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Oroton

Oroton (page 2 of 3)

3.1 from 273 reviews · View Statistics
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Reviews

4.5
62 reviews
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Tracey
TraceyVictoria

Perfect customer service

published

A year ago I purchased a tan hobo bag which I love. While travelling recently the brass ring on one end of the bag broke. I contacted oroton to enquire about purchasing a replacement and Angela from
Customer care was right into it. Sending me two replacement rings at no charge and I got them less than a week after first contact. Fabulous customer service and now a lifetime oroton dedicated customer
Thankyou !

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing True to size
Product Appearance As advertised
Rebecca
Rebecca
  • 2 reviews
  • 1 like

LOVE THIS COMPANY

published

Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOn line/ Miranda/ rhodes
Sizing Slightly small
Product Appearance As advertised
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Lisa-Jane
Lisa-JaneSydney, NSW
  • 2 reviews

Outstanding customer service!

published

My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised

Love my new bag!

published

Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.

I will be buying more Oroton bags again in the future.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCanberra DFO
Sizing True to size
Product Appearance As advertised
Audrey
Audrey
  • 4 reviews

Exemplary customer service

published

I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide
Product Appearance As advertised

Truly Beautiful Experience in Oroton Westfield Sydney

published

Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOroton Westfield Sydney, Westfield, Corner Pitt Street Mall & Market Street, Sydney NSW 2000, Australia
Sizing True to size
Product Appearance As advertised
Sonia from Melbourne
Sonia from MelbourneGreater Melbourne (Metropolitan), VIC

For 40+ years, I have been very happy with my Oroton bags.

published

Hi Jenny,
Thank you so much for your amazing customer support.
Also, I would like to mention that the customer service at Essendon DFO, has, is and continues to be nothing short of first class.
The managers there, Kyla and Tahlia went out of their way on very busy days (26 and 27 December) to help me, and they were soooo patient and kind.
All the staff there just make you feel very special and appreciated, so congratulations for the amazing team you have.
Thanks again, and I am very happy to continue my 40+ years of joy with Oroton.
The products are always exceptional quality, easy to find and there is a good variety of choice in styles and prices. Many people comment on how nice my Oroton bags are.
Regards
Sonia

Product Quality
Customer Service
Incentivised Review No
Store LocationOroton Essendon DFO
Sizing True to size
Product Appearance As advertised

Excellent customer service

published

I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationDavid Jones, Chatswood
Sizing True to size
Product Appearance As advertised
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Margot Drum bag is perfect!

published

I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWebsite
Sizing True to size
Product Appearance As advertised
awiseowl
awiseowlMid North Coast, NSW
  • 22 reviews
  • 14 likes
  • Verified

Oroton Outlet Online

published

Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Outlet
Sizing True to size
Product Appearance As advertised
JOSIANE
JOSIANEGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes

Oroton Cruise Clutch

published

I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNUNAWADING
Sizing True to size
Product Appearance As advertised
anralusa
anralusaIllawarra, NSW
  • 13 reviews
  • 16 likes

Dedicated shopper

published

I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationWestfield Sydney
Sizing True to size
Product Appearance As advertised
Shopaholic
ShopaholicVictoria

Excellent product

published

Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMyer Oroton
Sizing True to size
Product Appearance As advertised
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Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale qld
Sizing True to size
Product Appearance As advertised

Best brand you can get!

published

I have been a loyal customer of Oroton over 10 years, love the products, brand and excellent service. The leather products are made to last forever, great price and material compare with other high-end brand. I introduced Oroton to my family and many friends and everyone are in love with it. Thanks for such an amazing product with affordable price :) I highly recommend it if you havent have one yet.

A very happy customer :)

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOroton Outlet at Brand Smart Nunawading - VIC
Sizing True to size
Product Appearance As advertised
Michas R.
Michas R.Far North Queensland, QLD
  • 2 reviews

Oroton go above and beyond for their customers.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOroton - Pacific Fair store
Sizing True to size
Product Appearance As advertised

So Impressed

published

Was so impressed with Anna at the Myer Pitt Street store. Loveliest saleswoman ever. I am also incredibly impressed with the quality of the bag I bought. It's the most I have ever spent on a bag, but it's 1000x worth it. First time customer for Oroton and I love it.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMyer Pitt Street
Sizing True to size
Product Appearance As advertised
Susan
Susan
  • 2 reviews

DFO Brisbane

published

Just wanted to say a big thank you to Max and Josh from DFO Brisbane. You guys are amazing and were so helpful when I needed assistance. Will definitely be back. Thanks again.

Incentivised Review No
Sizing True to size
Product Appearance As advertised

Customer Service

published

Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationHomebush outlet
Sizing True to size
Product Appearance As advertised

I had a great experience shopping at the Oroton store in Sydney. The store assistant Katrina went above and beyond!

published

The store was easy to navigate, we had the right amount of assistance, the other customers in the store were all managed in a timely and professional way. The product range was great.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSydney Westfield
Sizing True to size
Product Appearance As advertised
Sally
Sally
  • 2 reviews

Such professional customer service!

published

On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Trish
Trish
  • 2 reviews
  • 1 like

Exceptional service every visit - Mac Ctr North Ryde NSW

published

I had lost my love for Oroton over the last few years. Until this year, I went into your store at Christmas NY time and was served by Solmaz. Her customer service was exceptional. She was professional, friendly, helpful & a wealth of knowledge on all your products. I’ve since been served by her on another two separate occasions and each time she’s been exceptional. I’ve walked away extremely happy with my choice of purchase.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jan
JanSouth East Queensland, QLD

Amazing Service

published

Thanks to Elaine Wilson from the Indooroopilly store for the most amazing service and professionalism. She chased down a bag for me and had it shipped to the Indooroopilly store. There were very few left, but she persisted and found one for me. I was very impressed.

Incentivised Review No
Store LocationIndooroopilly
Sizing True to size
Product Appearance As advertised
Page 2 of 3

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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