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I bought an outdoor lounge setting online. The website clearly stated (and still does today) that the item is in stock with 7 to 10 days delivery. I bought in good faith believing this. On day 7 (business days) after my order was placed, and my credit card debited, I received an automated email, no phone call, to say that my lounge was out of stock and there would be a 6 week delay. Nothing else. I called to cancel my order which was quite difficult. The customer service people are not empowered to help, and had to call "Head Office" to ge...t a refund agreed to. Be careful that there is a 20% non refundable "cancellation fee" which of course I disputed and had waived. This company's website is misleading, basically lying as the item is not in stock, despite still saying so right now. Beware of purchasing online from this company. Do NOT recommend.
Worst customer service, order was placed in April is still not delivered.
Worst customer service, order was placed in April is still not delivered. The customer service, store rep and store manager have been providing false assurance and delivery date keeps moving every 2 weeks.
I understand that there was a lockdown, but other vendors delivered during or immediately post lockdown.
Would never buy from Osmen again.
A nightmare to deal with
We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Worst Customer Service
Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.
Whenever I call they are saying the same thing that we will call you back as we are organising things.
Would never recommend anyone to buy stuff from Osmen.
I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.
Egg Chair Broken after only 18 months
We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.
Shocking customer service and still no dining setting 6 months after placing the order
I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.
Told me I should bring my outdoor furniture INDOORS when it rains
Firstly I asked this question prior to purchase and was told the chairs were fine though the cushions should be removed. I am ok with that. I purchased a Portofino setting from Artarmon which is powder coated metal with timber arms. When it rains water gets trapped under the timber and I drain it after rain by tipping it over. Artarmon store said it shouldn’t be getting under so came to collect the chairs (after 2 months of phone and email contact). I thought they were replacing but instead drilled holes very poorly all through the frame, scrat...ched areas and ruined the setting (see photos). I can’t believe someone signed it off as acceptable. After more call/emails they replaced the entire setting with one that traps more water than the first. I still have concerns about the timber rotting but I’m not going down that road again.
Called up to make changes of the order but still got what I originally ordered, contacted them and was told that they didn’t have the record of my call and it might be someone who worked just for one day and the guy forgot to inform them of the changes.
BAD CUSTOMER SERVICE AND DISSAPOINTED.
I called Osmon in late October to ask the lead time on a two seater and coffee table. I was told that I would have it in eight to twelve weeks as there was stock on the water from Italy. I place order on September 3rd and paid in full. After dozens of attempts to make contact with osmen to get detail on the delivery I finally get email from ###### to check my details we correct. I confirmed the correct details and had to further email about delivery. Another email from ##### said that the product would not be delievered prior to xmass. Twelve weeks would be November 30th approx. The customer service is simply very bad. Once your money is taken then you whistle in the wind. Noting bad to say about the products.
rubbish customer service
staff at the SMITHFIELD warehouse was very aggressive and abusive. when I went there for a pick up then he advised that he doesn't care and I just have to wait and he doesn't know how long it takes
Expensive and falling apart
Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.
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