Oscar Wylee

Oscar Wylee (page 2 of 8)

3.3 from 256 reviews · View Statistics
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Reviews

  • Product Quality
    3.7 (173)
  • Return Claim MadeYes · No (190)
  • Customer Service
    3.7 (185)
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Delaini
DelainiMetropolitan Adelaide, SA

Very happy

published

I had a good experience at Oscar Wylee at Tea Tree Plaza, SA. After getting my eyes tested for the first time in a few years the prescription came back quite different than my previous prescription from a different optometrist, but I've been wearing the glasses for 4 days now and I think they're fantastic. I was getting headaches every day and haven't had one in these 4 days. When I picked out my glasses I spent an hour picking and the two front of house ladies helped tell me what looked good. I received the glasses in 13 days which I think is great right now considering border issues. I've already received lots of compliments on the glasses. Thanks Oscar Wylee, i'll be back next time.

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationTea Tree Plaza, SA
Des
DesMetropolitan Adelaide, SA
  • 2 reviews

Everything about OW is great!

published

Their range of eye-wear is great. The optometrist was quick and efficient. My prescription for both sunnies and normal glasses with graduated lenses is perfect. The service was great. The price is great.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWestfield Marion, SA
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Excellent Glasses

published

The glasses I ended up buying were the very first I tried on. The layout of the store made it very easy to find everything, and there was a wide range of options available. I tried on multiple pairs, in my preferred styles and colours, but the first ones I spotted were definitely the best suited to me. The frames on offer are very unique, including the ones I chose to purchase. The blue blocking lenses really serve their purpose and I am overall delighted with my in-store experience and product.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthland, VIC
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Sarah Power
Sarah PowerSouth East Queensland, QLD

Can’t Smile Without You

published

Oscar Wylee Garden City is a beautifully appointed store—spacious, bright and welcoming. The large array of products shine like jewels in their individual settings. My tortoiseshell beauties are incredibly comfortable, light-weight but solid and durable. The staff are not only friendly and caring but also professional and knowledgeable about their products, and open about their pricing procedures.
This is my first pair of Oscar Wylee prescription glasses, and certainly will not be my last. Think I’ll purchase a bright, shiny pair for Summer. I’m smiling at the thought.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGarden City, Brisbane
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Sooz Nunez
Sooz NunezSydney, NSW

Above and beyond

published

My husband and I both got new prescriptions and the service was outstanding. They were professional, patient and great. They made sure my multi focal prescription was just right and really made it stress free. I would highly recommend the Newtown branch.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationnewtown

So Helpful! Great Quality.

published

I found the store was really well laid out and I easily found something cute I liked and suited me. The staff were friendly and helpful and the glasses themselves have been great!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChermside QLD
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Great to have Professionals so close to home

published

No problem finding the store - the selection of glasses was wide enough for to choose two pairs comfortably - the staff as always are proficient and helpful - I am very happy working with happy staff -these are my second set - Thank You - Paul

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationTop Ryde
Andrew
AndrewPerth, WA

Another happy year wearing OW

published

I had help from staff as soon as I arrived. I am a 5 year customer and they didn’t know that until we went to the counter. Great service and experience at Joondalup

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJoondalup
Jay b
Jay bGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Perfect new glasses

published

Excellent quality frames and lenses. Great everyday glasses. Comfortable to wear and they look fantastic too. First time ordering from Oscar Wylee, and I will definitely use them again when it’s time for new glasses.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationAirport West, Victoria
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KathyG
KathyGSouth East Queensland, QLD
  • 6 reviews
  • 7 likes

Excellent Service from All staff at Oscar Wiley Morayfield

published

The range of glasses is ‘different’. I found them modern in design and very reasonably priced. I needed further treatment and a referral was issued and sent instantly. Two days later they followed up my referral ensuring I had an appointment.
Highly recommend and I will return.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMorayfield
Daniela N.
Daniela N.Sydney, NSW

Fantastic! Great Service!

published

The store was easy to find (Parramatta) and the staff were easy to chat with and very helpful in finding the right glasses, even showing frames that were suited to the strength of lenses I needed. Didn't need to wait to long to receive my glasses, very professional and well done. Love the range! P.S Wearing them in my profile pic!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta, NSW
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LizH
LizHAustralian Capital Territory

Fantastic help for first timer

published

Very helpful staff with my first pair of reading glasses. I was anxious but they spent a lot of time with me and gave honest advice about what suited and what didn't. The display was easy to navigate. Glasses were delivered on time and with a smile.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCanberra Centre
Nadine
NadineGreater Melbourne (Inner), VIC

