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Oscar Wylee

Oscar Wylee

3.3 from 252 reviews · View Statistics

Reviews

  • Product Quality
    3.5 (213)
  • Return Claim MadeYes (13) · No (187)
  • Customer Service
    3.5 (226)
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Susan S.

Susan S.Central Highlands and Goldfields, VIC

I was treated with contempt! Worst customer service I’ve ever experienced!

published
Customer Service
Incentivised ReviewNo
Store LocationPacific Epping Victoria
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Claudia K.

Claudia K.Perth, WA

  • 2 reviews

Cheaply made, won't fix.

published

I bought two pairs of glasses from Oscar Wylee in October 2019.
First off, they feel really cheap and flimsy, so of course one pair (Aries) broke in the middle of the nose only after a few months of daily use, so I went back to the store and asked if they could replace, fix or recycle them but they said nope.
So now I'm on second pair (Tamara), which is starting to get green tarnishing between the metal and plastic, they also feel like they're going to break when I clean them.
While I like the look of the frames they sell, I won't be buying from them again.

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Terrible Quality And Service

published
Product Quality
Incentivised ReviewNo
Store LocationChatswood Chase
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Jenny K.

Jenny K.Perth, WA

  • Verified

Great Range and very competitive pricing

published

I was meant to book an eye test with another chain, but ended up at Oscar Wylee. As I'd never heard of them before I went on line and read the reviews and was a bit concerned, but it's like anything, someone's experience can be bad whilst someone else's can be great. I'm so happy that I decided to try them for myself. I was very pleased with the huge range and the optometrist is very thorough. The staff are very friendly and helpful and I didn't feel pushed or rushed. Will definitely use again.

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Buyer beware, staff aren’t trained!

published
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KIC

KICSydney, NSW

  • 3 reviews

Very snooty staff.

published

I hadn't even entered the store yet (and it was my first encounter with any Oscar Wylee store) and the blonde chick manning the door totally gave me attitude. This was during the height of the pandemic so there was a limit on the number of customers in the store. This was not the problem and nor was my having to wait. It was just her b*tchy and snooty vibe that totally put me off from wanting to deal with or purchase anything from them ever again. Do they want customers or not? Because that kind of behaviour would put anyone off. This was the Pitt Street store. Avoid.

Customer Service
Incentivised ReviewNo
Store LocationPitt St, Sydney
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Mel

MelMelbourne

  • 2 reviews
  • 1 like

Cheap Feel and Poor Quality

published
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Narelle F.

Narelle F.South East Queensland, QLD

Nice frames

published

I got two pairs of glasses recently from the Morayfield store. One of the frames had a fault in it, but had no problems when I went back to store to get it changed. Looking at others reviews though, I do need to say I got my eye test and prescription done at OPSM, but the frames there didn't feel comfy. Can't speak for the quality of eye test services.

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Neil C.

Neil C.

  • 2 reviews

Excellent service

published

Both my husband and I purchased glasses from Airport West, John the manager went above and beyond our expectations, fantastic service and product. Thank you John cannot recommend service highly enough. Jackie

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Nice frames, faulty lenses

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Mav

Mavnsw

  • 3 reviews
  • 4 likes

Excellent customer service

published

Prompt and excellent customer service by Sandy. Frame returned postage-free and replaced within a few days. Issue resolved. Thank you Oscar Wylee.

Incentivised ReviewNo
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Alisha

AlishaMetropolitan Adelaide, SA

Lenses unusable

published
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Sunil V.

Sunil V.Sydney, NSW

Went to book an appointment for eye check and specs, left without appointment

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Courtney

Courtney South East Queensland, QLD

Unprofessional! Part way through test & advised me optometrist needed to leave on time & wanted to rebook second half

published

Unbelievably unprofessional. Steer clear of chermside store. They cancelled and tried to rebook my appt part way through the consult so the optometrist wouldn’t be late to leave.

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Good customer service but terrible product

published

Received very good customer service but have to say the quality of the glasses are terrible.
The glasses became scratched and scuffed ( to the inside of the lens) within a month - and this I am someone who only takes my glasses off to sleep at night. The frames feel flimsy and do not retain shape and constantly feels like it is falling.
The overall quality and value for money is miles behind other retailers ( eg Specsavers, Bailey Nelson) that i have used previously. In fact I am back to wearing a 3 year old pair of Specsavers glasses as my new Oscar Wylee pair is unwearable.
I hope that the lens will be covered under the warranty policy and will be going back to the store to follow up.

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Verena

VerenaSouth East Queensland, QLD

Poor quality lenses - don’t buy from them

published

I bought new glasses and lenses from Oscar Wylee in Indrooroopilly/ Brisbane 1 year and 3 months ago. The coating on the lenses peeling off within a year. I have been wearing glasses for more than 20 years and this has never happened to me before with any of the other optical stores that I have been using. This is the first time that I bought new glasses and lenses from Oscar Wylee. When I asked the manager why this is happening, I was given no answer. However, she told me that Oscar Wylee only guarantee for 1 year and that there is nothing that she can do for me. Very disappointing! Lenses should last many years and not just 1 year and 3 months. No wonder Oscar Wylee only guarantees for one year with such poor quality products.

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May

MayGreater Melbourne (Outer), VIC

  • Verified

Poor customer service

published

This is my 3rd time to visit their shop in Highpoint shopping centre. Even i come early still ive waited for more than 10 mins from my scheduled appointment. They cancelled my Sunday sched coz the optometrist is nt coming but when i call them that ill be late by 5 mins and went to their shop i wasnt accomodated becoz thats their rule. Huh but they kept their customers waiting. The lady who assisted me last time to pick up the type of my lens was rude. Very inconsiderate. Will never come back & not recommend to my fam & friends.

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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 5 likes

Jessica @ Southland Excellent

published

I was so impressed by Jessica at Southland Store, she was so kind and helpful
Such a great experience have already recommended her to others

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Incentivised ReviewNo
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Lan

Lan

  • 6 reviews
  • 1 like

Inexperienced Sales and Bad Quality of Frames

published
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Matthew S.

Matthew S.Sydney Surrounds, NSW

  • 6 reviews
  • 8 likes

Erina Fair store is more than fair.

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Page 1 of 13

Questions & Answers

Carlos R.

Carlos R.asked

do you guarantee glasses from scratches and if so for how long

2 answers
Stephanie L.
Stephanie L.

Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!

Julie Pownall
Julie Pownall

You would be best to ring Oscar Wylee and ask them about the coating etc available.

Ari D.

Ari D.asked

Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.

2 answers
Jinty
Jinty

Not at all. I’m very happy. I was worried about graduated but they are excellent.

Bronnie T.
Bronnie T.

I do feel as though the script isn't quite right. But mine is quite complicated.

HERIVELTO M.

HERIVELTO M.asked

Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne

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