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A nightmare to deal with
We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.
Excellent outdoor furniture purchase
I have purchased three outdoor settings from Osmen Outdoor Furniture and am delighted with all the purchases. The furniture is comfortable, easy to clean and the delivery and set up service was excellent
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Great products and excellent customer service
I purchased an outdoor setting - I was very impressed with the range and quality. The customer service around delivery and then checking in was excellent, I will be a repeat customer.
Very friendly service
We have purchased outdoor table from Osman in Alexandria and very pleased with service that we got. The team is friendly and accommodated all our inquires in regards to the delivery date and service. Table has arrived in perfect condition, delivery men were wearing masks, were quick, placed the table in the spot we asked them and picked up all the packaging.
As well we have ordered 10 chairs from Supa Centa Osmen. The delivery has been set for the 3rd of July, the shop didn't contact us that chairs are out of stock and that the delivery will ...
Excellent customer care
I have recently had excellent customer care service from Osmen after I contacted their team regarding an aesthetic issue of my double hanging chair. I was regularly given updates on my request until the case was resolved with 100% of my satisfaction. That's a reason I prefer to buy from reputable big shops rather than cheap online shops; customers feedbacks are well taken care of. Want to buy a day bed next...
Have used Ozmen for two major outdoor purchases
Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.
Worst Customer Service
Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.
Whenever I call they are saying the same thing that we will call you back as we are organising things.
Would never recommend anyone to buy stuff from Osmen.
I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.
Love my outdoor setting ... great purchase!
Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.
I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.
Excellent service all round
I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.
Shocking customer service and still no dining setting 6 months after placing the order
I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.
We bought an item from Osman for over $1000 that took 10 days to deliver and put together. When they did, it was missing a piece which I did not discover until the delivery team had just left. When I call the driver to check where the other piece was he said he would call me back. When he did I was told that he had spoken to their Artarmon store and the item was meant to be like that. Not so as this was not how it was displayed in store.
When I spoke to the store they said they would call me back before they left which they did not. All I got ...was some text messages saying that there was nothing they could do until they spoke to the warehouse a few days later. I expected this to be a long drawn out fix. Then, amazingly, the next morning at 10am they arrived to install the missing part. So from terrible service, they manage to exceed my expectations with a really nice fix. Thank You.
Quality outdoor lounge setting
Purchased the Alice 4pc outdoor setting from the Castle Hill store. Great explanation of product prior to purchase by sales staff. Very pleased with quality, construction, and ease of assembly. Item was delivered on the day as promised. Delivery time confirmed on the day. Pleased with the overall experience.
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