Reviewer Photos & Videos
rubbish customer service
staff at the SMITHFIELD warehouse was very aggressive and abusive. when I went there for a pick up then he advised that he doesn't care and I just have to wait and he doesn't know how long it takes
Expensive and falling apart
Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.
Visited Castle Hill store just looking and spoke to Angie, she had fantastic knowledge and ideas, assisted with measurements and specific pricing.
After decided to purchase she kept in contact nominating delivery date, all products arrived on time and were installed, installers removed all rubbish and left no mess.
A few days latter i noticed a scrape in white paintwork on armchair, i spoke to another sales person who after sending photos organised a replacement the following week.
Angie followed up all correspondence to ensure complete satisfaction.
I cannot speak highly enough of their products, prices and professionalism.
Poor quality and worst customer service
I bought a TT Milo Extension Table With 6 aluminium slings dining chairs from OSMEN Artarmon in October 2018. I also paid for a Privilege Membership card -2 yrs. The table top starting having a thin crack which spread across the width and length of the table over the past 3 months. In Mid July 2020, I went into Artarmon and raised with them. They told me I had to email back with photos of the table to the email address I received with the original order details as ‘they had changed their computer system and could not locate any records’. T...hey were unable to assist me and just told me to send the email. The only interest they had was in selling furniture so as soon as another customer came in they walked away. I took photos and emailed Osmen three times as instructed and have received no response. A product at their pricing should last a long time. Do not buy their furniture. It is poor quality for a top price and service is non existent. You can not put a warranty claim in because they do not respond!!!
Varieties of items
Great quality and good customer service. I bought some stuff from them and really liked by everyone. Would recommend to my friends. You can bargain with them if you want to buy.
worst customer service and I don’t recommend to anyone.
I have purchased egg chair with delivery and installation “extra money” they delivered it after 2 weeks but the big surprise when the courier put in the middle of living room with stand and bar laying around my unit, they told us that installation kit missing and they should organise it with factory, I have been chasing them and they told me they will come after 4 days, now I have to wait four days and I have a kid and all this unsafe metal materials laying around... no more dealing with them
worst customer service
We went to Auburn Osman, the lady staff over there is busy on the mobile phone for more than half an hour and does not care about the customer in the shop. When we asked about the product information it's very hard for her to reply. Maybe she don't like customer coming into the store. I felt like shopping in the grocery shop. The outlet is very nice with a good collection of furniture but the staff lacks customer service skills.
Osman Outtdoor Furniture Alexandria
I would highly recommend Osman outdoor furniture Alexandria,Sam was extremely helpful and 2 years later Im still buying outdoor furniture from Sam.The team is very obliging and go out of their way to give you that extra service,please if your thinking of buying outdoor furniture save yourself time go to Osman Alexandria and ask for Sam You will not be sorry,
OUTRAGEOUS - Damaged goods - and want to charge me cancellation fee for seeking refund
I bought 8 outdoor dining chairs from this company at their Belrose display centre.
The chairs were being held until we moved into our new home. I had requested one be delivered to the centre so I could collect it and match it up with a table that we needed.
When I arrived to pick it up it was wrapped up but clearly not handled well in transit. There were chips and scratches in multiple places. The shop assistant said that she would replace it but I no longer want these chairs as it was obvious from looking at them how easily they mark, scrat...ch & chip. When I requested to cancel my order they made it extremely difficult for me. I had to submit photos and a written email to them outlining my complaint. The store wasn't authorised to process my refund so it had to go through head office. I have now been told that despite the goods being damaged, if I want to seek a refund I will be charged a 20% cancellation fee - absolutely outrageous! The store will not provide me with contact details of who to speak to at head office to try and sort out this out. Very upset
Osman Outdoor Furniture Artarmon. Excellent service and furniture.
I recently purchased an outdoor setting from Osman, Artarmon. The staff were extremely helpful, and after listening to my requirements patiently they suggested various items of furniture. After a thorough trying of the furniture I found exactly what I required. The items were delivered in excellent condition. I received a follow up phone call to ascertain if I was happy with the furniture.
Highly recomment the Artarmon store. Great staff.
Great products and right price.
Happy with the products and the services.
The lady in Chatswood store was very friendly and proffesional as she was talking with confident.
