Inexperienced Sales and Bad Quality of Frames
This is the second pair I've had from Oscar Wylee that has loose frame temples and cannot be tighten. I've tried to tighten it myself and even went to the store to ask them to do it. Each time I go back to the store to let them know, they said that they cannot do anything about it, even though it was less than 30 days after I got the frames (Invoice said I could get a replacement before 30 days). Now my temples just flops each time.
Sales person in store is also inexperienced, some of the sales do not even wear glasses themselves (I asked them...directly) so I don't know how they are capable to do my readings. The optometrist was in a hurry, it was just next next next, done! And I'm out the door. I love their frames but the service just makes me re-think whether I should go back there again this year.
Cute, modern styles but flimsy!
Oscar Wylee has a beautiful range of modern, stylish frames that suit a younger client base but I have noticed they are very flimsy and easy to break - especially the wire frames!
Customer service lacking, poor quality frames and lenses
Firstly I should have trusted my gut when I noticed the sign that said maximum 6 customers in store (covid restrictions) and there were a dozen, plus staff. I walked past and decided to come back as the frames looked really nice. I booked in for an eye test and that was my only good experience, the optometrist was very professional and genuine and the only reason my review is 3 stars not 1. After I got my script I looked at frames, not once did any of the staff offer to help or give me any feedback, there were 2 staff and one other person in th...e store at this time so it's not because they were busy. I picked out 2 pairs I liked, they felt good on at the time and ordered. Later when picking up my order I had no offer to make sure they were fitted right and adjust if needed. I dont forsee the glasses lasting long, they feel so flimsy. I ended up getting another optometrist to adjust the arms but they have already loosened and constantly slipping down my nose after a week. The lenses seem to attract dirt and grime much more than my older glasses from another store and I find myself needing to clean them several times a day. I wont be going back. Should have gone to specsavers for cheap frames. Lesson learnt.
Find out how Oscar Wylee compares to other Optical Retailers
Know better, choose better.
Average at best
Wanted new frames as I had lost a pair. The 2 shop assistants were too busy having their own conversation to help, but I had a friend with me to help me find something that suited me. I ordered 2 pairs at the start of March... then Covid-19 got serious in Aus. I submitted an online enquire on 27th March and got a response on 20th April. I received an email today on 26th April to say that my glasses have been dispatched with a tracking number. I’d say you just have to hang in there and be patient at the moment. I chose Oscar Wylee mainly for fas...hion/convenience/price purposes, but now I am worried the new glasses I have been waiting for will just break. At least I have my trusty Specsavers pair that I wear now as a back up. Will go back there in future
Glasses are affordable but quality isn't good
The glasses are great and affordable with the 2 for 199 but unfortunately both of mine have had problems . One has broken after a short fall on wood flooring and the other frames keep unevening themselves . Staff say they can't do much about it since it's past warranty . Be careful about the quality of these . I've only had them for a year now .
Meh. Great design, not so great quality
The store manager was really good, friendly and accommodating. The glasses design is great but they are not of robust quality. First, the vision was not good, I thought my eyes will just adjust. Then, despite all the extras I added on the lens, less than a week, accidentally dropped it and scratches on the lens were visible. For some reason the frame is now crooked as well. Ive dropped it second time, and glasses have more than 10 dots on them. I didnt have this problem with my old glasses. They are still great after 2 years and many times of dropping it. I should have just gone to my old provider.
Like the styles. Glasses I bought a couple of months later a screw came undone. I fixed. Now 6 my mths later today 22/11 it happened, I could have lost the lens. Not happy
Too noisy in garden city to conduct business. Product & staff ok.
Shame. Good products good service but cannot comminicate on phone or in person. Just too noisy inside and outside the shop. Please close a door to stop mall noise or turn down the music inside the store. Like commincating in auslan.
Questions & Answers
do you guarantee glasses from scratches and if so for how long
Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!
You would be best to ring Oscar Wylee and ask them about the coating etc available.
Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.
Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne
Get an answer from our members and Oscar Wylee representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.