Reviewer Photos & Videos
Exceptional Team Maria and assistant manager Janek
.Extremely Easy, Extremely Satisfied, Very Satisfied the products are excellent but the service was incredible thanks to Maria a wonderful asset for your company ,always a smile and a very warm welcome ,sincere she is your number 1 Employee and my friends that I have sent to the store all have confirmed this.
Always a favourite!
I have several bags that have stood the test of time although I do look after them. No issues so far and I love the quality of the materials used. I also regularly buy gifts for friends, cosmetic bags, umbrellas or coin purses as I know they are always appreciated for their quality and design. I usually shop at the DFO store or in Myer & DJ and the staff are always very engaging and really helpful in assisting with selections.
Back from the Dead like a Phoenix
Used to shop Oroton with my wife in the 90's and early 2000's and then they went....away...and really became irrelevant. Not posh enough to compete with top Luxe brands and not inexpensive enough to be lumped in with other Aussie brands. Then BOOM they have rebranded, fitted out some STUNNING new stores and their merch is once again EPIC and better than ever. My wife bought two dresses on Church St Brighton(VIC) new store and besides being dresses that you'd compare to Prada, Max Mara etc for looks and great fit/fabric, they are competitivel...y priced and the SERVICE from Amanda and Mia was fantastic. They know fashion and know their stuff and this sounds like an ad but it's not---we just love fashion and design and my wife (and I) know our stuff. Well done Oroton on all levels.
Great customer service via chat
Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem
Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!
Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.
Fabulous customer service
I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.
- Verified customer
I have been buying Orton for almost 10 years now.
The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.
Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.
Perfect bag immaculately packed
Hello Oroton team
I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.
I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship
Looking forward to my next order.
Have a great day!
I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...
Absolutely love my Nina crossbody bag. Getting lots of compliments.
Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.
rare find in customer service
wife and i visited burwood store and was welcomed with a lovely smile, we were getting ideas at this time for our staff for christmas gifts....so our intention was just to browse... we were super impressed with the lady who served us (dora)..as she knew her product range well and worked within our budget ..what was so inspiring was the fact she did give her quality time and expert advice on the products which fell within our budget.....and realizing we were not going to buy she gave the most outstanding service...dont come across this service a...nymore ..as most people would say our intent wasnt to buy so why bother ...but it was a complete satisfying experience ...no pushy sales and completely attentive to us and orotons stock range... i commend dora who served us and oroton for employing such experienced and welcoming staff.. will be back for sure thanks dora ray
Best Customer Service Ever
I LOVE Oroton, they are my Go - To for handbags and I was so sad when my 30th Birthday present, a rust Atlas Day bag broke while I was at the airport. I emailed Oroton straight away and even though it was 5pm on a Friday, Jessica got straight back to me and was apologetic and understanding. She helped me to see if there were any of the same bag in stock and offered a refund or a store credit. As there were no stock available I looked into getting the bag fixed myself, with no luck. So about a week or two later, I emailed Oroton again and Angela...said, of course, I could still send my bag back for a refund or credit. In the meantime I had spoken to Sally from the Harbour Town store and she went out of her way to track down the same style of bag for me, even though it wasn't at her store, we are currently looking into getting one sent from a Melbourne store. I am just blown away with the customer service I have received. The Oroton team have been kind, helpful and have gone above and beyond their job to help me. They really are a credit and asset to the brand and I wouldn't think about purchasing another brand after the customer service I have received.
Jess, I would like thank you for your excellent customer service and cheerful mannerism when you attended to my query today. I was a bit upset about my order & delay. I had the tone of a disappointed customer and
You provided me a response and a positive outcome- thank you again & well done
Outstanding customer service!!
I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!
- Verified customer
Long time shopper
I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.
- Verified customer
We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.
Great service !
Fantastic experience at Oroton Liverpool this week . The staff went out of there way to ask me what it was I was looking for then helped me decide what worked best . I choose a crossbody bag and couldn’t be happier ! It fits everything I need in in , looks great and is great quality and a fabulous price . I only ever buy Oroton bags so I will continue to do so .
DFO Service is the best
Went in to Oroton at DFO on Sunday 12 July and was so impressed by the person who went to no end of trouble to help me. I needed to replace my trusty old Oroton wallet that was 10 years old and the woman who assisted me find a replacement and some other great bargains was so helpful.
I had a wonderful experience in-store. The retail assistant went over and beyond to help me find the perfect gift by showing me different options which i wouldn’t of considered. I have been purchasing Oroton bags for many years and I have always been happy with the quality and design. Thank you
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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