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Oroton

Oroton

3.1 from 268 reviews · View Statistics

Reviews

4.3

58 reviews
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Caitlin_S

Caitlin_S

  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Cairns
SizingTrue to size
Product AppearanceAs advertised
Step One Bamboo Underwear

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Mira

MiraSydney, NSW

Exceptional Team Maria and assistant manager Janek

published

.Extremely Easy, Extremely Satisfied, Very Satisfied the products are excellent but the service was incredible thanks to Maria a wonderful asset for your company ,always a smile and a very warm welcome ,sincere she is your number 1 Employee and my friends that I have sent to the store all have confirmed this.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Homebush NSW.
SizingTrue to size
Michael

MichaelSydney, NSW

  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney Westfield Oroton
SizingTrue to size
Product AppearanceAs advertised
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bobby G

bobby GGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Back from the Dead like a Phoenix

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
SizingTrue to size
Product AppearanceAs advertised
Pam

PamGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Fabulous customer service

published

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationDoncaster
SizingTrue to size
Product AppearanceAs advertised
Selina

SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
Step One Bamboo Underwear

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mummaof5

mummaof5Sydney, NSW

  • 3 reviews
  • 1 like

Absolutely love my Nina crossbody bag. Getting lots of compliments.

published

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta NSW
SizingTrue to size
Product AppearanceAs advertised
Zoie

ZoieMid North Coast, NSW

  • 2 reviews
  • 1 like

Best Customer Service Ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
Lenise

LeniseSydney, NSW

  • 2 reviews
  • 2 likes

Outstanding customer service!!

published

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
SizingTrue to size
Product AppearanceAs advertised
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Mrs Clooney

Mrs ClooneySydney Surrounds, NSW

  • Verified

Long time shopper

published

I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised

Wrong Item > Right Item and a APOLOGY GIFT

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
Sandra

SandraSydney, NSW

DFO Service is the best

published

Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Homebush
SizingTrue to size
Product AppearanceAs advertised
Step One Bamboo Underwear

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Savvy shopper

Savvy shopperSydney, NSW

Happy customer

published

I had a wonderful experience in-store. The retail assistant went over and beyond to help me find the perfect gift by showing me different options which i wouldn’t of considered. I have been purchasing Oroton bags for many years and I have always been happy with the quality and design. Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBirkenhead Point
SizingTrue to size
Selina Chang

Selina ChangSydney, NSW

  • Verified

Amazing service and great quality products!

published
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Product Quality
Customer Service
Incentivised ReviewNo
Store LocationOroton at Birkenhead Point Outlet
SizingTrue to size
Product AppearanceAs advertised
LittleMissXanshine

LittleMissXanshineSouth East Queensland, QLD

  • 17 reviews
  • 14 likes
  • Verified

Avid Oroton fan

published

I have my little Oroton collection (photos below). I bought 2 as gifts (photo not here) I bought 1 for myself the gray hand bag (Maison Griptop - Charcoal). I received a bag and wallet as gifts. :) I love Oroton since their products are authentic leather. Glad it comes with dust bag. Quality is really good! The design is sophisticated and chic. Got a variety of bags. I find Oroton as an affordable Aussie luxury brand. Highly satisfied customer and I highly recommend the wide range of products Oroton has to offer.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Questions & Answers

Kirk W.

Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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