Reviewer Photos & Videos
Egg Chair Broken after only 18 months
We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.
Fell to pieces, overpriced, terrible customer support - do not buy!
I spent thousands on an outdoor lounge setting from Osmen at Artarmon. Within about 2 years, the wicker had deteriorated to the point where the arms were all broken down, and the seats were deteriorating too. It looked terrible and was too uncomfortable to use. I contacted the store, and was informed that the product was out of warranty and discontinued. The response I received was not only unhelpful, it was passive aggressive and rude! Here is the opening line: "It is unfortunate to see such a beautiful set becomes like this due to lack of ca...re and maintenance". Dao continued to inform me that because the set had been exposed to sunlight, the only thing he could do is sell me a different set... no, thank you! I don't have a need for outdoor furniture that can not withstand 3-4 hours per day of sunlight. I now have a really large, expensive pile of rubbish that I need to pay to take to the tip. Do not buy anything from Osmen Furniture!!
Purchased Orb chair $1300 (faulty paint)
We purchased Osmen Orb chair, for Christmas present, and when unwrapping the paint is missing on a section of the frame & has cracks all around not very good for such an expensive chair I feel really disappointed, my wife emailed and then called the company spoke to [Name Removed] From Alexandria and was told to buy spray paint from Bunnings or that they could send us a spray can and paint it ourselves really [Name Removed]?
Visited Castle Hill store just looking and spoke to Angie, she had fantastic knowledge and ideas, assisted with measurements and specific pricing.
After decided to purchase she kept in contact nominating delivery date, all products arrived on time and were installed, installers removed all rubbish and left no mess.
A few days latter i noticed a scrape in white paintwork on armchair, i spoke to another sales person who after sending photos organised a replacement the following week.
Angie followed up all correspondence to ensure complete satisfaction.
I cannot speak highly enough of their products, prices and professionalism.
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