Excellent after sales service
My recent roller mechanism problem of uLove massage chair was attended by Oliver ,a very competent technician and he has shown the highest professionalism and honesty in explaining the earlier replacement was carried out incorrectly causing a similar malfunction and failure of the parts involved.He has ensured no charges will be incurred as a mistake was made through their own error.I have high regards on Osim products for their after sales service after this incident. Congrats and well done to Osim’s team!
Purchased in August 2017 for $6,800.00.
the OSIM massage chair is amazing . This massage chair has unique settings that allows you to have massage at home just like a professional hand massage in a store. This chair have different settings that allow you to enjoy different type of massage from weak to strong. highly recommended this brand.
Purchased in October 2020 at sunnybank for $9,800.00.
The reviewer stated that an incentive was offered for this review
Excellent after sell service
Very good after sell service as both staff at Box Hill Shop and Head Office Sydney are more than happy to help.
Best massage chair on the market!
Best massage chair on the market! Been looking for awhile!! Really great quality massage chair. Relief my back pain for years. I use it everyday now! my parents love it as well!
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Best Gift on a tired day
This massage chair is amazing and its the best I have on a tired drained out day. I love to sit on it and get massages. The entire unit is very comfortable and luxurious with a great foot massage combined. I feel pampered after using it. The vibration speed, rolling motion along with the recline is just fine. It is as if the uLove chair is done for me, as it massages my pain points subtly and feel refreshed after using it.
It's the best Massage Chair that i have never experience before in Australia
What i love the most is it looks like a luxe business class seat, and with the foot massage that is able to flipped over and hidden when not using, and it's so match with my home furniture in the living room. The best massage program are the hip and butt and neck and shoulder, which can accurately massage my pain point with 7 levels of intensity adjustment.
Questions & Answers
Hi, I'm very interested to buy your massage chair but my husband said he doesn't want to spend 7k and only have 1 year warranty. I hear you have a 2-3 years warranty? Is that full parts and service? We have many products like Dyson and Miele, they all have longer warranty because of their brand and good reputation for reliability, we would pay more. But my husband asks why your standard warranty is only 1 year for a reputable brand like yours.
Pls clarify so I can explain to him so I can buy the massage chair.
I'm not sure about the customer service in Australia.. I'm based in Singapore and the customer service is horrible.. called the hotline and have to wait for ages .. and yes.. please make sure you get more than 1 year warranty.. because issues will definitely appear after 1 year.
The warranty at that time was only 1 year, it may change now as we brought the chair years ago.
A number of my friends also brought the chair under our recommendation, so far so good with no trouble that including ours.
Warranty is a massive issue for any company charging premium prices, particularly for one that went insolvent in 2015-2016 at the same time their leathers literally flaked off their chairs before reemerging a year later.
Osim warranties should be a MINIMUM of 3 years INCLUDING leather coverage.
Can I trade in my ulove to ulove flamingo Color?
Wow. I"ve tried the chair and loved it but after reading very negative reviews in Australia and OS re. After sales service and parts issues, it is every reason not to buy one. Would osim like to provide me with some feedback on why I should but their product?
I don't know what is your worry.
I have used OSIM since 2000, the first chair last for more than 12 years, and than got a replacement one and it still with us. So far (touch wood) no problem with it so I can not comment on after sales service or parts issues.
His worry is so many people said negative things about it. Osim need to give a good reason why he should by. I would say that was bleeding obvious
Then contact the company directly rather than asking in a public forum obviously
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