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Oroton

Oroton

3.1 from 273 reviews · View Statistics
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Reviews

3.9
18 reviews
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Zoie
ZoieMid North Coast, NSW
  • 2 reviews
  • 1 like

Best Customer Service Ever

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised

Wrong Item > Right Item and a APOLOGY GIFT

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Vvv
VvvGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 11 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing True to size
Product Appearance As advertised
AndreaBRIDGE
AndreaBRIDGEGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance Not as advertised
Taryn
Taryn
  • 2 reviews

Oroton customer service was a great help!

published

I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Sizing True to size

Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationWestfield Sydney
Sizing True to size
Product Appearance As advertised

Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale qld
Sizing True to size
Product Appearance As advertised
Michas R.
Michas R.Far North Queensland, QLD
  • 2 reviews

Oroton go above and beyond for their customers.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOroton - Pacific Fair store
Sizing True to size
Product Appearance As advertised
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Customer Service

published

Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationHomebush outlet
Sizing True to size
Product Appearance As advertised
Sally
Sally
  • 2 reviews

Such professional customer service!

published

On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Rita
RitaMetropolitan Adelaide, SA

Faulty Bag Resolution

published

I want to say thank you to Ashley & Angela at Customer Service for their quick and efficient handling of a problem I had with a faulty bag. Once the problem was brought up to them , they handled it quickly and a resolution was achieved efficiently. Well done to an Australian company & their great staff. Have been a customer for many years and will continue to buy their fantastic products.
Rita

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Angela
AngelaSydney, NSW
  • 2 reviews

Faulty Bag Resolution

published

Thank you very much.

Your Oroton Group Customer Service has been exemplary!

Efficient, timely, helpful and accommodating.

I'm feeling very satisfied and happy with the attention I have received from all client advisors involved in my communication chain.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Sizing True to size

Customer Service - AMAZING!

published

Extremely approachable staff at Oroton Miranda with my concerns i had around product quality of my black tote bag. The representative quickly looked up my details, when it was ordered, and told me there would be a brand new one for me in store on Friday. I then got a call on Friday and collected on Saturday. Seamless and excellent customer service. Really sets Oroton apart from other brands.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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