Reviewer Photos & Videos
Fantastic online service- fast and efficient
Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!
Perfect night out bag
Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised
Excellent Customer Service
I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!
Cairns DFO Oroton
Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.
Great customer service at DFO Homebush
I went to the Oroton outlet store yesterday at DFO Homebush and I was very impressed with Jenny who served me. I walked in with the intention of buying a birthday present for my 80 year old mother. Jenny greeted me with a smile as soon as I walked in and was very knowledgeable. She explained in great detail the difference between the boutique bags and exclusive made for the outlet bags and the different type of leathers. Jenny walked around the store with me and spent a lot of time showing me the different options available to me. I ended up bu...ying the Mila Large Day bag which was originally $549 down to $279 plus there was a 25% off sale off any items over $250 so it cost $209. My mother was thrilled with her bag which can she can use as an everyday bag as well as for special occasions. I have visited the DFO Oroton store a few times and always come away with a bargain. I have been a customer of Oroton for over 20 years and I really like the new direction that Sophie Holt, the Creative Director has taken with the brand and that Oroton is starting to think about sustainability. I like to support Australian brands (would love to see manufacturing return to Australia if possible but I understand this is difficult) and I am very happy with the quality of the bags and the price point.
Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.
Back from the Dead like a Phoenix
Used to shop Oroton with my wife in the 90's and early 2000's and then they went....away...and really became irrelevant. Not posh enough to compete with top Luxe brands and not inexpensive enough to be lumped in with other Aussie brands. Then BOOM they have rebranded, fitted out some STUNNING new stores and their merch is once again EPIC and better than ever. My wife bought two dresses on Church St Brighton(VIC) new store and besides being dresses that you'd compare to Prada, Max Mara etc for looks and great fit/fabric, they are competitivel...y priced and the SERVICE from Amanda and Mia was fantastic. They know fashion and know their stuff and this sounds like an ad but it's not---we just love fashion and design and my wife (and I) know our stuff. Well done Oroton on all levels.
Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!
I have been buying Orton for almost 10 years now.
The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.
Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.
Perfect bag immaculately packed
Hello Oroton team
I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.
I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship
Looking forward to my next order.
Have a great day!
I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...
Absolutely love my Nina crossbody bag. Getting lots of compliments.
Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.
Outstanding customer service!!
I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!
Long time shopper
I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.
DFO Service is the best
Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
Get an answer from our members
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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