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Oroton

Oroton (page 2 of 6)

3.1 from 273 reviews · View Statistics
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Wrong Item > Right Item and a APOLOGY GIFT

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Product Quality
Customer Service
Sandra
SandraSydney, NSW

DFO Service is the best

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Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.

Product Quality
Customer Service
Savvy shopper
Savvy shopperSydney, NSW

Happy customer

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I had a wonderful experience in-store. The retail assistant went over and beyond to help me find the perfect gift by showing me different options which i wouldn’t of considered. I have been purchasing Oroton bags for many years and I have always been happy with the quality and design. Thank you

Product Quality
Customer Service
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Selina Chang
Selina ChangSydney, NSW
  • Verified

Amazing service and great quality products!

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Product Quality
Customer Service
Sharlene Walker
Sharlene WalkerSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Outstanding customer service

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Product Quality
Customer Service
LittleMissXanshine
LittleMissXanshineSouth East Queensland, QLD
  • 17 reviews
  • 14 likes
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Avid Oroton fan

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I have my little Oroton collection (photos below). I bought 2 as gifts (photo not here) I bought 1 for myself the gray hand bag (Maison Griptop - Charcoal). I received a bag and wallet as gifts. :) I love Oroton since their products are authentic leather. Glad it comes with dust bag. Quality is really good! The design is sophisticated and chic. Got a variety of bags. I find Oroton as an affordable Aussie luxury brand. Highly satisfied customer and I highly recommend the wide range of products Oroton has to offer.

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Customer Service

Spreading Oroton cheer!

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In this current climate full of confusion and fear many, including me, are turning to shop online for whatever reason. AMAZING! After a very long week and horrendous 48hrs Oroton's gorgeous packaging with all my goodies arrived and made my heart sing!!!

Thank you Oroton for the gorgeous attire and exceptional customer service.

Product Quality
Customer Service
Loyal customer
Loyal customerIllawarra, NSW

I’m in love with each piece

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I am so impressed with Oroton’s stylish range and value for money. Such beauty and quality. It’s hard to choose and when to stop! So proud of this Australian company.

Product Quality
Customer Service
Vvv
VvvGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 11 likes

Understanding customer service

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I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Product Quality
Customer Service
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Tracey
TraceyVictoria

Perfect customer service

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A year ago I purchased a tan hobo bag which I love. While travelling recently the brass ring on one end of the bag broke. I contacted oroton to enquire about purchasing a replacement and Angela from
Customer care was right into it. Sending me two replacement rings at no charge and I got them less than a week after first contact. Fabulous customer service and now a lifetime oroton dedicated customer
Thankyou !

Product Quality
Customer Service

Excellent customer service

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Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
Customer Service
Rebecca
Rebecca
  • 2 reviews
  • 1 like

LOVE THIS COMPANY

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Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!

Product Quality
Customer Service
Lisa-Jane
Lisa-JaneSydney, NSW
  • 2 reviews

Outstanding customer service!

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My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service

Product Quality
Customer Service

Love my new bag!

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Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.

I will be buying more Oroton bags again in the future.

Product Quality
Customer Service
AndreaBRIDGE
AndreaBRIDGEGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Got there in the end!

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I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
Customer Service
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Audrey
Audrey
  • 4 reviews

Exemplary customer service

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I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.

Product Quality
Customer Service

Truly Beautiful Experience in Oroton Westfield Sydney

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Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.

Product Quality
Customer Service
Sonia from Melbourne
Sonia from MelbourneGreater Melbourne (Metropolitan), VIC

For 40+ years, I have been very happy with my Oroton bags.

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Hi Jenny,
Thank you so much for your amazing customer support.
Also, I would like to mention that the customer service at Essendon DFO, has, is and continues to be nothing short of first class.
The managers there, Kyla and Tahlia went out of their way on very busy days (26 and 27 December) to help me, and they were soooo patient and kind.
All the staff there just make you feel very special and appreciated, so congratulations for the amazing team you have.
Thanks again, and I am very happy to continue my 40+ years of joy with Oroton.
The products are always exceptional quality, easy to find and there is a good variety of choice in styles and prices. Many people comment on how nice my Oroton bags are.
Regards
Sonia

Product Quality
Customer Service

Excellent customer service

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I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.

Product Quality
Customer Service
Taryn
Taryn
  • 2 reviews

Oroton customer service was a great help!

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I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Product Quality
Customer Service

Margot Drum bag is perfect!

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I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.

Product Quality
Customer Service
awiseowl
awiseowlMid North Coast, NSW
  • 22 reviews
  • 14 likes
  • Verified

Oroton Outlet Online

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Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.

Product Quality
Customer Service
JOSIANE
JOSIANEGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes

Oroton Cruise Clutch

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I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.

Product Quality
Customer Service
anralusa
anralusaIllawarra, NSW
  • 13 reviews
  • 16 likes

Dedicated shopper

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I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.

Product Quality
Customer Service

Fantastic Service!

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The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
Customer Service
Page 2 of 6

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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