Reviewer Photos & Videos
Very poor quality
Decided to try Oscar Wylee early this year instead of Spec Savers. Very Disappointed in the quality of the frames. My frames are coming apart after a couple of months of purchase. Service in some stores is terrible as well. Next year back to spec savers.
Cheaply made, won't fix.
I bought two pairs of glasses from Oscar Wylee in October 2019.
First off, they feel really cheap and flimsy, so of course one pair (Aries) broke in the middle of the nose only after a few months of daily use, so I went back to the store and asked if they could replace, fix or recycle them but they said nope.
So now I'm on second pair (Tamara), which is starting to get green tarnishing between the metal and plastic, they also feel like they're going to break when I clean them.
While I like the look of the frames they sell, I won't be buying from them again.
Great Range and very competitive pricing
I was meant to book an eye test with another chain, but ended up at Oscar Wylee. As I'd never heard of them before I went on line and read the reviews and was a bit concerned, but it's like anything, someone's experience can be bad whilst someone else's can be great. I'm so happy that I decided to try them for myself. I was very pleased with the huge range and the optometrist is very thorough. The staff are very friendly and helpful and I didn't feel pushed or rushed. Will definitely use again.
Buyer beware, staff aren’t trained!
I went to Oscar Wylee in Midland for their 2 pairs for $199 deal. With my prescription I was expecting additional costs, but I was not prepared for the absolute disaster that was this experience. And I still don’t have any glasses.
I was recommended a certain level of grinding because “it was only up to 10% less than the highest grade”. I trusted the sales staff... big mistake. Went back two weeks later to receive ridiculously thick glasses. The lenses were so thick they sat on my cheeks so the bridge of the glasses was barely touching my nose...
Both my husband and I purchased glasses from Airport West, John the manager went above and beyond our expectations, fantastic service and product. Thank you John cannot recommend service highly enough. Jackie
Nice frames, faulty lenses
I paid extra to get my lenses ground thin as I have a high prescription. I also paid for the blue light protection and the anti-glare coating. It’s the anti glare coating that is the problem. In one lens it almost immediately had a fault and was replaced within a week as it was within warranty, however over the past three years both coatings of the lenses have degraded.
This is beyond expected wear and tear. This is actually a faulty product and they shouldn’t sell it because the degradation makes the lenses useless. I thought I could live wit...h it but it just keeps getting worse. Customer service offered 25% off on replacement lenses but I wouldn’t need to replace the lenses at all if the anti-glare coating was not faulty. I have been wearing glasses for 28 years and I have never had this experience before. My prescription hasn’t changed in ten years and I should need to replace these yet, but I have to as the degradation caused to the lenses is so bad it’s blurring my vision like I have cataracts. Glasses are not a luxury item they are a necessity and it reflects poorly on them that they are selling a product which is 100% faulty and refusing to replace it. The photos below show the light reflecting off areas where the anti glare coating has been degraded.
Went to book an appointment for eye check and specs, left without appointment
I and my wife went to Oscar Wylee store, Hornsby on Friday, 29/01/21 to book an appointment for eye check up and to get specs as we had purchased our previous sets of specs from the same store last year. But before I booked the appointment I wanted to get both the pairs from last year adjusted.
There was only one girl at the counter in the store and no other customers throughout the duration while I was in the store, so no customer pressure. She fixed one pair of specs without any fuss, but for the second pair, she rudely told me to wear the...se properly. I have been wearing multifocals for more than 10 years now. When I mentioned this, she stormed off inside their office at the back of the store leaving me standing in the store alone. After waiting for 2 - 3 minutes, I left the store in disbelief without booking an appointment. Subseuently we have purchased the specs for both of us from a competitor. After such experience, we will not visit this store again nor will we recommend this store to anyone.
Unprofessional! Part way through test & advised me optometrist needed to leave on time & wanted to rebook second half
Unbelievably unprofessional. Steer clear of chermside store. They cancelled and tried to rebook my appt part way through the consult so the optometrist wouldn’t be late to leave.
Good customer service but terrible product
Received very good customer service but have to say the quality of the glasses are terrible.
The glasses became scratched and scuffed ( to the inside of the lens) within a month - and this I am someone who only takes my glasses off to sleep at night. The frames feel flimsy and do not retain shape and constantly feels like it is falling.
The overall quality and value for money is miles behind other retailers ( eg Specsavers, Bailey Nelson) that i have used previously. In fact I am back to wearing a 3 year old pair of Specsavers glasses as my new Oscar Wylee pair is unwearable.
I hope that the lens will be covered under the warranty policy and will be going back to the store to follow up.
Poor quality lenses - don’t buy from them
I bought new glasses and lenses from Oscar Wylee in Indrooroopilly/ Brisbane 1 year and 3 months ago. The coating on the lenses peeling off within a year. I have been wearing glasses for more than 20 years and this has never happened to me before with any of the other optical stores that I have been using. This is the first time that I bought new glasses and lenses from Oscar Wylee. When I asked the manager why this is happening, I was given no answer. However, she told me that Oscar Wylee only guarantee for 1 year and that there is nothing that she can do for me. Very disappointing! Lenses should last many years and not just 1 year and 3 months. No wonder Oscar Wylee only guarantees for one year with such poor quality products.
Jessica @ Southland Excellent
I was so impressed by Jessica at Southland Store, she was so kind and helpful
Such a great experience have already recommended her to others
Moonee Ponds Store Discriminate
Optometrist would not complete my appointment unless I had an exemption in writing for not wearing a face mask. Very poor customer service and I would not recommend to others if you want to be treated like a human being.
A+ customer service.
I found the Helensvale store to be very welcoming and prompt with appointments. The store is well lite to show off their wide range of glasses. It was hard to choose as very spoilt for choice. The frames look well made and strong so very satisfied when I bought my two pairs of glasses.
Poor customer experience at Westfield Doncaster
The store at Westfield Doncaster was totally unobliging when I was running less than three minutes late due to the traffic lights at their centre. When I tried to explain they completely dismissed my reason and said I would need to book another time. The store is run with complete inflexibility towards customers and they are all about the bottom line. pushing through customers every 20 minutes like a production line. I am glad I have taken my business elsewhere as, from reading the reviews below, it sounds like the product isn’t that great either.
They have been found by the Federal Court to have engaged in deceptive conduct.
I bought glasses from Oscar Wylee a couple of years ago. One of my main motivations for choosing Oscar Wylee was their claim that for every pair of glasses bought, they would donate a pair to someone in need. The glasses are fine, and the price was equivalent to other basic quality glasses stores, so I returned to the website today to purchase a new pair. There I found a corrective notice from the Federal Court of Australia that in fact they had donated less than one percent of the number they had advertised. I was so unhappy about this that I have chosen to review them here, so that anyone else who have heard of Oscar Wylee as an ethical choice will be able to benefit from my experience.
Questions & Answers
do you guarantee glasses from scratches and if so for how long
Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!
You would be best to ring Oscar Wylee and ask them about the coating etc available.
Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.
Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne
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