
TanyaGreater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes
  • Verified

Love Orton

published

I have been buying Orton for almost 10 years now.

The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.

Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
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Questions & Answers

Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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