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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.6 from 69 reviews · View Statistics
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Reviews

2.3
4 reviews
5
(1)
4
(0)
3
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Melissa Hall
Melissa HallSydney, NSW

Do not buy from Osmen.

published

I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Sue P
Sue P
  • 3 reviews

Fell to pieces, overpriced, terrible customer support - do not buy!

published
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  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised

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0.0
(1,234)
Susan Brown
Susan BrownSydney, NSW
  • 3 reviews

Expensive and falling apart

published

Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Eric
EricSydney, NSW

Fantastic

published

Visited Castle Hill store just looking and spoke to Angie, she had fantastic knowledge and ideas, assisted with measurements and specific pricing.
After decided to purchase she kept in contact nominating delivery date, all products arrived on time and were installed, installers removed all rubbish and left no mess.
A few days latter i noticed a scrape in white paintwork on armchair, i spoke to another sales person who after sending photos organised a replacement the following week.
Angie followed up all correspondence to ensure complete satisfaction.
I cannot speak highly enough of their products, prices and professionalism.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
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