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Beware returns policy
Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.
Wear and tear....really?
I purchased a medium sized handbag. There were three sizes available in the style I liked, however they all had the same sized shoulder strap and same sized hardware attached to the bag to hook the strap to. Obviously, the medium and large were greater in capacity so required different, larger hardware and larger straps and I did notice the anomaly at the time of purchase but because I liked the style, I bought it anyway. I had the bag for 3 years and only used it, at most, a dozen times because fortunately I have other bags to use. In any eve...nt, I never overloaded the bag, but the hardware pulled out of the bag's sides. On referring the matter to Customer Service, I was told "wear and tear" because I had bought it 3 years before. In fact, it had received very little "wear and tear". Such a poor response to a genuine fault issue with the manufacture. I was not requested to bring the bag into a store for assessment. Nevermind, I got the hardware replaced and a new strap at my own cost. Strap looks so much better than the original one. Incidentally, the bag repairer I used, confirmed the issue to be a manufacturer fault. Disappointed with Oroton's "brush-off". No longer support Oroton.
Cassia Texture Medium Shoulder Bag
I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.
Worst product and even worse cs
The brand has the worst customer service. Save your money for a bigger brand instead if you’re going for luxury. I ordered a bag and I was extremely disappointed in the quality. The handle and the logo suggested that bag has been used and then sold to me as new!
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My Oroton bag. Leather peeling off. Crack all over in the bag.
I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.
Products are not well made
In the past two years two products I have purchased from Oroton were defective after 9 months use. A leather makeup case which is gorgeous the zipper broke within the first year. Oroton sourced out another one and exchanged it. Traveled around the word with the second replacement and after 6 months the zipper broke again. They didn't sell this make up case anymore and offered to give me a credit note, I didn't want a credit note because I loved the case so much. I found a very reputable bag repair company and they sourced out a brand new zipp...er and replaced it, it cost me $100 as it needed to be hand sewed. Their umbrella the large one with a wooden handle only used twice broke after trying to pull it down. It dis-attached from the top hence not being able to close again they don't stock the pretty cool pink colour anymore. Very disappointing. When their products were made in Australia they were very high quality unfortunately they are not made like that today. I gave Oroton another chance after having issues with their merchandise in the 2000's but yet again an epic fail.
Questions & Answers
Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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