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Oroton

Oroton (page 4 of 6)

3.1 from 273 reviews · View Statistics
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Reviews

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Excellent Customer Service at the Liverpool 2170 store

published

Super easy to navigate, plenty of parking. Great customer service and a range of items. Also many sales, so grab a bargain here this Xmas!

Exemlary service at Birkenhead store!!!

published

Great customer service Oroton city Sydney store

published

Very helpful and professional sales person going out of his way to provide an exceptional customer service.
Keep of the good work

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Raven
RavenHunter Region, NSW
  • Verified

Perfect Everyday Bag - Understated yet Elegant

published

I’ve been looking for a higher end handbag for ages but I wanted to buy Australian. After a lot of research I decided on Oroton.

The website was really easy to use, fast to load and didn’t empty my shopping cart if I hadn’t proceeded to the checkout after 5 mins.

My order went thru without a hitch and three days later it arrived, well packaged and undamaged.

I really love my handbag, so much so that I’m about to order the matching wallet.

Thank you, I’ll definitely be back

Great customer service experience

published

Kate very kindly provided a "lost" receipt. She was very friendly and efficient and the task was completed in a matter of minutes.

Luluru
LuluruGold Coast
  • 6 reviews
  • 3 likes

Kate is fantastic

published

I had an issue with checkout and Kate was fast to deal with it. It's the best customer service I've received in a long time. Kate is professional, efficient and genuinely cares about the customer, and that energy really hits home. Oroton, she's a star player, please ensure you look after her; Kate is highly 'poachworthy'.
The items arrived well packaged and protected and all in order.

Returning a faulty product

published

i had cause recently to need to return a product. customer service were fantastic about the whole procedure, and returning the product to a particular store and exchanging it for another was seemlessly simple. nothing was a problem in dealing with customer service by email and the actual store. loved this service

poppy
poppysydney

On line orering out of time

published

I was ordering items on line and ran out of time at checkout by 2 minutes. Sale finished at 12.00 midnight. I called customer service the next day and spoke to Kate. She was very nice and professional and advised she will look into it. I had a response within 1 hour from her. I have been a customer with Oroton for a long time so I was pleased to receive that kind of positive and quick outcome.

Prompt customer service after problem with online non delivery

published

After buying a handbag online and it seemingly going astray after an extended time I rand customer service and Kate was very helpful and organised a replacement immediately. The next day it arrived. Very happy with the prompt and efficient customer service. Nice to speak to someone in this country and not in another time zone! Thank you

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Monica
MonicaBrisbane

Excellent quality and customer service

published

I am a fan of Oroton products and have been happy with the quality of its products. Moreover their customer service is excellent. Have no problems contacting them and getting prompt responses. I have peace of mind buying Oroton products.

  • Verified

Amazing customer service

published

I received great customer service from Kate in guest relations and wanted to leave a review as she went the extra mile for my Christmas Order

Amazing customer service and put all my stress relating to Christmas Shopping at ease!

Thanks Oroton Team and especially Kate

Bella
BellaSydney, NSW
  • 8 reviews
  • 1 like

Neoprene backpack

published

I purchased the neoprene backpack from the Oroton store in Birkenhead Point. Two days later I used it for travelling to work for the first time and it kept on sliding off my shoulders. I own a number of backpacks and have never experienced this issue. The backstraps on the bag are too wide and just continue to fall off the shoulders. I asked a friend to try it out for a week and she had the same issue. If there was testing done, this would have been the first thing that should have been picked up. Secondly, the straps can't be adjusted for a smaller fit.

Pidge
PidgeDunedin

Epic speed for a trans-Tasman delivery

published

Spotted a bag on a trip to Australia, and regretted not buying it, so bought it online at 9am on Wednesday morning. Bag was delivered to me at 2pm the next day - amazing speed! And even more amazing given that I live at the other end of NZ from where the bag will have entered the country. And I love my bag!

Dee
DeeGosford

Brilliant service, ordered on the Monday and delivered 9 am Wednesday morning. Very straightforward.

published

Delighted as I shopped in your outlet store and got 50% off the most fabulous bag.
Great selections and easy to use sit eand check out.

Great customer service

published

The girls at the Macquarie Centre store were lovely and very helpful. It’s very clear and appreciated when people are passionate about their job and products that they are selling.

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Excellent customer service.

published

I recently purchased a mini backpack from Oroton. I loved this bag! It was the perfect size and it was so comfortable and stylish. Only problem was one of the straps became loose so Oroton was very helpful in assisting me find my receipt and allowed me to return the item and get a credit note. The customer service is excellent. I dealt with a few staff members and all were happy to help.

Burwood Westfield Oroton staffs are caring and helpful

published

Staffs were able to assist me instantly - they were patient, loving and helpful, I LOVE Oroton and will support it with no doubt.

Issues resolved

published

I appreciate that when two of our bags were
Starting to have issues with binding etc Oroton were happy to exchange or refund the purchase
Thank you
Bronwyn

Excellent customer service!!

published

Was looking to buy a wallet online only for it to be sold out. I contacted customer service and they were able to locate one for me. The customer service girls were excellent and very friendly! Definitely a happy customer!

Product review

published

Beautifully made products and high quality leather. An oroton bag always makes my outfit - perfect balance between on trend and timeliness. Thanks O team :-)

Fabulous Customer Service Online

published

Love the Oroton product and love the online service. Always prompt and helpful. Nothing is a bother - thank you!

Gordana Stanojevic
Gordana StanojevicSydney
  • 3 reviews

Fantastic service, thank you :)

published

My experience in the Miranda store was absolutely wonderful. Thank you Zahraa for your overwhelming desire to help others. I left your store feeling good, satisfied and heard. Thank you

Anna Huang
Anna HuangMelbourne

Amazing!

published

Ashley has been amazing in helping me with my product exchange. Fast replies and super efficient. Two thumbs up! I have been buying from Oroton for years and they never disappoint.

Amazing and helpful service from Angela.

published

Service was amazing. Angela replied back to all my emails within one hour and everything was so helpful. I have never received such great service

Ellie P
Ellie PCasey 2913, ACT
  • 2 reviews
  • Verified

Brilliant customer service f- Homebush outlet

published
Page 4 of 6

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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