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A nightmare to deal with
We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Very friendly service
We have purchased outdoor table from Osman in Alexandria and very pleased with service that we got. The team is friendly and accommodated all our inquires in regards to the delivery date and service. Table has arrived in perfect condition, delivery men were wearing masks, were quick, placed the table in the spot we asked them and picked up all the packaging.
As well we have ordered 10 chairs from Supa Centa Osmen. The delivery has been set for the 3rd of July, the shop didn't contact us that chairs are out of stock and that the delivery will ...
Excellent customer care
I have recently had excellent customer care service from Osmen after I contacted their team regarding an aesthetic issue of my double hanging chair. I was regularly given updates on my request until the case was resolved with 100% of my satisfaction. That's a reason I prefer to buy from reputable big shops rather than cheap online shops; customers feedbacks are well taken care of. Want to buy a day bed next...
Worst Customer Service
Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.
Whenever I call they are saying the same thing that we will call you back as we are organising things.
Would never recommend anyone to buy stuff from Osmen.
Outdoor Luka furniture
Sujan where I purchased the furniture was excellent his service was outstanding. Also the guys that delivered were very good. I would highly recommend Ozmen
Egg Chair Broken after only 18 months
We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.
Shocking customer service and still no dining setting 6 months after placing the order
I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.
Fell to pieces, overpriced, terrible customer support - do not buy!
I spent thousands on an outdoor lounge setting from Osmen at Artarmon. Within about 2 years, the wicker had deteriorated to the point where the arms were all broken down, and the seats were deteriorating too. It looked terrible and was too uncomfortable to use. I contacted the store, and was informed that the product was out of warranty and discontinued. The response I received was not only unhelpful, it was passive aggressive and rude! Here is the opening line: "It is unfortunate to see such a beautiful set becomes like this due to lack of ca...re and maintenance". Dao continued to inform me that because the set had been exposed to sunlight, the only thing he could do is sell me a different set... no, thank you! I don't have a need for outdoor furniture that can not withstand 3-4 hours per day of sunlight. I now have a really large, expensive pile of rubbish that I need to pay to take to the tip. Do not buy anything from Osmen Furniture!!
We bought an item from Osman for over $1000 that took 10 days to deliver and put together. When they did, it was missing a piece which I did not discover until the delivery team had just left. When I call the driver to check where the other piece was he said he would call me back. When he did I was told that he had spoken to their Artarmon store and the item was meant to be like that. Not so as this was not how it was displayed in store.
When I spoke to the store they said they would call me back before they left which they did not. All I got ...was some text messages saying that there was nothing they could do until they spoke to the warehouse a few days later. I expected this to be a long drawn out fix. Then, amazingly, the next morning at 10am they arrived to install the missing part. So from terrible service, they manage to exceed my expectations with a really nice fix. Thank You.
Called up to make changes of the order but still got what I originally ordered, contacted them and was told that they didn’t have the record of my call and it might be someone who worked just for one day and the guy forgot to inform them of the changes.
Purchased Orb chair $1300 (faulty paint)
We purchased Osmen Orb chair, for Christmas present, and when unwrapping the paint is missing on a section of the frame & has cracks all around not very good for such an expensive chair I feel really disappointed, my wife emailed and then called the company spoke to [Name Removed] From Alexandria and was told to buy spray paint from Bunnings or that they could send us a spray can and paint it ourselves really [Name Removed]?
Not a word since my last post on October 27th. Have tried to call and get a delivery date. My message is very clear, do not order anything online from Osmen.
rubbish customer service
staff at the SMITHFIELD warehouse was very aggressive and abusive. when I went there for a pick up then he advised that he doesn't care and I just have to wait and he doesn't know how long it takes
Poor quality and worst customer service
I bought a TT Milo Extension Table With 6 aluminium slings dining chairs from OSMEN Artarmon in October 2018. I also paid for a Privilege Membership card -2 yrs. The table top starting having a thin crack which spread across the width and length of the table over the past 3 months. In Mid July 2020, I went into Artarmon and raised with them. They told me I had to email back with photos of the table to the email address I received with the original order details as ‘they had changed their computer system and could not locate any records’. T...hey were unable to assist me and just told me to send the email. The only interest they had was in selling furniture so as soon as another customer came in they walked away. I took photos and emailed Osmen three times as instructed and have received no response. A product at their pricing should last a long time. Do not buy their furniture. It is poor quality for a top price and service is non existent. You can not put a warranty claim in because they do not respond!!!
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