Reviewer Photos & Videos
Excellent customer service
I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.
Margot Drum bag is perfect!
I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.
Oroton Outlet Online
Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.
Oroton Cruise Clutch
I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.
I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.
The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!
Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.
Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley
Best brand you can get!
I have been a loyal customer of Oroton over 10 years, love the products, brand and excellent service. The leather products are made to last forever, great price and material compare with other high-end brand. I introduced Oroton to my family and many friends and everyone are in love with it. Thanks for such an amazing product with affordable price :) I highly recommend it if you havent have one yet.
A very happy customer :)
Oroton go above and beyond for their customers.
My wife and I are very happy Oroton customers. My wife loves the high quality products but we can usually only afford to buy them when they are on special as we are a low-income couple without much to spare.
I don't know where the few negative reviews come from, maybe they are mistaking Oroton for someone else...
Last year we bought a beautiful bag (Roam Large Hobo) and my wife has been using it ever since. Unfortunately, a few weeks ago one of the ring-clasps that hold the strap fixed to the bag, broke... I contacted customer service via ema...il and advised them of the situation... Now, the bag was over a year old and thus outside of the Australian Consumer warranty period... I knew that and explained that I would be happy to pay for a new ring for the bag if it was possible. Also, I couldn't find out proof of purchase, so I didn't know if Oroton would be able to help at all... Within an hour, Ashley from customer service emailed me back saying that she had found the proof of purchase (must have searched for my name on the order) and that, unfortunately, the bag was sold out but that Oroton would happily give us a store credit as compensation (keep in mind, the bag was over a year old...).
Was so impressed with Anna at the Myer Pitt Street store. Loveliest saleswoman ever. I am also incredibly impressed with the quality of the bag I bought. It's the most I have ever spent on a bag, but it's 1000x worth it. First time customer for Oroton and I love it.
Just wanted to say a big thank you to Max and Josh from DFO Brisbane. You guys are amazing and were so helpful when I needed assistance. Will definitely be back. Thanks again.
Just want to commend the Oroton customer service team. They were extremely helpful and fast to respond to my problem. Thank you Melanie and Peter, you resolved my issue on the spot and were lovely to deal with. I have been a loyal customer for 15 years and now I know why. Excellent customer service provided each time I deal with your team.
I had a great experience shopping at the Oroton store in Sydney. The store assistant Katrina went above and beyond!
The store was easy to navigate, we had the right amount of assistance, the other customers in the store were all managed in a timely and professional way. The product range was great.
Such professional customer service!
On purchasing a clutch for my daughters 21st I found it to be faulty. I emailed customer service and their response was extremely prompt and extremely helpful. On Angela's recommendation I took the clutch into the Burnside store and was served by Courtney. Courtney assured me that I would receive a replacement clutch from Harbour Town within a few days. Her only concern was that it wouldn't be in time for my daughters 21st! Such wonderful warm customer service. Its so refreshing to deal with such professionalism.
Exceptional service every visit - Mac Ctr North Ryde NSW
I had lost my love for Oroton over the last few years. Until this year, I went into your store at Christmas NY time and was served by Solmaz. Her customer service was exceptional. She was professional, friendly, helpful & a wealth of knowledge on all your products. I’ve since been served by her on another two separate occasions and each time she’s been exceptional. I’ve walked away extremely happy with my choice of purchase.
Thanks to Elaine Wilson from the Indooroopilly store for the most amazing service and professionalism. She chased down a bag for me and had it shipped to the Indooroopilly store. There were very few left, but she persisted and found one for me. I was very impressed.
Faulty Bag Resolution
I want to say thank you to Ashley & Angela at Customer Service for their quick and efficient handling of a problem I had with a faulty bag. Once the problem was brought up to them , they handled it quickly and a resolution was achieved efficiently. Well done to an Australian company & their great staff. Have been a customer for many years and will continue to buy their fantastic products.
Superior Quality Ladies Leather Handbags, that are timeless, yet fashionable. They are extremely durable and certainly stand up to the amount of things I constantly put in my bags. The Totes are a must have every day piece.
Just a quick thank you to Angela Amato at DFO Moorabbin who has been serving me for the past 10 years at Chadstone & DFO. I am a fussy shopper and she always takes her time & shows patience & kindness when serving me. Her knowledge of new & old products is EXCEPTIONAL & she even knows all about the history of Oroton & Mesh. I can clearly see she has a Passion for Oroton? Her product knowledge on mesh & vintance pieces is very rare and I lover to hear her stories.
Amazing Service @ Robina Store
Highly recommend visiting Beth @ the Robina Town Centre Store. She is very knowledgeable about products, willing to take the time to help you make the right choice and her follow up is impeccable!
Customer Service - AMAZING!
Extremely approachable staff at Oroton Miranda with my concerns i had around product quality of my black tote bag. The representative quickly looked up my details, when it was ordered, and told me there would be a brand new one for me in store on Friday. I then got a call on Friday and collected on Saturday. Seamless and excellent customer service. Really sets Oroton apart from other brands.
Other Underwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.