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Oroton

Oroton

3.1 from 273 reviews · View Statistics
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Reviews

4.3
62 reviews
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Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

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Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Oroton
Sizing True to size
Product Appearance As advertised
Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBirkenhead Point
Sizing True to size
Product Appearance As advertised
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Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Cairns
Sizing True to size
Product Appearance As advertised
Mira
MiraSydney, NSW

Exceptional Team Maria and assistant manager Janek

published

.Extremely Easy, Extremely Satisfied, Very Satisfied the products are excellent but the service was incredible thanks to Maria a wonderful asset for your company ,always a smile and a very warm welcome ,sincere she is your number 1 Employee and my friends that I have sent to the store all have confirmed this.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Homebush NSW.
Sizing True to size
Michael
MichaelSydney, NSW
  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney Westfield Oroton
Sizing True to size
Product Appearance As advertised
Mary
MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNunawadding Victoria
Sizing True to size
bobby G
bobby GGreater Melbourne (Inner), VIC
  • 6 reviews
  • 1 like

Back from the Dead like a Phoenix

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
Sizing True to size
Product Appearance As advertised
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mia
mia
  • 7 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth
Sizing True to size
Product Appearance Not as advertised
Pam
PamGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Fabulous customer service

published

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Store LocationDoncaster
Sizing True to size
Product Appearance As advertised
Selina
SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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mummaof5
mummaof5Sydney, NSW
  • 3 reviews
  • 1 like

Absolutely love my Nina crossbody bag. Getting lots of compliments.

published

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta NSW
Sizing True to size
Product Appearance As advertised
Zoie
ZoieMid North Coast, NSW
  • 2 reviews
  • 1 like

Best Customer Service Ever

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Lenise
LeniseSydney, NSW
  • 2 reviews
  • 2 likes

Outstanding customer service!!

published

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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