Reviewer Photos & Videos
Fantastic online service- fast and efficient
Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!
Perfect night out bag
Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised
I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!
Excellent Customer Service
I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!
Cairns DFO Oroton
Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.
Great customer service at DFO Homebush
I went to the Oroton outlet store yesterday at DFO Homebush and I was very impressed with Jenny who served me. I walked in with the intention of buying a birthday present for my 80 year old mother. Jenny greeted me with a smile as soon as I walked in and was very knowledgeable. She explained in great detail the difference between the boutique bags and exclusive made for the outlet bags and the different type of leathers. Jenny walked around the store with me and spent a lot of time showing me the different options available to me. I ended up bu...ying the Mila Large Day bag which was originally $549 down to $279 plus there was a 25% off sale off any items over $250 so it cost $209. My mother was thrilled with her bag which can she can use as an everyday bag as well as for special occasions. I have visited the DFO Oroton store a few times and always come away with a bargain. I have been a customer of Oroton for over 20 years and I really like the new direction that Sophie Holt, the Creative Director has taken with the brand and that Oroton is starting to think about sustainability. I like to support Australian brands (would love to see manufacturing return to Australia if possible but I understand this is difficult) and I am very happy with the quality of the bags and the price point.
Back from the Dead like a Phoenix
Used to shop Oroton with my wife in the 90's and early 2000's and then they went....away...and really became irrelevant. Not posh enough to compete with top Luxe brands and not inexpensive enough to be lumped in with other Aussie brands. Then BOOM they have rebranded, fitted out some STUNNING new stores and their merch is once again EPIC and better than ever. My wife bought two dresses on Church St Brighton(VIC) new store and besides being dresses that you'd compare to Prada, Max Mara etc for looks and great fit/fabric, they are competitivel...y priced and the SERVICE from Amanda and Mia was fantastic. They know fashion and know their stuff and this sounds like an ad but it's not---we just love fashion and design and my wife (and I) know our stuff. Well done Oroton on all levels.
Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!
Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.
Fabulous customer service
I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.
I have been buying Orton for almost 10 years now.
The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.
Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.
Perfect bag immaculately packed
Hello Oroton team
I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.
I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship
Looking forward to my next order.
Have a great day!
I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...
Absolutely love my Nina crossbody bag. Getting lots of compliments.
Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.
Best Customer Service Ever
I LOVE Oroton, they are my Go - To for handbags and I was so sad when my 30th Birthday present, a rust Atlas Day bag broke while I was at the airport. I emailed Oroton straight away and even though it was 5pm on a Friday, Jessica got straight back to me and was apologetic and understanding. She helped me to see if there were any of the same bag in stock and offered a refund or a store credit. As there were no stock available I looked into getting the bag fixed myself, with no luck. So about a week or two later, I emailed Oroton again and Angela...said, of course, I could still send my bag back for a refund or credit. In the meantime I had spoken to Sally from the Harbour Town store and she went out of her way to track down the same style of bag for me, even though it wasn't at her store, we are currently looking into getting one sent from a Melbourne store. I am just blown away with the customer service I have received. The Oroton team have been kind, helpful and have gone above and beyond their job to help me. They really are a credit and asset to the brand and I wouldn't think about purchasing another brand after the customer service I have received.
Questions & Answers
Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?
Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||General / Everyday|
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