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I bought an outdoor lounge setting online. The website clearly stated (and still does today) that the item is in stock with 7 to 10 days delivery. I bought in good faith believing this. On day 7 (business days) after my order was placed, and my credit card debited, I received an automated email, no phone call, to say that my lounge was out of stock and there would be a 6 week delay. Nothing else. I called to cancel my order which was quite difficult. The customer service people are not empowered to help, and had to call "Head Office" to ge...t a refund agreed to. Be careful that there is a 20% non refundable "cancellation fee" which of course I disputed and had waived. This company's website is misleading, basically lying as the item is not in stock, despite still saying so right now. Beware of purchasing online from this company. Do NOT recommend.
Worst customer service, order was placed in April is still not delivered.
Worst customer service, order was placed in April is still not delivered. The customer service, store rep and store manager have been providing false assurance and delivery date keeps moving every 2 weeks.
I understand that there was a lockdown, but other vendors delivered during or immediately post lockdown.
Would never buy from Osmen again.
A nightmare to deal with
We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Very friendly service
We have purchased outdoor table from Osman in Alexandria and very pleased with service that we got. The team is friendly and accommodated all our inquires in regards to the delivery date and service. Table has arrived in perfect condition, delivery men were wearing masks, were quick, placed the table in the spot we asked them and picked up all the packaging.
As well we have ordered 10 chairs from Supa Centa Osmen. The delivery has been set for the 3rd of July, the shop didn't contact us that chairs are out of stock and that the delivery will ...
Worst Customer Service
Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.
Whenever I call they are saying the same thing that we will call you back as we are organising things.
Would never recommend anyone to buy stuff from Osmen.
Outdoor Luka furniture
Sujan where I purchased the furniture was excellent his service was outstanding. Also the guys that delivered were very good. I would highly recommend Ozmen
Egg Chair Broken after only 18 months
We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.
Shocking customer service and still no dining setting 6 months after placing the order
I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.
We bought an item from Osman for over $1000 that took 10 days to deliver and put together. When they did, it was missing a piece which I did not discover until the delivery team had just left. When I call the driver to check where the other piece was he said he would call me back. When he did I was told that he had spoken to their Artarmon store and the item was meant to be like that. Not so as this was not how it was displayed in store.
When I spoke to the store they said they would call me back before they left which they did not. All I got ...was some text messages saying that there was nothing they could do until they spoke to the warehouse a few days later. I expected this to be a long drawn out fix. Then, amazingly, the next morning at 10am they arrived to install the missing part. So from terrible service, they manage to exceed my expectations with a really nice fix. Thank You.
Called up to make changes of the order but still got what I originally ordered, contacted them and was told that they didn’t have the record of my call and it might be someone who worked just for one day and the guy forgot to inform them of the changes.
rubbish customer service
staff at the SMITHFIELD warehouse was very aggressive and abusive. when I went there for a pick up then he advised that he doesn't care and I just have to wait and he doesn't know how long it takes
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