Fabulous

published

Excellent service, professional and helpful. Good range of trendy glasses and good prices. Free eye test and easy to book online. Would highly recommend this is my sixth pair.
Super

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOscar Wylee
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madi
madiSydney Surrounds, NSW

very good

published

100% satisfied with my glasses
arrived quite quickly after order
quality was great and got a great deal although frame is a little wonky dosent affect the glasses though
overall very happy

Product Quality
Customer Service
Return Claim MadeNo
Store Locationnsw
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Ben
BenGreater Melbourne (Inner), VIC

A great introduction to the world of opticals

published

Convenient store locations, I visited 2
Test and purchased from one location and follow up question while passing by the other.
Still, over the moon with the design of my new glasses, the range is fantastic.
Made with quality material easy to use, clean, and feel great on my head.
Looking forward to adding top my collection of frames once the lockdown ends

Product Quality
Customer Service
Return Claim MadeNo
Store LocationQV Melboune
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Kellie
KellieSydney Surrounds, NSW
  • 2 reviews

Fantastic Service

published

Staff were fantastic and I love my new glasses and sunglasses. Found the price very competitive with other stores. I needed the fit adjusted and they spent a lot of time getting them just right.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationErina Fair
Michael
Michael
  • 2 reviews

Excellent, efficient service

published

My experience in the Rundle Mall store was fantastic, from the initial eye test, through tot help picking frames, and the pickup process. Frames were advised 3 weeks, but arrived in less than 2. I was very impressed. Will be recommending to friends.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRundle Mall
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Great Service

published

This was my first experience with Oscar Wylee. The optometrist and customer service staff were all lovely and accommodating. My glasses were ready in a very reasonable time frame, and the aftercare has been great too for adjusting/ cleaning
Will definitely be a repeat customer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah NSW
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Angela
AngelaSouth East Queensland, QLD

Love my new glasses!

published

Loved how the glasses were grouped according to sizes and face structure. Made it so much easier to select what I needed / what suited me most.
The quality is excellent and the staff were very friendly.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationIndooroopilly
Leanne
LeanneSouth Australia

Very friendly staff and great service.

published

The whole experience has been easy and I would highly recommend. I love the range and the service was helpful. When I needed the prescription adjusted it was done without any problems.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMarion, South Australia
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NIRUL
NIRULSouth East Queensland, QLD

Great service, very honest and transparent. Highly recommend.

published

The store set out was easy to understand.
THe of products was great.
Most importantly the staff were honest, stating what they thought suited the shape of my face and what didn't.
I would highly recommend the Carindale OW team.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarindale Westfield
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Catherine
CatherineSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Great Experience

published

As usual the store was bright and well laid out. The staff were great and a good range of products. I was offered the blue coating and I should have taken it on the day will know better next time.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStrathpine.
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Sarah T.
Sarah T.Sydney Surrounds, NSW

Custom sunnies

published

I was looking for a pair of orange reflective sunnies and had been checking out Oakley. However, as we know with prescription lenses - you lose the actual lenses. So after speaking with the optical dispensers at our local OW store, I was able to have a custom set of the orange lenses I was after.

Additionally, there was an issue with the original order, once highlighted - the store manager was on to it straight away and communicated the processes clearly and efficiently.

10/10

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Product Quality
Customer Service
Return Claim MadeNo
Store LocationERINA fair - Central Coast NSW
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korynn.davey
korynn.daveyQueensland, Australia
  • 3 reviews
  • Verified

Love my new frames

published

Store was very clean and well presented. Great range of products and very happy with the quality. Staff were very welcoming, friendly and more than happy to offer their assistance.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationIndooroopilly, QLD
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Jules
JulesSouth East Queensland, QLD
  • 2 reviews

New frames

published

Lots of frames to choose from and they are very well set out for you to view and to try on.
Good quality frames that look fantastic and the staff are really helpful

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHelensvale Queensland
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Page 2 of 8

Questions & Answers

Carlos R.
Carlos R.asked

do you guarantee glasses from scratches and if so for how long

2 answers
Stephanie L.
Stephanie L.

Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!

Julie Pownall
Julie Pownall

You would be best to ring Oscar Wylee and ask them about the coating etc available.

Ari D.
Ari D.asked

Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.

2 answers
Jinty
Jinty

Not at all. I’m very happy. I was worried about graduated but they are excellent.

Bronnie T.
Bronnie T.

I do feel as though the script isn't quite right. But mine is quite complicated.

HERIVELTO M.
HERIVELTO M.asked

Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne

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