Happy to shop there again ,very very happy customer.
Great product, great service...thank you.
We have purchased from Osmen many times. Their products are of high quality.
Their service likewise is excellent... they’ve never let us down.
We’re extremely happy with our recent purchase and the follow-up from the Artarmon store.
So far so good.
Great product. We purchased an ex display unit similar to the LYON aluminium outdoor setting at a great price. The enthusiastic sales rep gave us heaps of extras. I can see this lasting a lifetime as it seems very serviceable.
This whole process has been a joke from the start.
When we purchased our outdoor setting in the Penrith on Sunday 2nd of May we were told by [name removed] that it would be ready for pick up the following Tuesday (4th). My partner asked on more then one occasion if we needed to check the morning of to ensure it was ready, and was assured that it wouldn’t be necessary. We noted we would be picking it up that Friday (7th). Get there on Friday to find out it hasn’t been sent to the Penrith store and that I was spoken to about it (li...
We ordered a huge outdoor umbrella which cantilevers out and is fabulous. Sam went out of his way to deliver the cover for this which had been delayed in warehouse and has an ingenious design!
Santorini 6PC modular purchase
We recently bought outdoor furniture from Osman belrose and we are very much satisfied and happy with the product and the sales person Roma is very nice and very helpful
We bought an outdoor dining from Belrose Osmen store and the sales person Roma is very friendly helped us finding what we like. We walked out happily with a great product
Great service and beautiful range of choices at the osmen store in Artarmon supacentre.
The store manager Dao was amazing and very knowledgeable on product range.
Went above and beyond! Thanks
Great Customer service
I had a great experience in the Osman Belrose store at the Supercentre a couple of weeks ago, where I bought an outdoor dinning set.
Roma the store manager was able to offer me great advice and the discount was greatly appreciated. I came back as a result of the wonderful help and bought a Brighton outdoor lounge. Roma exceeded my expectations once again and it is definitely worth the trip from the South Coast for my future needs. It's not worth buying a cheaper brand, when you can buy quality furniture that will last the test of time. Thanks Roma!
Great vendor and great furniture
Sam (at Osmen Alexandria) has been very professional and friendly at the same time. He gave me very good advice and suggestions. OSMEN furniture looks good and is much more comfortable than those of other well known brands. I highly recommend this shop.
Nathan at Auburn store is fantastic
Just purchased a Soho set at Auburn store which we initially saw at the Alexandria store one week prior. We were undecided until Nathan helped us in the most honest way. He is a calm and knowledgeable guy who spent couple of hours going through different furniture options. It helped us to come to a conclusion with a lot more confidence. We highly recommend him if you need an advise for an outdoor furniture.
Great Product! sales detail badly exlpained!!
We are very pleased with our new outdoor furniture (purchase price in of $2,499 at Auburn store) however we were offered 15% discount if we paid $99 to membership program, which entitled us to 4 x $50.00 vouchers, one can used on current purchase, the rest in store soon after, we were told!. So we figured after del fee of $100 we were still about $230 in front!
But returned to use the 3 vouchers left, and were told the fine print says the $50 vouchers can only be used one at a time, each birthday anniversary on future purchases of $150 or more. Sorry they will not get any future business from us. Goodbye...
Love our Outdoor Setting
Cannot thank Bree at Penrith Store enough for her assistance in our selection of an Outdoor Setting and Cantilever Umbrella. Bree is very knowledgable on the range of products sold at Osmen Furniture Penrith and all of our questions were answered with sincerity.
There was a small issue on delivery where two chairs were not with the setting on arrival. On explaining to the delivery men that we were unavailable on any another day to receive the missing chairs, they drove back to the warehouse and back to our home with our goods on the same after...
Very nice people Webber was fantastic... the best price and the best product. Also big thank you to Michael.
Go and see them! Thanks once more guys.
Fantastic Customer Service!
We recently purchased 3 outdoor settings from Osmen Furniture Penrith and we couldn't have asked for better customer service than what we received.
Bree was absolutely amazing & went above and beyond.
After a couple of issues with product availability, Bree made sure we received what we needed in less then 24 hours.
We are so happy with our products & the service we received.
If you're looking for some new outdoor furniture, we highly recommend speaking to Bree in the Penrith store.
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