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Oroton

Oroton

3.1 from 276 reviews · View Statistics
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Reviews

4.0
17 reviews
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Dana P.
Dana P.South East Queensland, QLD

Great product

published

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOn line
Sizing Very small
Product Appearance As advertised
Zoie
ZoieMid North Coast, NSW
  • 2 reviews
  • 1 like

Best Customer Service Ever

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Papa Shep
Papa ShepVictoria
  • 4 reviews
  • 3 likes
  • Verified

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationon line
Product Appearance As advertised
Betty
BettySydney, NSW
  • 3 reviews

not happy

published

went into oroton Parramatta today as I purchased a gripbag online and wasn't happy with it.i explained to the manager and staff the problem I received nothing but attitude and rudness from them had to go in twice to solve the problem,parramatta oroton as a loyaty customer for more than 20 years in ur store you have lost me as a customer .

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationoroton parramatta nsw
Sizing True to size
Product Appearance As advertised
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Vvv
VvvGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 11 likes

Understanding customer service

published

I purchased a wallet from Oroton last year, and the printed leather turned grainy and began to rub off within a month. I tolerated it for a while but eventually the wallet began to look quite worn, so I finally contacted customer service. They were understanding, exceptionally clear in their instructions, and they processed the return and refund very quickly. Thanks guys!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised

Excellent customer service

published

Bought a tote bag at the online outlet, however when it arrived there was a white mark all the way down the top. I emailed customer service to find out what I could do. They emailed back almost straight away and let me know that because it was an outlet product I needed to take it to an outlet store for assessment. When I took it in store, the staff were so friendly and helpful. They cleaned up the bag and offered me a new one or I could take the original one. It was all cleaned so I took my original one back. Then online customer service even followed up with me. Don't get customer service like this, very much these days.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing True to size
Product Appearance As advertised

Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationWestfield Sydney
Sizing True to size
Product Appearance As advertised

Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale qld
Sizing True to size
Product Appearance As advertised
Lisa H.
Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWarringah Mall
Sizing True to size
Product Appearance As advertised
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Michas R.
Michas R.Far North Queensland, QLD
  • 2 reviews

Oroton go above and beyond for their customers.

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOroton - Pacific Fair store
Sizing True to size
Product Appearance As advertised
Jess
Jess
  • 11 reviews
  • 3 likes

Terrible customer service

published

Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCairns DFO
Sizing True to size
Product Appearance As advertised

Customer Service

published

Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationHomebush outlet
Sizing True to size
Product Appearance As advertised
Underwear Shops & Brands

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Rita
RitaMetropolitan Adelaide, SA

Faulty Bag Resolution

published

I want to say thank you to Ashley & Angela at Customer Service for their quick and efficient handling of a problem I had with a faulty bag. Once the problem was brought up to them , they handled it quickly and a resolution was achieved efficiently. Well done to an Australian company & their great staff. Have been a customer for many years and will continue to buy their fantastic products.
Rita

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Customer Service - AMAZING!

published

Extremely approachable staff at Oroton Miranda with my concerns i had around product quality of my black tote bag. The representative quickly looked up my details, when it was ordered, and told me there would be a brand new one for me in store on Friday. I then got a call on Friday and collected on Saturday. Seamless and excellent customer service. Really sets Oroton apart from other brands.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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