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Absolutely appalling condition
Horrible customer experience with booking in delivery, company is not organised at all, kept changing deliver days/times. Product (egg chair) came with rust all over it
I bought an outdoor lounge setting online. The website clearly stated (and still does today) that the item is in stock with 7 to 10 days delivery. I bought in good faith believing this. On day 7 (business days) after my order was placed, and my credit card debited, I received an automated email, no phone call, to say that my lounge was out of stock and there would be a 6 week delay. Nothing else. I called to cancel my order which was quite difficult. The customer service people are not empowered to help, and had to call "Head Office" to ge...t a refund agreed to. Be careful that there is a 20% non refundable "cancellation fee" which of course I disputed and had waived. This company's website is misleading, basically lying as the item is not in stock, despite still saying so right now. Beware of purchasing online from this company. Do NOT recommend.
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Expensive and falling apart
Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.
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Know better, choose better.
Visited Castle Hill store just looking and spoke to Angie, she had fantastic knowledge and ideas, assisted with measurements and specific pricing.
After decided to purchase she kept in contact nominating delivery date, all products arrived on time and were installed, installers removed all rubbish and left no mess.
A few days latter i noticed a scrape in white paintwork on armchair, i spoke to another sales person who after sending photos organised a replacement the following week.
Angie followed up all correspondence to ensure complete satisfaction.
I cannot speak highly enough of their products, prices and professionalism.
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